{"title":"Team Management","description":"\u003cp\u003eSupport your team with role manuals, onboarding tools and performance resources.\u003c\/p\u003e","products":[{"product_id":"whs-induction-training-pack-dental-practice","title":"WHS Induction \u0026 Training Pack 2026","description":"\u003cp\u003eEverything you need to induct new team members safely and stay compliant with Australia's WHS obligations — all in one ready-to-use pack.\u003c\/p\u003e\n\u003cp\u003eWhether you're onboarding a new dental assistant, receptionist, or clinician, this pack walks them through their legal duties, your practice's WHS commitments, and everything they need to know before their first day on the floor.\u003c\/p\u003e\n\u003cp\u003eUpdated for 2026, including the strengthened Psychosocial Hazard Regulations that now require all Australian dental practices to proactively identify and manage psychological risks.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 2026-compliant — includes updated Psychosocial Hazard Regulations\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003cbr\u003e• WHS Policy Statement\u003cbr\u003e• Worker legal duties explained clearly\u003cbr\u003e• Right to stop unsafe work\u003cbr\u003e• Hazard identification and reporting procedures\u003cbr\u003e• Emergency procedures overview\u003cbr\u003e• 21-item WHS Induction Checklist (sign-off ready)\u003cbr\u003e• Manual Handling Policy and safe techniques\u003cbr\u003e• Ergonomics and OOS Policy\u003cbr\u003e• Noise and Lighting Policy\u003cbr\u003e• Slips, Trips and Falls prevention\u003cbr\u003e• Young Workers and Vulnerable Workers Policy\u003cbr\u003e• WHS Training Register\u003cbr\u003e• Psychosocial Hazards Policy (2026 updated)\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53686695231852,"sku":null,"price":59.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_photo_documents_aaa27340-29a9-43ae-8542-eaddbff5cd0b.png?v=1777692442"},{"product_id":"dental-glossary-2026-200-terms-in-plain-english-for-practice-managers-dental-teams","title":"Dental Glossary 2026","description":"\u003cp\u003eStop Googling dental terms mid-appointment. This plain-English glossary gives every member of your dental team — from the front desk to the dental chair — a clear, confident understanding of 200+ dental terms.\u003c\/p\u003e\n\u003cp\u003eWritten specifically for practice managers, dental assistants, receptionists, and support staff who need to understand clinical language without a dental degree. Every definition is written in plain English, with cross-references, alternative names, and ★ star ratings to highlight the terms most important for administrative team members.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ Updated April 2026 — includes modern dentistry terms\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003cbr\u003e✔ 24 pages | A to W | 200+ terms\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003cbr\u003e• 200+ dental terms defined in plain English\u003cbr\u003e• Organised A to Z with quick-reference jump guide\u003cbr\u003e• ★ Star-marked terms most important for front desk and admin staff\u003cbr\u003e• Cross-references and alternative names for every term\u003cbr\u003e• Covers: anatomy, restorative, cosmetic, orthodontics, periodontics, oral surgery, radiology, endodontics, administrative terms, KPIs, and regulatory terms (AHPRA, HICAPS, health funds)\u003cbr\u003e• Includes modern terms: CBCT, clear aligner therapy, digital X-ray, FTA rate, and more\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53687169253740,"sku":null,"price":79.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_photo_reception.png?v=1777692442"},{"product_id":"front-office-coordinator-training-skills-competency-chart-dental-practice-2026","title":"Front Office Coordinator Training \u0026 Skills Competency Chart 2026","description":"\u003cp\u003eStop guessing whether your front office team is fully trained. This comprehensive competency chart gives you a structured, scored framework to assess, track, and develop every Front Office Coordinator in your dental practice — from day one through to full competency.\u003c\/p\u003e\n\u003cp\u003eWith 200+ individual skills assessed across 9 core competency areas, this chart covers everything from professional presentation and patient records through to HICAPS processing, telephone skills, treatment plan presentation, and WHS compliance. Includes both manager assessment and self-rating columns so staff take ownership of their own development.\u003c\/p\u003e\n\u003cp\u003eUpdated April 2026 — includes HICAPS, Medicare CDBS, DVA claims, and current Privacy Act 1988 requirements.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Excel format\u003cbr\u003e✔ 2026-compliant — includes current legislative and software requirements\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003cbr\u003e✔ 200+ skills assessed across 9 competency areas\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e9 Competency Areas:\u003cbr\u003e• Professional Presentation \u0026amp; Workplace Standards\u003cbr\u003e• Patient Records \u0026amp; Clinical Administration (including HICAPS, Medicare CDBS, DVA)\u003cbr\u003e• Telephone \u0026amp; Communication Skills\u003cbr\u003e• Appointment Scheduling \u0026amp; Diary Management\u003cbr\u003e• Patient Experience \u0026amp; Service Excellence\u003cbr\u003e• Financial Administration \u0026amp; Payment Processing\u003cbr\u003e• Treatment Plan Presentation \u0026amp; Case Acceptance Support\u003cbr\u003e• WHS \u0026amp; Compliance Responsibilities\u003cbr\u003e• Team Communication \u0026amp; Practice Culture\u003c\/p\u003e\n\u003cp\u003eHow It Works:\u003cbr\u003eScore each skill 1–10 (10 = fully competent). Note training required, add coaching feedback, record next assessment date, and track manager and self-ratings side by side. Designed for monthly review with new staff and quarterly review with experienced staff.