1 1

Resolve Dental Consultancy

Patient Reactivation Pack 2026

Patient Reactivation Pack 2026

$79.00 AUD
$79.00 AUD
Sale Sold out
Shipping calculated at checkout.

The Complete System for Bringing Lapsed and Inactive Patients Back to Your Dental Practice

In the average Australian dental practice, between 20% and 40% of registered patients have not been seen in over 12 months. These are patients who already know your practice, already trust your clinical team, and have already overcome the barrier of booking a dental appointment at least once. Reactivating them costs a fraction of acquiring a new patient — and 68% of lapsed patients cite "they didn't contact me" as the reason they haven't returned.
The Patient Reactivation Pack 2026 is the complete system for bringing lapsed and inactive patients back to your practice — with a patient category framework, phone scripts, SMS templates, email templates, letter templates, a tracking register, and a weekly accountability system. Everything your team needs to run reactivation as a permanent, consistent part of the weekly workflow — not a one-off campaign when the schedule gets quiet.
The pack is structured across 8 parts:
Part 1 — Why Reactivation Is the Fastest Revenue Your Practice Will Ever Generate The business case in plain numbers — including a worked example showing what a 30% lapse rate costs a 2,000-patient practice, and why reactivation is the highest-return activity available to a dental practice.
Part 2 — The Patient Category Framework A four-category classification system — Active (0–6 months), Lapsed (7–18 months), Inactive (19–36 months), and Deactivated (37+ months) — with guidance on how to run your database report, which category to start with, and why working from most recent lapse to oldest produces the fastest results.
Part 3 — The Reactivation Workflow A 4-prong approach covering preparation, verbal skills, accountability, and follow-up — with a step-by-step 5-contact sequence for lapsed patients (phone → SMS → second call → letter/email → archive) and a separate workflow for incomplete treatment patients, including what to review in the patient file before picking up the phone.
Part 4 — Phone Scripts Word-for-word scripts for every patient type:
  • Lapsed recall patient — first call and voicemail
  • Incomplete treatment — standard and urgent/crown cases
  • Inactive patient (19–36 months)
  • Handling patients who need to check their calendar
Part 5 — SMS Templates Four ready-to-use SMS templates — lapsed recall, incomplete treatment, inactive patient, and an optional re-engagement offer for campaign use — with Spam Act 2003 compliance rules and character count guidance.
Part 6 — Email Templates Three complete email templates with subject lines — lapsed recall patient, incomplete treatment, and inactive patient — each under 200 words, with unsubscribe compliance and a single clear call to action.
Part 7 — Letter Templates Three short, warm letter templates for the final contact attempt — lapsed recall, incomplete treatment, and inactive patient database audit — each under 150 words, designed to convert rather than inform.
Part 8 — Tracking and Accountability A reactivation register template for recording every contact attempt (channel, date, and outcome), a weekly metrics table covering calls made, SMS sent, emails sent, letters sent, bookings generated, conversion rate, and estimated revenue value — and a monthly review framework for presenting reactivation results to the Practice Owner.
Who this is for:
  • Practice Managers who want a permanent, systematic reactivation process rather than ad-hoc campaigns
  • Front Office Coordinators responsible for recall and reactivation calls
  • Practice Owners who want to understand the revenue sitting dormant in their patient database
  • Any practice that has not contacted its lapsed patients in the past 6 months
Why this pack works: Most practices do one reactivation campaign when the schedule gets quiet and then stop. The practices that grow consistently treat reactivation as a permanent system — a fixed part of the weekly FOC workflow, tracked and reviewed every single week. This pack gives you everything you need to build that system from day one.
📄 Format: 16-page editable Microsoft Word document (.docx) — fully customisable with your practice name, dentist names, phone number, and contact details
⬇️ Instant digital download — available immediately after purchase
🦷 Built for Australian dental practices — Spam Act 2003 compliant, AHPRA advertising aware
View full details