Monthly Team Meeting Pack 2026

A complete structured meeting pack for the monthly full-practice team meeting — 8 pages covering wins and recognition, patient experience, practice performance, training, systems improvements, upcoming events, and a full action register. Built specifically for Australian dental practices and designed to complement the separate PM and Practice Owner business meeting.

This meeting is for the FULL team — clinical and non-clinical. It is not a business performance review. It is about team, culture, training, recognition, communication, and improvement ideas. Run it well and it becomes one of the most powerful culture-building tools you have as a Practice Manager.

✔ Fully editable Microsoft Word format
✔ 8 pages — 8 agenda sections plus action register and meeting close
✔ Structured for a 50-minute meeting with time allocations per section
✔ Includes standing items for wins, patient experience, and KPI sharing
✔ Designed to complement the Resolve Monthly Business Meeting Pack (PM + Owner)
✔ Instant digital download
✔ Single-practice licence

What's Included:

Meeting Header
Practice name, date, time, location, chair, minutes taker, team present, apologies, and next meeting date.

Welcome and Opening (2 minutes)
Opening comments and confirmation of previous minutes.

Section 1 — Actions from Previous Meeting (5 minutes)
Item-by-item review of previous meeting actions with four-way status tracking: Done / In Progress / Overdue / Closed.

Section 2 — Wins, Recognition and Good News — Standing Item (5 minutes)
Four structured discussion prompts covering patient compliments, team recognition, practice wins, and personal milestones. Includes a prompt to read out 5-star Google reviews received during the month.

Section 3 — Patient Experience and Feedback — Standing Item (10 minutes)
Six structured discussion prompts covering patient complaints, incident book entries, systemic process issues, and training needs. Separate fields for complaints/incidents discussed and process improvements or training identified.

Section 4 — Practice Performance Update — Standing Item (10 minutes)
Five structured discussion prompts for sharing selected KPI results with the full team. Team KPI table covering new patients, recall pre-booking rate, FTA/cancellation rate, Google review rating, and new Google reviews — with this month's result, target, and a team feedback/ideas column. Includes Resolve's guidance on sharing KPI data in a positive, forward-looking way.

Section 5 — Training and Development (5 minutes)
Four structured discussion prompts covering mandatory training, recent course completions, new procedures or system updates, and the next scheduled training session.

Section 6 — Systems, Operations and Improvements (10 minutes)
Five structured discussion prompts for raising operational issues, process improvement ideas, new systems or workflow changes, and scheduling or rostering matters.

Section 7 — Upcoming Events and Planning (5 minutes)
Four structured discussion prompts covering public holidays, marketing campaigns, staff leave, and VIP patients or complex cases.

Section 8 — Any Other Business (5 minutes)
Open AOB section for team-raised items.

Team Meeting Action Register
Full-page action register with task detail, owner, due date, and done tick — reviewed at the start of every subsequent meeting.

Meeting Close
Meeting close time, date of next meeting, key theme/focus for next month, and PM follow-up items. Includes a reminder to distribute minutes to all team members — including those absent — within 48 hours.