\u003c\/p\u003e\n\u003cp\u003eSuitable for:\u003cbr\u003e• New staff induction and onboarding\u003cbr\u003e• Performance reviews and appraisals\u003cbr\u003e• Identifying training gaps across the team\u003cbr\u003e• Setting development goals and tracking progress\u003cbr\u003e• Practice accreditation documentation\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53687250944364,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_reception_3.png?v=1777692441"},{"product_id":"pm-mental-health-burnout-awareness-workbook","title":"Mental Health \u0026 Burnout Awareness Workbook 2026","description":"\u003cp\u003eA practical, honest workbook for Dental Practice Managers who are running on empty — created by Sharon Lee, Director of Resolve Dental Consultancy, with over 37 years in the dental industry including building and selling three dental practices.\u003c\/p\u003e\n\u003cp\u003eManaging a dental practice is one of the most demanding roles in healthcare. You are simultaneously an HR manager, a financial controller, a patient experience leader, a compliance officer, a marketing coordinator — and the person everyone turns to when something goes wrong. This workbook gives you a structured, private framework for understanding and managing your own mental health and wellbeing.\u003c\/p\u003e\n\u003cp\u003eBased directly on Sharon's Mental Health and Burnout Awareness seminar — now available as a self-guided workbook you can complete in your own time, at your own pace, as often as you need.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 19 pages — complete 3-part workbook\u003cbr\u003e✔ Recommended every 3–6 months as a personal wellbeing check-in\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-use personal licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003ePart 1 — Burnout Questionnaire\u003cbr\u003eA 12-question self-assessment across four domains — work exhaustion, emotional wellbeing, job satisfaction and work-life balance, and physical health. Scored 0–48 with a clear risk rating (Low \/ Moderate \/ High \/ Severe) and guidance on what your score means and what to do next. Section-by-section analysis so you know exactly where to focus first.\u003c\/p\u003e\n\u003cp\u003ePart 2 — 10 Practical Steps to Manage Stress\u003cbr\u003eTen real-world, actionable steps specifically designed for the dental PM role — not generic wellness advice. Each step includes Sharon's personal tip from her own experience, plus a structured reflection question to help you apply it to your specific situation.\u003c\/p\u003e\n\u003cp\u003e1. Prioritise Work-Life Balance — including your legal right to disconnect (Fair Work Act 2023)\u003cbr\u003e2. Delegate Effectively — letting go of the 'it's easier to do it myself' trap\u003cbr\u003e3. Implement Efficient Time Management — time blocking, the Eisenhower Matrix, and finding your power hours\u003cbr\u003e4. Create a Supportive Work Culture — how your wellbeing and your team's wellbeing are interconnected\u003cbr\u003e5. Learn to Say No — gracefully and professionally\u003cbr\u003e6. Take Care of Your Physical Health — the foundation of everything else\u003cbr\u003e7. Use Stress-Reduction Techniques — including the 4-7-8 breathing technique, mindfulness, and grounding\u003cbr\u003e8. Develop a Strong Support Network — peer connection, mentorship, and the Resolve community\u003cbr\u003e9. Manage Your Workload Strategically — having the honest conversation with your practice owner\u003cbr\u003e10. Seek Professional Support — when to reach out, and where to go\u003c\/p\u003e\n\u003cp\u003ePart 3 — My Personal Wellbeing Action Plan\u003cbr\u003eA structured one-page commitment framework — three specific commitments with start dates and accountability measures, one thing to stop doing, one conversation to have, and a quarterly review schedule to track progress over the year.\u003c\/p\u003e\n\u003cp\u003eSupport Resources Included\u003cbr\u003eBeyond Blue, Lifeline, Resolve community, Rochelle Fisher's Just Breathe program, and dental PM peer networks.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53693901570412,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_wellbeing.png?v=1777696495"},{"product_id":"hr-casual-employment-agreement","title":"Casual Employment Agreement 2026","description":"\u003cp\u003eA professionally drafted casual employment agreement template for Australian dental practices — updated for every significant change to employment law in 2025 and 2026. Covers the Payday Super obligations (1 July 2026), the Right to Disconnect (26 August 2025), updated casual conversion rights, Baby Priya's Law (7 November 2025), and the 2025–26 Superannuation Guarantee rate of 12%.\u003c\/p\u003e\n\u003cp\u003eThis is not a generic employment contract. It is written specifically for dental practices, references the Health Professionals and Support Services Award 2020, and includes both award-covered and award-free remuneration options. Fully editable — simply insert your practice details, employee details, and remuneration figures.\u003c\/p\u003e\n\u003cp\u003e⚠ This template does not constitute legal advice. Before use, have it reviewed by a qualified employment lawyer to ensure it is appropriate for your specific circumstances, applicable Modern Award, and state or territory jurisdiction.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 9 pages — complete casual employment agreement\u003cbr\u003e✔ Updated for Payday Super, Right to Disconnect, Casual Conversion, Baby Priya's Law\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e20 Agreement Clauses\u003cbr\u003e1. Appointment — casual nature of employment, no guaranteed hours, reporting structure\u003cbr\u003e2. Warranties — qualifications, right to work in Australia, disclosure of restrictions\u003cbr\u003e3. Duties and Responsibilities — faithful and diligent service, compliance with directions\u003cbr\u003e4. Hours of Work — no minimum hours guarantee, roster provisions\u003cbr\u003e5. Remuneration — 25% casual loading, payment by EFT\u003cbr\u003e6. Superannuation — Payday Super (1 July 2026): super paid with every pay run, SG rate 12%, stapled fund provisions\u003cbr\u003e7. Leave Entitlements — unpaid carer's leave, compassionate leave, Family and Domestic Violence Leave (10 days paid), community service leave, long service leave, government-funded Paid Parental Leave\u003cbr\u003e8. Public Holidays — penalty rates, right to reasonably refuse\u003cbr\u003e9. Right to Disconnect — NES entitlement from 26 August 2025: right to refuse after-hours contact, reasonableness test, no adverse action\u003cbr\u003e10. Casual Conversion — updated rights from 26 August 2025: written request process, 21-day response