Best Practice Walk-Around Audit 2026 (CL2)

A comprehensive practice health check tool for Australian dental practice managers — covering 20 areas of practice performance, rated out of 10. Walk around every area of the practice, score it honestly, and action anything below 8. Resolve Dental Consultancy's single most recommended Practice Manager tool.

Complete monthly or quarterly. Track your scores over time. The score doesn't matter as much as the direction — and the list of areas below 8 is your practice improvement plan.

✔ Fully editable Microsoft Word format
✔ 4 pages — complete walk-around audit tool
✔ 2026-compliant
✔ Instant digital download
✔ Single-practice licence

What's Included:

20-Area Practice Walk-Around Audit
Score your practice honestly out of 10 in each area. Any area below 8 gets a written action plan with a named owner and due date.

1. Exterior and Car Park — signage, car park condition, garden, front door, windows, building facade, bin area
2. Reception and Waiting Area — tidiness, décor, current magazines, lighting, music, children's area, patient education materials, noise level
3. Patient Flow and Waiting Times — average wait time, appointment system efficiency, patients informed if running late, privacy at reception
4. Staff Presentation — uniforms, name badges, grooming standards, professional demeanour
5. Staff Communication and Customer Service — phone manner, patient greeting, empathy, body language, reception scripting
6. Treatment Rooms — cleanliness, equipment condition, organised bench tops, patient comfort, lighting, no clutter
7. Sterilisation Room — clean/dirty zone separation, workflow compliance, equipment serviced, sterilisation records, storage
8. Toilets — cleanliness, well-stocked, odour-free, disability access
9. Staff Room and Kitchen — cleanliness, tidiness, no clinical items in kitchen, safe food storage
10. Appointment Book Management — fill rate, FTA rate, recall pre-booking rate, emergency time blocked, no chronic overbooking
11. Recall and Patient Communication — recall system operational, pre-booking rate >80%, SMS/phone reminders, overdue patient follow-up
12. Stock and Consumables Management — no stockouts, no expired stock, organised storage, ordering system in place
13. Equipment Condition and Maintenance — all equipment serviced, maintenance log current, no persistent faults
14. Marketing and Online Presence — Google Business Profile current, website up to date, Google rating 4.7+, reviews requested regularly
15. Clinical Documentation — notes completed same day, consent forms signed, X-rays filed, treatment plans documented
16. Financial Performance Awareness — monthly production tracking, KPI dashboard reviewed, fees reviewed annually, billing accurate
17. Team Culture and Morale — team meetings held, recognition given, concerns heard, low staff turnover
18. Patient Satisfaction — Google reviews positive, complaint rate low, patient concerns actioned promptly
19. Compliance and Regulatory — AHPRA registrations current, WHS audit current, infection control audit current
20. Safety and Emergency Preparedness — emergency kit current, AED maintained, fire extinguishers serviced, team trained

Audit Results Summary
A structured summary table comparing this audit score to the last audit — with trend indicators (improving, stable, declining), a list of areas scoring 9–10, areas scoring 7–8, and areas requiring action. Space for the next audit date and sign-off.