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Resolve Dental Consultancy

New Patient Welcome Pack 2026

New Patient Welcome Pack 2026

$49.00 AUD
$49.00 AUD
Sale Sold out
Shipping calculated at checkout.

A Complete, Branded Welcome Pack Template for Australian Dental Practices

The moment a new patient walks through your door — or receives something from your practice before they arrive — they are forming an impression. A professionally designed, thoughtfully written welcome pack tells new patients exactly who you are, what to expect, and why they made the right choice.
The New Patient Welcome Pack 2026 is a complete, 11-page welcome pack template for Australian dental practices — ready to customise with your practice name, team details, services, and fees, and hand to every new patient from day one.
The pack covers 10 sections:
Cover Page A branded cover page with your practice name, tagline, and the patient's name and appointment details — personalised from the very first page.
Personal Welcome Letter from the Principal Dentist A warm, professionally written welcome letter from the dentist — establishing trust, setting expectations, and communicating the practice's genuine commitment to patient care before the patient has even arrived.
About Our Practice Practice details, opening hours, parking and transport directions, accessibility information, and online booking — everything a new patient needs to find you and plan their visit.
Meet Our Team A team introduction page with a grid layout for the principal dentist, associate dentist, Practice Manager, Dental Assistant, Front Office Coordinator, and Hygienist/OHT — with space for a photo and a personal fun fact for each team member. Patients choose a dentist because of the people.
Our Services A comprehensive services menu covering general and preventive dentistry, cosmetic dentistry, orthodontics, restorative dentistry, dental implants, and children's dentistry — fully customisable to match your practice's actual offering.
Fees, Payments and Health Funds A transparent fee section covering the new patient consultation fee schedule, all payment options (EFTPOS, cash, payment plans, HICAPS), health fund information for all major funds, and the Child Dental Benefits Schedule (CDBS) — including a reminder to bring the Medicare card.
Your First Appointment — What to Expect A step-by-step guide to the new patient appointment experience — from what to bring and what happens during the visit through to what to expect after. Includes a clear statement that the practice will never pressure a patient to proceed with treatment at their first appointment.
Frequently Asked Questions Eight ready-to-customise FAQs covering booking, dental emergencies, check-up frequency, health fund cover, dental anxiety, cancellations, children, and payment plans.
Your Rights and Responsibilities A professional patient rights and responsibilities statement covering the practice's commitments to the patient and what the practice asks in return — including a privacy statement aligned to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Your Feedback Matters A closing page inviting Google reviews, direct feedback, and patient satisfaction survey participation — with a QR code placeholder for the practice's Google review link.
Who this is for:
  • Practice Managers who want a professional, consistent welcome experience for every new patient
  • Practice Owners who want new patients to feel genuinely welcomed and well-informed before their first appointment
  • New dental practices setting up their patient onboarding materials from scratch
  • Any practice that currently hands new patients a plain health history form and nothing else
Why this matters: New patients decide whether to stay with a practice within the first few visits. A welcome pack that is warm, professional, and informative sets the tone for a long-term patient relationship. It reduces anxiety, builds trust, and demonstrates that your practice is organised, caring, and worth recommending to others.
📄 Format: 11-page editable Microsoft Word document (.docx) — fully customisable with your practice name, team details, services, fees, and contact information. Designed to be printed and presented to every new patient, or sent digitally ahead of the first appointment.
⬇️ Instant digital download — available immediately after purchase
🦷 Built for Australian dental practices — Privacy Act 1988 compliant, CDBS and HICAPS ready
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