obligation, reasonable business grounds\u003cbr\u003e11. Parental Leave — regular and systematic casual eligibility, 26-week government-funded PPL from 1 July 2026, Baby Priya's Law\u003cbr\u003e12. Employee Conduct — dress code, punctuality, personal devices, computer use, alcohol\/drugs\/smoking, WHS compliance\u003cbr\u003e13. Practice Policies — acknowledgement of policies, disciplinary consequences\u003cbr\u003e14. Confidential Information — patient records, financial information, business systems — obligations survive termination\u003cbr\u003e15. Intellectual Property — all IP created in employment belongs to the practice\u003cbr\u003e16. Workplace Surveillance — monitoring of communications and IT systems\u003cbr\u003e17. Termination — casual termination provisions, unfair dismissal access for regular and systematic casuals\u003cbr\u003e18. Other Employment — permitted with disclosure of conflicts of interest\u003cbr\u003e19. Entire Agreement — governing law, severability\u003cbr\u003e20. Acknowledgement — opportunity to seek independent legal advice\u003c\/p\u003e\n\u003cp\u003eSchedule 1 — Employment Details\u003cbr\u003ePosition title, commencement date, primary location, reporting line, Modern Award and classification, usual practice hours, pay period, and governing state or territory.\u003c\/p\u003e\n\u003cp\u003eSchedule 2 — Remuneration\u003cbr\u003eTwo options: Option A (award-covered, with penalties and allowances paid separately) and Option B (award-free or loaded rate). Both include Payday Super provisions from 1 July 2026.\u003c\/p\u003e\n\u003cp\u003eExecution Page\u003cbr\u003eSignature blocks for an authorised officer of the practice and the employee.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53693963600236,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_photo_documents.png?v=1777691913"},{"product_id":"hr-casual-employee-pack","title":"Casual Employee Pack 2026","description":"\u003cp\u003eCompliant Casual Employment Contracts, Engagement Letters \u0026amp; Conversion Notices for Australian Dental Practices\u003c\/p\u003e\n\u003cp\u003eEverything you need to engage, manage, and support casual staff in your Australian dental practice — in one complete, 2026-compliant toolkit. Seven documents covering the full casual employment lifecycle from day one through to ending the engagement.\u003c\/p\u003e\n\u003cp\u003eUpdated for every significant change to employment law in 2025 and 2026 — including Payday Super (1 July 2026), the Right to Disconnect (26 August 2025), updated casual conversion rights for small business (26 August 2025), Baby Priya's Law (7 November 2025), and 26-week government-funded Paid Parental Leave (1 July 2026).\u003c\/p\u003e\n\u003cp\u003e⚠ This pack contains template documents only. They do not constitute legal advice. Before use, have them reviewed by a qualified employment lawyer to ensure they are appropriate for your specific circumstances, applicable Modern Award, and state or territory jurisdiction.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 23 pages — 7 complete documents\u003cbr\u003e✔ Updated for all 2025–2026 employment law changes\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e1. Casual Employment Agreement (9 pages)\u003cbr\u003eA professionally drafted 20-clause casual employment agreement referencing the Health Professionals and Support Services Award 2020. Includes Right to Disconnect, Casual Conversion, Payday Super, Baby Priya's Law, Family and Domestic Violence Leave, and two remuneration schedule options (award-covered and award-free\/loaded rate). Includes Schedule 1 (Employment Details) and Schedule 2 (Remuneration).\u003c\/p\u003e\n\u003cp\u003e2. Casual Employee Information Statement (CEIS)\u003cbr\u003eThe legally required statement that must be provided to every casual employee on commencement. Covers casual entitlements in plain English — including a clear entitlements table, casual loading explanation, Right to Disconnect, Casual Conversion rights, Payday Super, government PPL, and Family and Domestic Violence Leave. Includes employee and Practice Manager sign-off.\u003c\/p\u003e\n\u003cp\u003e3. Casual Employee Induction Checklist (25 items)\u003cbr\u003eA comprehensive sign-off checklist covering every legally required document to provide on day one (FWIS, CEIS, employment agreement, TFN declaration, super choice form), workplace orientation, policies and procedures, and role-specific items. Dual sign-off for employee and Practice Manager.\u003c\/p\u003e\n\u003cp\u003e4. Casual Conversion Request \u0026amp; Response Forms\u003cbr\u003ePart A — Employee's written request for conversion to permanent employment (full-time or part-time). Part B — Practice's written response within 21 days, with acceptance details or documented reasonable business grounds for refusal. Includes guidance on acceptable and unacceptable grounds for refusal.\u003c\/p\u003e\n\u003cp\u003e5. Casual Employee Entitlements — Quick Reference Card\u003cbr\u003eA clear two-table reference card showing exactly what casual employees ARE and ARE NOT entitled to — updated for all 2025–2026 changes. Includes a breakdown of what the 25% casual loading replaces and its approximate value.\u003c\/p\u003e\n\u003cp\u003e6. Ending Casual Employment — Template Letter \u0026amp; Checklist\u003cbr\u003eA template letter for ending a regular and systematic casual engagement, with a checklist of steps to complete before, on, and after the final day — including final pay obligations, super payment, return of property, and system access revocation.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53693963862380,"sku":null,"price":99.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_1on1.png?v=1777698012"},{"product_id":"hr-casual-employee-forms-reference-pack","title":"Casual Employee Forms \u0026 Reference Pack 2026","description":"\u003cp\u003e6 Ready-to-Use Casual Employment Forms, Checklists \u0026amp; Reference Tools for Australian Dental Practices\u003c\/p\u003e\n\u003cp\u003eAll the casual employment forms and reference tools your Australian dental practice needs — without the employment agreement. The perfect companion to the Resolve Dental Consultancy Casual Employment Agreement, or a standalone forms pack for practices that already have a contract in place.