{"product_id":"treatment-coordinator-role-manual-2026","title":"Treatment Coordinator Role Manual 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eThe Complete Reference Guide for the TCO Role in an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe Treatment Coordinator is the bridge between the clinical and financial aspects of the patient journey. The dentist diagnoses and recommends. The TCO presents, explains, and converts. In practices without a dedicated TCO, this responsibility falls to the FOC team or — less effectively — to the dentist themselves. A skilled TCO can meaningfully increase treatment acceptance rates and practice revenue without adding a single clinical hour.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eTreatment Coordinator Role Manual 2026\u003c\/strong\u003e is the complete reference guide for the TCO role in an Australian dental practice — covering pre-consultation preparation, the five-part treatment plan presentation structure, fee conversations and objection handling, post-consultation follow-up, outstanding plan tracking, and a full KPI framework. This is not a sales manual. It is a patient communication and support guide — helping patients understand their dental health clearly enough to make confident, informed decisions.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe manual covers 5 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — The TCO Role in a Dental Practice\u003c\/strong\u003e A clear definition of what the TCO owns — every treatment plan presentation, the outstanding treatment plan list, follow-up calls, case acceptance rate tracking, patient financial conversations, and written treatment plan summaries. Equally important: what the TCO does NOT own — clinical diagnosis, AHPRA advertising decisions, or overriding the dentist's recommendation.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Preparing for a Treatment Plan Consultation\u003c\/strong\u003e The 5-minute pre-consultation preparation checklist — reading the dentist's treatment notes, checking the fee estimate, running a HICAPS estimate, reviewing any previous unaccepted plans, knowing the appointment sequence, and checking health fund prior approval requirements. The principle: know the number before the patient does. Walk in confident, not fumbling.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — The Treatment Plan Presentation\u003c\/strong\u003e The five-part presentation structure — Acknowledge, Explain, Outline, Present the fee, Ask for the appointment — with exact example language for every step. Includes a complete fee objection handling guide covering the four most common patient responses:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\"That's more than I expected — can I pay it off?\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\"I'm not sure I can afford this right now.\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\"My friend had this done somewhere else for less.\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\"Can I think about it?\"\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eCloses with the AHPRA compliance non-negotiable: never make clinical promises or guarantee outcomes.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — After the Consultation\u003c\/strong\u003e The follow-up system that determines whether a case is won or lost. Covers the written treatment plan summary (sent within 24 hours to every patient who does not book on the day), the 2-week follow-up call script with responses for every outcome, and the outstanding treatment plan tracking system — reviewed weekly with the PM, with a clear escalation pathway for patients who do not respond after two contacts.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — KPIs and Performance Standards\u003c\/strong\u003e Five clear KPIs reviewed monthly with the PM and quarterly in a formal performance review:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eSame-day treatment plan acceptance rate (target 40%+)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eOverall treatment plan acceptance rate including follow-up (target 70%+)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eFollow-up contact rate (target 100% within 2 weeks)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eWritten summary sent within 24 hours (target 100%)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eOutstanding plan list reviewed weekly (target 100%)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eIncludes a structured weekly TCO check-in agenda with the PM — six questions covering consultations, same-day bookings, summaries sent, follow-up calls made, outstanding plan count, and any patient concerns requiring PM input.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eTreatment Coordinators stepping into the role for the first time who want a clear, comprehensive reference guide\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers onboarding a new TCO and wanting a structured induction resource\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eFOC team members who currently present treatment plans without a formal TCO structure in place\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want to improve case acceptance rates with a consistent, professional TCO system\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 7-page editable Microsoft Word document (.docx) — fully customisable with your practice name, TCO name, start date, and supervisor details\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e — AHPRA advertising compliant throughout\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53830749225324,"sku":null,"price":79.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_dental_5_d88ccf1d-e184-412d-9c31-48b57841368e.png?v=1780301433","url":"https:\/\/www.resolvedentalconsultancy.com.au\/products\/treatment-coordinator-role-manual-2026","provider":"Resolve Dental Consultancy","version":"1.0","type":"link"}