{"product_id":"practice-operations-pack-2026-incomplete-treatment-referrals-patient-scripts-journey-planner","title":"Dental Practice Operations Pack 2026","description":"\u003cp\u003eFour of the most impactful operational tools a dental practice manager can have — all in one pack. From recovering incomplete treatment revenue to building a referral culture, scripting confident patient conversations, and auditing your entire patient journey, this pack gives you the systems to run a tighter, more profitable practice.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003cbr\u003e✔ 12 pages — 4 complete modules\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eModule 1 — Incomplete Treatment Follow-Up Procedure\u003cbr\u003eA structured 4-month follow-up system to recover outstanding treatment revenue. Includes a month-by-month follow-up sequence, SMS template, and a professional incomplete treatment letter template. Every step is designed to be warm and patient-centred — not pushy.\u003c\/p\u003e\n\u003cp\u003eModule 2 — New Patient Internal Referral System\u003cbr\u003eA complete word-of-mouth referral program with step-by-step instructions, referral tracking log, and a tiered thank-you system (handwritten card → gift delivery → loyalty gesture). Includes reception scripts for requesting work delivery addresses and the ADAAMA benchmark: 25–35% of new patients should come from internal referrals.\u003c\/p\u003e\n\u003cp\u003eModule 3 — Commonly Asked Patient Questions — FOC Script Guide\u003cbr\u003e20+ ready-to-use scripts covering the questions your front office team gets asked every day — fees, health funds, X-rays, whitening, implants, root canals, clear aligners, nervous patients, sterilisation, children, payment plans, and more. Fully editable with your practice-specific details. Designed as a training and role-play resource.\u003c\/p\u003e\n\u003cp\u003eModule 4 — Patient Journey Planner\u003cbr\u003eA self-assessment tool covering every stage of the patient experience — Before the Visit, Arrival \u0026amp; Reception, During the Appointment, Checkout, and After the Visit. Rate your practice 1–10 in each area, identify gaps, and build a written action plan. Any area below 7 requires immediate attention.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53687267459436,"sku":null,"price":59.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/category_patient.png?v=1777545573","url":"https:\/\/www.resolvedentalconsultancy.com.au\/products\/practice-operations-pack-2026-incomplete-treatment-referrals-patient-scripts-journey-planner","provider":"Resolve Dental Consultancy","version":"1.0","type":"link"}