\u003c\/p\u003e\n\u003cp\u003eUpdated for every significant change to employment law in 2025 and 2026 — including Payday Super (1 July 2026), the Right to Disconnect (26 August 2025), updated casual conversion rights for small business (26 August 2025), Baby Priya's Law (7 November 2025), and 26-week government-funded Paid Parental Leave (1 July 2026).\u003c\/p\u003e\n\u003cp\u003e⚠ This pack contains template documents only. They do not constitute legal advice. Before use, have them reviewed by a qualified employment lawyer to ensure they are appropriate for your specific circumstances, applicable Modern Award, and state or territory jurisdiction.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 13 pages — 6 complete forms, checklists, and reference tools\u003cbr\u003e✔ Updated for all 2025–2026 employment law changes\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e1. Casual Employee Information Statement (CEIS)\u003cbr\u003eThe legally required statement that must be provided to every casual employee on commencement under the Fair Work Act 2009. Covers entitlements in plain English with a clear entitlements table, casual loading explanation, Right to Disconnect, Casual Conversion rights, Payday Super, government PPL, and Family and Domestic Violence Leave. Includes employee and Practice Manager sign-off.\u003c\/p\u003e\n\u003cp\u003e2. Casual Employee Induction Checklist (25 items)\u003cbr\u003eA comprehensive sign-off checklist covering every legally required day-one document (FWIS, CEIS, employment agreement, TFN declaration, super choice form), workplace orientation, policies and procedures, and role-specific items. Dual sign-off for employee and Practice Manager.\u003c\/p\u003e\n\u003cp\u003e3. Casual Conversion Request Form (Employee)\u003cbr\u003eA structured written request form for casual employees seeking conversion to permanent employment — covering current role, employment dates, average hours, work pattern, type of permanent employment requested, and reason for request.\u003c\/p\u003e\n\u003cp\u003e4. Casual Conversion Response Form (Employer)\u003cbr\u003eThe practice's written response within 21 days — with acceptance details or documented reasonable business grounds for refusal. Includes guidance on acceptable and unacceptable grounds for refusal.\u003c\/p\u003e\n\u003cp\u003e5. Casual Employee Entitlements — Quick Reference Card\u003cbr\u003eA clear two-table reference card showing exactly what casual employees ARE and ARE NOT entitled to, a breakdown of what the 25% casual loading replaces, and a 2026 Key Changes at a Glance summary table covering Right to Disconnect, Casual Conversion for small business, Baby Priya's Law, and Payday Super.\u003c\/p\u003e\n\u003cp\u003e6. Ending Casual Employment — Template Letter \u0026amp; Checklist\u003cbr\u003eA template letter for ending a regular and systematic casual engagement, with a checklist of steps to complete before, on, and after the final day.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53693965173100,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_dental_2.png?v=1777692442"},{"product_id":"hr-staff-performance-management-pack","title":"Staff Performance Management Pack 2026","description":"\u003cp\u003eThe most comprehensive staff performance management system available for Australian dental practices — 53 pages, 10 complete tools covering performance reviews, probationary reviews, goal setting, personal development planning, 360-degree feedback, reward and recognition, staff satisfaction, and salary review. Built for every role in the practice.\u003c\/p\u003e\n\u003cp\u003eA performance review is the most important leadership conversation a Practice Manager has with each team member each year. Done well, it builds trust, motivates performance, clarifies expectations, and gives the team member a sense of being genuinely seen and valued. Done poorly — or not at all — it sends the message that performance doesn't matter.\u003c\/p\u003e\n\u003cp\u003eThis pack gives you a complete, structured system to run every type of performance conversation with confidence — from annual reviews to probationary outcomes to difficult conversations. Updated for the Fair Work Act 2009, April 2026.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 53 pages — 10 complete tools\u003cbr\u003e✔ Role-specific review forms for Dental Hygienist\/OHT, Dental Assistant, and all roles\u003cbr\u003e✔ Fair Work Act 2009 compliant\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e1. PM Guide — How to Run a Great Performance Review\u003cbr\u003eA practical guide for Practice Managers covering why reviews matter, the Resolve 6-stage review framework (preparation through to 3-month check-in), a preparation checklist, step-by-step meeting structure with suggested opening scripts for each stage, after-review action checklist, and a difficult conversations guide covering emotional employees, strong disagreements, complaints about colleagues, salary requests, and resignation threats. Includes a Fair Work Act reminder on the distinction between performance reviews and disciplinary processes.\u003c\/p\u003e\n\u003cp\u003e2. Performance Review — Dental Hygienist \/ Oral Health Therapist\u003cbr\u003eAnnual review with self-appraisal (Part 1) and reviewer assessment (Part 2). Five rated sections: Clinical Skills and Knowledge (11 items including AHPRA compliance and scope of practice), Patient Communication and Experience (8 items including recall pre-booking rate), Infection Control and Compliance (7 items including AS\/NZS 5369:2023), Team and Practice Contribution (8 items), and KPI Performance (recall pre-booking rate, appointments per day, FTA rate, new patients, outstanding perio cases, CPD hours). Includes open-ended reflection questions and a review meeting record with salary review section and dual sign-off.\u003c\/p\u003e\n\u003cp\u003e3. Performance Review — Dental Assistant\u003cbr\u003eAnnual review with self-appraisal and reviewer assessment. Six rated sections: Chairside Assisting and Clinical Skills (10 items), Infection Control and Sterilisation (9 items), Radiography (5 items), Patient Communication and Care (5 items), Administrative and Practice Support (6 items), and Team Contribution and Professionalism (7 items). Includes open-ended reflection questions, training chart level reference, radiation safety licence tracking, and review meeting record with dual sign-off.