Step-by-Step Emergency Response Procedures for Every Team Member in an Australian Dental Practice
A medical emergency in a dental practice is rare — but when it happens, there is no time to search for a procedure, no time to remember what to do, and no margin for hesitation. The difference between a team that responds well and a team that panics is preparation. Not talent. Not experience. Preparation.
The Medical Emergency Procedures 2026 is a step-by-step emergency response resource covering the seven most common medical emergencies in an Australian dental practice — written in plain language, formatted for display, and designed to be used by every member of the team, clinical and non-clinical alike. From cardiac arrest to a simple faint, every procedure is laid out in the order it needs to happen, so your team can act with confidence when it matters most.
The document covers 7 emergency scenarios:
Emergency 1 — Cardiac Arrest The full CPR protocol — 30:2 compressions and rescue breaths, AED deployment and voice-guided use, and ambulance handover. Includes the critical instruction: lay the patient flat on the floor, not in the chair. Covers what to do until paramedics arrive and what information to provide on handover.
Emergency 2 — Anaphylaxis Adrenaline first, then 000 — the correct sequence that saves lives. Covers recognition of anaphylaxis (skin reaction plus respiratory or cardiovascular signs), intramuscular adrenaline administration (dose and site), patient positioning, second-dose protocol, and the non-negotiable rule: all anaphylaxis patients must go to hospital by ambulance, even if they appear to recover.
Emergency 3 — Vasovagal Syncope (Fainting) The most common dental emergency, covered in full. Immediate positioning, leg elevation, recovery protocol, and the prevention approach — pre-procedure screening questions that reduce vasovagal risk before it becomes an emergency.
Emergency 4 — Hypoglycaemia Managing low blood sugar in diabetic patients — oral glucose protocol for the conscious patient, recovery position and 000 for the unconscious patient, and the documentation and follow-up requirements. Includes the pre-procedure screening questions every team member should ask diabetic patients.
Emergency 5 — Epileptic Seizure Protect, do not restrain. Covers instrument removal, chair positioning, timing the seizure, the recovery position, managing the postictal phase, and the four specific circumstances that require an immediate 000 call.
Emergency 6 — Acute Asthma Attack Salbutamol protocol — patient's own inhaler or practice emergency kit, 4-puff dosing with spacer, reassessment and repeat dosing, and the clear escalation point. Includes the important reminder: a dental practice is not equipped to manage a severe acute asthma attack beyond the initial response.
Emergency 7 — Choking / Inhaled or Swallowed Foreign Body The dental-specific emergency that every practice must be prepared for. Covers back blows, abdominal thrusts, CPR if the patient loses consciousness, and the critical distinction between an inhaled foreign body (000 immediately — life-threatening) and a swallowed one (hospital ED for X-ray, do not induce vomiting). Includes WHS incident reporting and professional indemnity insurer notification guidance.
A monthly emergency equipment checklist covering AED, emergency oxygen, adrenaline (1:1000), salbutamol inhaler, oral glucose, aspirin, and disposable gloves — with columns for location, check frequency, last checked, and next check due. A practice-specific critical information page with fields for practice address, internal emergency contact number, nearest hospital ED, and AED and emergency kit locations. Training and review requirements covering CPR certificate requirements (HLTAID011), annual team review, annual simulated emergency drill, and post-incident debrief process. An emergency incident log template for recording real emergencies — date, emergency type, patient response, treatment given, ambulance called, outcome, and debrief completed.
Who this is for: Practice Managers who need a compliant, ready-to-display emergency procedures document that covers every scenario the team might face. Practice Owners who want confidence that their team is prepared and their documentation meets professional standards. Dental Assistants and Front Office Coordinators who need clear, step-by-step guidance they can follow under pressure. Any practice that has not reviewed its emergency procedures recently — or has never had them documented in a single, accessible place.
📄 Format: 10-page editable Microsoft Word document (.docx) — complete the practice-specific fields with your address, AED location, emergency kit location, and nearest hospital ED. Designed to be laminated and displayed at the clinical handwashing station and in the staff room.
⬇️ Instant digital download — available immediately after purchase
🦷 Built for Australian dental practices — covers the emergencies most likely to occur in a dental setting, in the order they need to be managed