Frequently Asked Questions
What format are the documents in?
All documents are provided in Microsoft Word (.docx) or Microsoft Excel (.xlsx) format, so they are fully editable on any device. Some products also include a PDF version for easy printing.
How do I receive my documents after purchase?
After completing your purchase, you will receive an email with a download link. Your documents are available for instant download — no waiting, no shipping.
Can I customise the documents for my practice?
Yes! Every document is fully editable. Simply open the file in Microsoft Word or Excel, replace the placeholder text with your practice details, and save. It's that simple.
Are the documents compliant with Australian regulations?
Yes. All documents are written specifically for Australian dental practices and comply with current Australian standards and legislation, including the Work Health and Safety Act 2011, AS/NZS 4815:2006, and relevant AHPRA guidelines. Documents are reviewed and updated regularly.
How many times can I download my purchase?
You can download your purchased documents up to 3 times within 30 days of purchase. We recommend saving a copy to your computer or cloud storage immediately after downloading.
Can I share the documents with my team?
Your purchase is licensed for use within your single practice only. If you operate multiple practices, please purchase a separate copy for each location.
Do you offer refunds?
Due to the digital nature of our products, we do not offer refunds once a document has been downloaded. If you experience a technical issue with your download, please contact us at hello@resolvedentalconsultancy.com.au and we will resolve it promptly.
Can I request a customised version of a document?
Yes! We offer a document customisation service. Visit our How to Customise page or contact us directly to discuss your requirements.
I have a question that isn't answered here — how do I get in touch?
We'd love to hear from you. Email us at hello@resolvedentalconsultancy.com and we'll get back to you within 1–2 business days.