\u003c\/p\u003e\n\u003cp\u003e4. 3-Month Probationary Review — All Roles\u003cbr\u003eA structured probationary review covering employee self-appraisal and manager assessment across 11 core competency areas. Three outcome options: Confirmed, Extended (with specific improvement targets), or Not Confirmed (with documented reasons). Includes a Fair Work Act minimum employment period reminder and a strong legal note on the importance of completing the review before the probationary period expires.\u003c\/p\u003e\n\u003cp\u003e5. SMART Goal Setting and KPI Alignment Template\u003cbr\u003eA structured 4-goal SMART template with fields for Specific, Measurable, Achievable, Relevant, and Time-bound criteria for each goal. Includes a KPI Alignment table linking individual goals to Resolve Dental Consultancy KPIs 1, 3, 4, and 5 — with current result, target, employee contribution, and achieved-by-review tracking.\u003c\/p\u003e\n\u003cp\u003e6. Personal Development Plan (PDP) — Expanded\u003cbr\u003eThree sections: Performance Gaps (with specific action, support\/resources, priority A\/B\/C, and target date), Training and Skill Development (with type, provider, cost, and completion date), and Career and Personal Aspirations. Designed to be created WITH the employee, not FOR them.\u003c\/p\u003e\n\u003cp\u003e7. 360-Degree Feedback Form — Practice Manager and Senior Clinical Leads\u003cbr\u003eStructured 360-degree feedback for leadership roles — gathering input from peers, direct reports, and the practice owner to provide a complete picture of leadership performance.\u003c\/p\u003e\n\u003cp\u003e8. Staff Reward and Recognition Framework\u003cbr\u003eA structured reward and recognition program with ideas, categories, and tracking — covering both formal and informal recognition to build a culture where great work is noticed and celebrated.\u003c\/p\u003e\n\u003cp\u003e9. Annual Staff Satisfaction Survey\u003cbr\u003eA 15-question survey for all staff — covering role satisfaction, team culture, leadership, communication, training, and overall practice experience. Designed to surface issues before they become resignations.\u003c\/p\u003e\n\u003cp\u003e10. Salary Review Framework and Record\u003cbr\u003eA structured annual salary review process — covering market benchmarking, performance-based increases, documentation, and a salary review record for each employee.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53693965861228,"sku":null,"price":129.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_diverse_team.png?v=1777698012"},{"product_id":"hr-staff-handbook-version-3","title":"Dental Practice Staff Handbook 2026","description":"\u003cp\u003eA complete, professionally written staff handbook for Australian dental practices — 47 pages covering every employment policy your team needs, from their first day to their last. Version 3, updated April 2026 to comply with all current Australian employment law changes.\u003c\/p\u003e\n\u003cp\u003eHand this to every new team member on day one. It sets expectations, communicates entitlements, establishes your policies, and protects the practice. A staff handbook is not optional — it is the foundation of a professionally managed workplace.\u003c\/p\u003e\n\u003cp\u003e⚠ This handbook is for general guidance only and does not constitute legal advice. Before issuing to staff, have it reviewed by a qualified employment lawyer or HR professional to ensure it is appropriate for your specific circumstances, applicable Modern Award, and state or territory jurisdiction.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 47 pages — complete staff handbook\u003cbr\u003e✔ Version 3 — updated April 2026 for all current employment law changes\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003e2026 Updates Included in Version 3:\u003cbr\u003e• Right to Disconnect — new NES entitlement from 26 August 2025, with a dedicated policy section\u003cbr\u003e• Casual Conversion for small business — new rights from 26 August 2025\u003cbr\u003e• Payday Super — superannuation paid with every pay run from 1 July 2026\u003cbr\u003e• Government Paid Parental Leave increased to 26 weeks from 1 July 2026\u003cbr\u003e• 4 weeks PPL reserved per parent — use-it-or-lose-it from 1 July 2026\u003cbr\u003e• Baby Priya's Law — PPL cannot be withdrawn on stillbirth or infant death from 7 November 2025\u003cbr\u003e• Leave summary table rebuilt with current NES entitlements\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eWelcome \u0026amp; Introduction\u003cbr\u003ePractice welcome message, handbook purpose, equal opportunity commitment, and NES overview — including the updated list with Right to Disconnect.\u003c\/p\u003e\n\u003cp\u003eEmployment Fundamentals\u003cbr\u003ePrivacy and personal information, induction, probationary period, dress code, conduct standards, computer use, personal mobile phone policy, and secondary employment policy.\u003c\/p\u003e\n\u003cp\u003ePay, Hours \u0026amp; Benefits\u003cbr\u003ePay and payroll, Payday Super (from 1 July 2026), hours of work and timekeeping, overtime, public holidays, and expenses reimbursement.\u003c\/p\u003e\n\u003cp\u003eFlexible Working \u0026amp; Right to Disconnect\u003cbr\u003eFlexible working arrangements (Fair Work Act 2009 eligibility and process), and a dedicated Right to Disconnect section — covering what it means, when refusal is unreasonable, what it means for Practice Managers, genuine emergencies, and the practice's commitment.\u003c\/p\u003e\n\u003cp\u003eCasual Employment \u0026amp; Conversion\u003cbr\u003eWhat is a casual employee, casual entitlements table, right to request conversion, making and responding to a request, reasonable grounds for refusal, and employer-initiated conversion.\u003c\/p\u003e\n\u003cp\u003eRecruitment, Training \u0026amp; Development\u003cbr\u003eRecruitment policy, remuneration, promotion, personnel records, induction, training and development, external training, self-development, and study assistance policy.\u003c\/p\u003e\n\u003cp\u003eLeave Entitlements\u003cbr\u003eAnnual leave, personal and carer's leave, compassionate leave, parental leave (including updated government PPL to 26 weeks and Baby Priya's Law), family and domestic violence leave (10 days paid), community service leave, long service leave, and public holidays — all updated for current NES.