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Resolve Dental Consultancy

Owner–PM Relationship Framework 2026

Owner–PM Relationship Framework 2026

$49.00 AUD
$49.00 AUD
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A Practical Working Agreement for Practice Owners and Practice Managers to Define Roles, Communication, and Trust

Most practices that struggle operationally do not have a strategy problem. They have an Owner–PM relationship problem. The owner feels they can never really step back. The PM is overwhelmed and under-supported. The team does not know who to go to for decisions. And nothing quite runs smoothly because the leadership layer is unclear.
The Owner–PM Relationship Framework 2026 is a practical working agreement for Practice Owners and Practice Managers to define who owns what, how they communicate, and how to build a working relationship that allows the practice to grow without the owner having to run every detail. It is designed to be completed together — owner and PM sitting down and working through each section as a conversation, not as a form to fill in separately.
The framework is structured across 5 parts:
Part 1 — Why This Relationship Is the Engine of the Practice The business case for getting this relationship right — and an honest description of what it looks like when it is not working. Includes the key principle: complete this document together. The process of having the conversation is as valuable as the document that comes out of it.
Part 2 — Who Owns What A complete role ownership table covering 12 PM responsibilities and 12 Practice Owner responsibilities — from day-to-day team management and appointment book ownership (PM) through to strategic direction, fee setting, and associate dentist relationships (Owner). Includes the approval threshold framework — an agreed dollar amount above which the PM must seek owner approval, with guidance on setting the right threshold for single-chair and multi-chair practices.
Part 3 — How We Communicate A consistent communication rhythm covering four touch points: the weekly check-in (20–30 minutes, PM-led), the monthly business review (45–60 minutes, PM presents), immediate escalation (same-day, PM-driven), and the quarterly or bi-annual strategic planning session (Owner-led). Includes a ready-to-use weekly update format — a structured template the PM sends before each check-in covering wins, production, team update, book status, decisions required, and upcoming deadlines.
Part 4 — Building and Maintaining Trust Eight commitments from the owner to the PM and eight commitments from the PM to the owner — the behaviours that build a trust-based relationship over time. Includes a practical framework for what to do when trust breaks down: name it directly, use a structured conversation, focus on behaviour and impact, and seek outside support if needed.
Part 5 — The Annual Relationship Review A dedicated annual conversation about the relationship itself — separate from any performance review. Nine structured questions covering what is working, what is not, whether the ownership split is still right, and what each person needs from the other in the next 12 months. Includes a sign-off record with signature blocks for both parties.
Closes with a Shared Standards page — seven non-negotiable commitments that both the owner and PM sign off on together, including not undermining each other's authority in front of the team, bringing concerns directly to each other, and seeking outside support if the relationship cannot be resolved between them.
Who this is for:
  • Practice Owners who want to genuinely step back from day-to-day operations and trust their PM to run the practice
  • Practice Managers who want clarity about their authority, their responsibilities, and how to work effectively with their owner
  • Owner–PM pairs who are experiencing friction, blurred boundaries, or communication breakdowns
  • New PM appointments — complete this framework in the first week to set the relationship up correctly from day one
Why this framework works: Most dentist-owner and PM relationships are never explicitly defined. Expectations are assumed, authority is unclear, and problems build silently until they explode. This framework makes the implicit explicit — in writing, agreed by both parties, reviewed annually. It does not guarantee a perfect relationship. It gives both people the best possible foundation for one.
📄 Format: 9-page editable Microsoft Word document (.docx) — designed to be completed together by the Practice Owner and Practice Manager, then signed and filed
⬇️ Instant digital download — available immediately after purchase
🦷 Built for Australian dental practices
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