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Resolve Dental Consultancy

Patient Satisfaction Survey & Results Guide 2026

Patient Satisfaction Survey & Results Guide 2026

$29.00 AUD
$29.00 AUD
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A Complete Patient Feedback System for Australian Dental Practices

70% of patients who leave a dental practice never complain — they just don't come back. 91% of unhappy patients won't return without ever saying why. A well-designed patient satisfaction survey changes that — giving you real data, from the people whose experience actually matters, that you can use to make better decisions and retain more patients.
The Patient Satisfaction Survey & Results Guide 2026 is a complete patient feedback system for Australian dental practices. It includes a ready-to-use 21-question survey template, a step-by-step guide to calculating your results, a Net Promoter Score framework, and a practical action planning process for turning feedback into genuine practice improvement.
What's included:
Part 1 — Why Patient Feedback Matters The business case for patient surveys — including the four survey types every practice should run (new patient, post-treatment, annual, and post-complaint), the key statistics on patient retention and referral behaviour, and exactly what surveys tell you that no KPI spreadsheet or team meeting can replicate.
Part 2 — The Patient Satisfaction Survey Template A complete 21-question survey across five sections:
  • Section A — Booking and Arrival Experience: Ease of booking, appointment punctuality, greeting, waiting area, and reception team
  • Section B — Clinical Experience: Dentist/hygienist manner, listening, treatment explanation, cost transparency, comfort, and oral health advice
  • Section C — Overall Practice Experience: Practice presentation, privacy, fee communication, recall pre-booking, and overall satisfaction
  • Section D — Net Promoter Score: The single most predictive indicator of practice growth — "how likely are you to recommend us?" on a 0–10 scale
  • Section E — Open-Ended Comments: Four open questions covering what patients enjoyed, what could be improved, services they'd like to see, and any other feedback
Designed to be used as a printed form at the practice or sent digitally via email or SMS — takes approximately 3 minutes for patients to complete.
Part 3 — What to Do With Your Results A 6-step results system that closes the feedback loop most practices never close:
  1. Collect and collate — paper, digital, or hybrid, with guidance on minimum sample sizes and review cycles
  2. Calculate your scores — average ratings per section with a clear action framework (4.5–5.0 = celebrate; 3.0–3.9 = improvement plan; below 3.0 = escalate immediately)
  3. Calculate your NPS — with a worked example and a benchmark scale (below 0 = urgent; 30–49 = fair; 50–69 = excellent; 70+ = world class)
  4. Identify your top priorities — a structured process for selecting the three lowest-scoring areas and turning them into 30-day improvement actions with assigned responsibility
  5. Share results with your team — guidance on how to present survey results in a way that motivates improvement rather than creating defensiveness
  6. Track trends over time — the quarterly metrics to record so you can show your Practice Owner a chart of genuine, measurable improvement over 12 months
Bonus: How to use your NPS Promoters (patients who score 9–10) as your most reliable source of 5-star Google reviews.
Who this is for:
  • Practice Managers who want a systematic, evidence-based approach to patient experience improvement
  • Practice Owners who want to understand how patients actually experience their practice — not just how the team thinks they do
  • Dental practices preparing for accreditation or wanting to demonstrate a commitment to continuous improvement
  • Any practice that currently has no formal patient feedback system in place
📄 Format: 9-page editable Microsoft Word document (.docx) — fully customisable with your practice name, survey period, and contact details
⬇️ Instant digital download — available immediately after purchase
🦷 Built for Australian dental practices
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