\u003c\/p\u003e\n\u003cp\u003ePerformance Management \u0026amp; Disciplinary Procedures\u003cbr\u003ePerformance review process, informal counselling, verbal warning, first written warning, final written warning, and termination — with examples of misconduct and gross misconduct.\u003c\/p\u003e\n\u003cp\u003eBullying, Harassment \u0026amp; Discrimination\u003cbr\u003eDefinitions of unlawful discrimination, harassment, sexual harassment, and workplace bullying — with examples, informal and formal complaint procedures, investigation process, possible outcomes, confidentiality, and victimisation protections.\u003c\/p\u003e\n\u003cp\u003eHealth, Safety \u0026amp; Wellbeing\u003cbr\u003eWHS obligations, hazard reporting, right to stop unsafe work, and mental health and wellbeing commitment.\u003c\/p\u003e\n\u003cp\u003eResignation \u0026amp; Termination\u003cbr\u003eNotice requirements, final pay obligations, return of property, and reference policy.\u003c\/p\u003e\n\u003cp\u003eEmployee Acknowledgement\u003cbr\u003eSign-off page for the employee to confirm they have received, read, and understood the handbook — for filing in their personnel file.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53693968679276,"sku":null,"price":199.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_handbook.png?v=1777545574"},{"product_id":"hr-performance-improvement-plan-pip","title":"Performance Improvement Plan (PIP) 2026","description":"\u003cp\u003eA professionally structured Performance Improvement Plan template for Australian dental practices — covering performance gap documentation, SMART improvement objectives, support and resources, regular monitoring check-ins, and a formal outcome record. Updated for Australian employment law, April 2026.\u003c\/p\u003e\n\u003cp\u003eA PIP is a support tool — not a disciplinary one. It is used when an employee is struggling to meet performance standards despite good intentions. Done properly, it is an act of leadership — investing in an employee's success rather than giving up on them. Done poorly — or used as a way to manage someone out — it creates significant Fair Work Commission risk.\u003c\/p\u003e\n\u003cp\u003eThis template ensures your PIP process is genuine, documented, legally defensible, and genuinely designed to help the employee improve.\u003c\/p\u003e\n\u003cp\u003e⚠ This template does not constitute legal advice. Before use, seek qualified HR or legal advice to ensure the process is appropriate for your specific circumstances.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 6 pages — complete PIP template\u003cbr\u003e✔ Fair Work Act 2009 compliant\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003ePart 1 — Employee \u0026amp; PIP Details\u003cbr\u003eEmployee name, role, employment type, commencement date, supervising manager, PIP start date, interim review date, target completion date, and prior warning details.\u003c\/p\u003e\n\u003cp\u003ePart 2 — Performance Concerns\u003cbr\u003eA structured table for documenting specific performance concerns — with columns for performance area, specific concern\/gap, standard expected, and evidence (date\/incident). Includes a prompt to be factual and specific, and to avoid vague language.\u003c\/p\u003e\n\u003cp\u003ePart 3 — SMART Improvement Objectives\u003cbr\u003eUp to 5 SMART improvement objectives — with columns for the objective, how progress will be measured, target date, and achieved tick box.\u003c\/p\u003e\n\u003cp\u003ePart 4 — Support \u0026amp; Resources Provided\u003cbr\u003eA structured support table covering coaching\/mentoring, additional training\/CPD, regular PM check-in meetings, documented feedback, buddy\/peer support, adjusted duties, EAP referral, and other support — with provider and frequency\/timeline columns. Includes a Fair Work reminder that a PIP without genuine support is unfair and unenforceable.\u003c\/p\u003e\n\u003cp\u003ePart 5 — Monitoring \u0026amp; Review\u003cbr\u003eA formal check-in log for recording progress at each scheduled review — with objectives discussed, progress assessment (On Track \/ Behind \/ Achieved), employee comments, and dual signatures at each review point.\u003c\/p\u003e\n\u003cp\u003ePart 6 — PIP Outcome\u003cbr\u003eThree outcome options: objectives fully met (PIP complete), substantially met (PIP extended with revised objectives), or not met (proceed to further disciplinary action). Includes space for outcome details, next steps, and tri-party sign-off (Practice Manager, employee, and Practice Owner).\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53693974511980,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_photo_documents_aaa27340-29a9-43ae-8542-eaddbff5cd0b.png?v=1777692442"},{"product_id":"hr-complete-dental-practice-hr-manual-2026","title":"Dental Practice HR Manual 2026","description":"\u003cp\u003eAustralia's most comprehensive HR manual built specifically for dental practices — 96 pages, 4 sections, 25+ policies, a complete recruitment kit, 3 performance review templates, and every HR form your practice needs. Version 3, updated April 2026 to comply with all current Australian employment law changes.\u003c\/p\u003e\n\u003cp\u003eThis is not a generic HR manual. Every policy, every form, and every process is written for the realities of dental practice — from managing casual dental assistants to recruiting an associate dentist, from handling a bullying complaint to running a performance review with your Practice Manager. It is the definitive HR resource for Australian dental practice owners and Practice Managers.\u003c\/p\u003e\n\u003cp\u003e⚠ This manual is for general guidance only and does not constitute legal advice. Before implementation, have it reviewed by a qualified employment lawyer or HR professional to ensure it is appropriate for your specific circumstances, applicable Modern Award, and state or territory jurisdiction.