{"product_id":"recall-system-sop","title":"Recall System SOP","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eRecall System SOP 2026 — Complete Standard Operating Procedure for Patient Recalls in Australian Dental Practices\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eA full appointment book starts with a great recall system — and a great recall system starts with a written procedure that every team member follows, every time.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eRecall System SOP 2026\u003c\/strong\u003e is the complete standard operating procedure for managing patient recalls in an Australian dental practice. It covers every step of the recall process — from pre-booking at check-out through to lapsed patient reactivation — with ready-to-use scripts, SMS and email templates, KPI targets, role responsibilities, and a full privacy and compliance framework aligned to the Spam Act 2003 and the Privacy Act 1988.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThis is not a general guide. It is a fully written, ready-to-implement SOP that your team can follow from day one.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWhat's included:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePart 1 — Pre-Booking at Check-Out:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThe gold standard recall strategy — with a pre-booking script, a target of 80% pre-booking at check-out, and a clear performance traffic light system (below 60% \/ 60–79% \/ 80%+)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePart 2 — The Recall Contact Sequence:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eA 6-step sequence for patients not pre-booked, including automated SMS at 6 months, recall email, manual phone call at 8 weeks, second SMS, and second phone call — with ready-to-use scripts and templates for every touchpoint\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePart 3 — Lapsed Patient Reactivation:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eClear criteria for when a patient is classified as lapsed and how to initiate the reactivation process, including monthly lapsed patient reporting\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePart 4 — Roles and Responsibilities:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eExactly who does what — FOC, Practice Manager, Dental Assistant, Dentist\/OHT, and Practice Owner — so there is no confusion and no gaps\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePart 5 — Recall KPIs and Accountability:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eSix key recall KPIs with targets, a daily\/weekly\/monthly reporting schedule, and guidance on where to find each metric in your practice management software\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePart 6 — Privacy and Compliance:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eFull compliance framework covering the Spam Act 2003, Privacy Act 1988, Australian Privacy Principles, opt-out requirements, and patient communication rules\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eReady-to-use scripts and templates included:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePre-booking script for check-out\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e6-month automated SMS recall template\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e6-month recall email template (subject line + full body)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eManual phone call script (live answer and voicemail)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eSecond recall SMS template\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who want a written, auditable recall SOP for their practice\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eFront Office Coordinators responsible for daily recall calls and pre-booking\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want to improve recall rates and reduce lapsed patients\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eNew dental practices setting up their recall system from scratch\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWhy this matters:\u003c\/strong\u003e The recall system is not just an administrative function — it is a clinical care system. Patients who attend regular recalls have better oral health outcomes, require less complex treatment, and generate more predictable revenue. A weak recall system has clinical consequences, not just financial ones. This SOP gives your team the structure, scripts, and accountability tools to run a recall system that actually works.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e 9-page editable Microsoft Word document (.docx) — fully customisable with your practice name, PM name, and implementation date ⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase \u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e — compliant with the Spam Act 2003 and Privacy Act 1988\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53763384967532,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_receptionist_patient_b6348943-6bfd-4fa8-9860-1800ad2520cd.jpg?v=1778745979","url":"https:\/\/www.resolvedentalconsultancy.com.au\/products\/recall-system-sop","provider":"Resolve Dental Consultancy","version":"1.0","type":"link"}