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 96 pages — 4 complete sections\u003cbr\u003e✔ 25+ HR policies updated for 2026\u003cbr\u003e✔ Version 3 — updated April 2026 for all current employment law changes\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003e2026 Updates Included in Version 3:\u003cbr\u003e• Right to Disconnect — new NES entitlement from 26 August 2025, with a dedicated policy section\u003cbr\u003e• Casual Conversion for small business — new rights from 26 August 2025\u003cbr\u003e• Payday Super — superannuation paid with every pay run from 1 July 2026\u003cbr\u003e• Government Paid Parental Leave increased to 26 weeks from 1 July 2026\u003cbr\u003e• Baby Priya's Law — PPL cannot be withdrawn on stillbirth or infant death from 7 November 2025\u003c\/p\u003e\n\u003cp\u003eSection 1 — HR Policies (25+ policies)\u003cbr\u003eEvery policy your practice needs — Abandonment of Employment, Aggression \u0026amp; Violence, Bullying \u0026amp; Harassment, Baby Priya's Law, Casual Employment \u0026amp; Conversion, Confidentiality, Conflict of Interest, Data Protection, Disciplinary \u0026amp; Grievance, Dress Code, Email \u0026amp; Internet Usage, Equal Opportunities, Fitness for Work, Flexible Working, Leave \u0026amp; Public Holidays, Right to Disconnect, Mobile Phone, Practice Computer \u0026amp; IT, Practice Confidentiality (including Privacy Checklist), Recruitment, Social Media, Smoking, Substance Abuse, Termination, and Whistleblowing.\u003c\/p\u003e\n\u003cp\u003eSection 2 — HR Forms \u0026amp; Templates\u003cbr\u003eEvery form your practice needs — Staff Induction Checklist (27 items), New Starter Documents Checklist, Leave Application Form, Grievance Form (Stage 1 \u0026amp; 2), Staff Satisfaction Survey, Privacy Compliance Checklist, Variation to Agreed Work Hours, Employee Influenza Vaccination Refusal Letter, Vaccination Status Request Letter, Organisational Chart Template, Vision \u0026amp; Mission Statement Template, Voluntary Observation Agreement, and CPD Record Form.\u003c\/p\u003e\n\u003cp\u003eSection 3 — Performance Management\u003cbr\u003eThree complete performance review templates — Practice Manager Review (covering practice management, financial management, people management, and self-management competencies), Dental Surgeon Review, and Support Staff Review. Plus a Personal Development Plan template.\u003c\/p\u003e\n\u003cp\u003eSection 4 — Recruitment \u0026amp; Onboarding\u003cbr\u003eComplete recruitment kit — Recruitment Policy and 9-step process, How to Create a Job Advertisement, Sample Practice Manager Advertisement, Hiring an Assistant Dentist (interview questions and screening process), Job Descriptions for every role (Receptionist\/FOC, Dental Assistant, Dental Hygienist\/OHT, Sterilisation Assistant, Practice Manager), Interview Selection Letter, Reference Check Template, and Employment Offer Letter.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53694014325100,"sku":null,"price":199.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_hr_manual.png?v=1777701208"},{"product_id":"hr-disciplinary-policy-procedure-pack","title":"Dental Practice Disciplinary Policy 2026","description":"\u003cp\u003eA comprehensive, Fair Work Act 2009 compliant disciplinary policy and procedure framework for Australian dental practices — covering the full disciplinary process from concern identification through to summary dismissal, with a step-by-step investigation guide, outcome templates, and employee rights. Version 3.0, updated April 2026.\u003c\/p\u003e\n\u003cp\u003eGetting a disciplinary process wrong is one of the most expensive mistakes a Practice Manager can make. An unfair dismissal claim costs an average of $10,000–$30,000 to defend — even when you win. This pack gives you a legally structured, well-documented process that protects both the employee and the practice.\u003c\/p\u003e\n\u003cp\u003e⚠ This pack does not constitute legal advice. Before implementing any disciplinary process — particularly termination — seek advice from a qualified employment lawyer or HR advisor.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 12 pages — complete disciplinary policy and procedure\u003cbr\u003e✔ Fair Work Act 2009 compliant — references s.387 criteria throughout\u003cbr\u003e✔ Version 3.0 — updated April 2026\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eSection 1 — Purpose, Scope \u0026amp; Guiding Principles\u003cbr\u003eThe policy framework — procedural fairness, proportionality, consistency, confidentiality, timeliness, and support — with plain-language explanations of what each principle means in practice.\u003c\/p\u003e\n\u003cp\u003eSection 2 — Categories of Conduct \u0026amp; Performance Issues\u003cbr\u003eClear definitions and dental-specific examples of general misconduct and serious misconduct — including a detailed table of conduct that may constitute serious misconduct in a dental practice (patient safety, theft, assault, drugs, confidentiality, sexual harassment, regulatory compliance, cyber and data).\u003c\/p\u003e\n\u003cp\u003eSection 3 — The Disciplinary Process Step by Step\u003cbr\u003eA 10-step disciplinary process table — concern identification, preliminary assessment, investigation, suspension (if required), notice of hearing, disciplinary hearing, decision, outcome communication, right of appeal, and monitoring — with timeframes and documentation requirements for every step.\u003c\/p\u003e\n\u003cp\u003eSection 4 — Conducting a Fair Investigation\u003cbr\u003eInvestigation principles, a complete investigation checklist (before, during, and after), and an Investigation Interview Guide with an opening statement script and 7 structured interview questions — all with Fair Work Act legal references.\u003c\/p\u003e\n\u003cp\u003eSection 5 — Disciplinary Outcomes \u0026amp; Warnings\u003cbr\u003eA complete outcomes table — no action, informal management, verbal warning, first written warning, final written warning, dismissal with notice, and summary dismissal — with guidance on when each is appropriate, duration, and key requirements.\u003c\/p\u003e\n\u003cp\u003eSection 6 — Employee Rights\u003cbr\u003eRight to be accompanied (Fair Work Act s.387(d)), right to appeal, and psychosocial safety obligations during disciplinary processes — including EAP referral guidance and post-process relationship restoration.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53694019830124,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_photo_documents.png?v=1777691913"},{"product_id":"hr-disciplinary-letter-templates-pack","title":"Disciplinary Letter Templates 2026","description":"\u003cp\u003eNine professionally drafted, Fair Work Act 2009 compliant disciplinary letter templates for Australian dental practices — covering every stage of the disciplinary process from suspension through to dismissal and appeal. Updated April 2026.\u003c\/p\u003e\n\u003cp\u003eEvery letter in a disciplinary process must be carefully worded. The wrong language — or a missing element — can turn a defensible disciplinary outcome into a costly unfair dismissal claim. These templates take the guesswork out of the process. Simply insert your practice details, customise for the specific situation, and issue with confidence.\u003c\/p\u003e\n\u003cp\u003e⚠ These templates are for general guidance only. Always have letters reviewed by your practice owner before issuing. For termination letters, always seek legal or HR advice first.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 26 pages — 9 complete letter templates\u003cbr\u003e✔ Fair Work Act 2009 compliant\u003cbr\u003e✔ Updated April 2026\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e1. Suspension During Investigation Letter — precautionary suspension on full pay, with clear obligations during suspension, and a delivery record section\u003c\/p\u003e\n\u003cp\u003e2. Invitation to Disciplinary Hearing — formal hearing invitation with allegation details, right to be accompanied, option to submit written response, and employee acknowledgement sign-off\u003c\/p\u003e\n\u003cp\u003e3. Verbal Warning Confirmation Letter — written confirmation of a verbal warning with improvement required, timeframe, review date, six-month expiry, and right of appeal\u003c\/p\u003e\n\u003cp\u003e4. First Written Warning — formal first written warning with allegation details, finding and reasons, improvement required, 12-month warning period, monitoring commitment, and right of appeal\u003c\/p\u003e\n\u003cp\u003e5. Final Written Warning — formal final warning with prior disciplinary history section, clear statement that continued employment is at serious risk, improvement required, and right of appeal\u003c\/p\u003e\n\u003cp\u003e6. Show Cause Letter — critical pre-dismissal letter giving the employee a final opportunity to respond before a termination decision is made — essential for procedural fairness\u003c\/p\u003e\n\u003cp\u003e7. Dismissal with Notice Letter — formal termination letter with reasons for dismissal, notice period, final pay calculation table, return of property, separation certificate, and right of appeal\u003c\/p\u003e\n\u003cp\u003e8. Summary Dismissal Letter — immediate termination for serious misconduct, with reasons, final pay (excluding notice), and right of appeal\u003c\/p\u003e\n\u003cp\u003e9. Appeal Outcome Letter — formal outcome of the employee's appeal — upholding, varying, or overturning the original decision\u003c\/p\u003e\n\u003cp\u003eEach template includes:\u003cbr\u003e• Step-by-step instructions for use\u003cbr\u003e• All [SQUARE BRACKET] placeholders clearly marked for customisation\u003cbr\u003e• Acknowledgement sign-off section for the employee's personnel file\u003cbr\u003e• Legal references to the relevant Fair Work Act provisions\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53694021435756,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/category_patient.png?v=1777545573"},{"product_id":"hr-recruitment-onboarding-kit","title":"Dental Practice Recruitment \u0026 Onboarding Kit 2026","description":"\u003cp\u003eA complete, professional hiring and onboarding system for Australian dental practices — covering every step from writing a job advertisement to the new starter's first day and beyond. Version 3.0, updated April 2026.\u003c\/p\u003e\n\u003cp\u003eHiring the wrong person costs an Australian dental practice an average of $15,000–$30,000 in lost productivity, recruitment costs, and the time to start again. This kit gives you a structured, consistent process to hire the right person — and onboard them so well that they stay.\u003c\/p\u003e\n\u003cp\u003e⚠ This kit contains template documents only. They do not constitute legal advice. Before use, have the employment contract reviewed by a qualified employment lawyer to ensure it is appropriate for your specific circumstances, applicable Modern Award, and state or territory jurisdiction.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 28 pages — 12 complete documents\u003cbr\u003e✔ Version 3.0 — updated April 2026\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e1. Recruitment Policy \u0026amp; 9-Step Process\u003cbr\u003eA clear, compliant recruitment policy and step-by-step process guide — from identifying the need through to issuing the offer and completing induction.\u003c\/p\u003e\n\u003cp\u003e2. How to Create a Job Advertisement\u003cbr\u003eA practical guide to writing compelling job ads that attract the right candidates — with a sample Practice Manager advertisement ready to customise.\u003c\/p\u003e\n\u003cp\u003e3. Hiring an Assistant Dentist Guide\u003cbr\u003eA comprehensive guide to recruiting a dentist — including what to look for, 20+ structured interview questions covering clinical philosophy, patient care, teamwork, and long-term commitment, and a telephone screening guide.\u003c\/p\u003e\n\u003cp\u003e4. 5 Job Descriptions\u003cbr\u003eReady-to-use job descriptions for every role in the practice — Dental Receptionist\/FOC, Dental Assistant, Dental Hygienist\/OHT, Sterilisation \u0026amp; Infection Control Assistant, and Practice Manager.\u003c\/p\u003e\n\u003cp\u003e5. Interview Record Form \u0026amp; Question Bank\u003cbr\u003eA structured interview scoring form (rated out of 10 across key competencies) and a comprehensive question bank covering current role, work history, motivations, strengths, weaknesses, and team fit.\u003c\/p\u003e\n\u003cp\u003e6. Interview Selection \u0026amp; Unsuccessful Applicant Letters\u003cbr\u003eProfessional template letters for inviting candidates to interview and notifying unsuccessful applicants — ready to personalise and send.\u003c\/p\u003e\n\u003cp\u003e7. Employment Application Form\u003cbr\u003eA complete application form capturing qualifications, AHPRA registration, employment history, and references — with a signed declaration.\u003c\/p\u003e\n\u003cp\u003e8. Reference Request Form\u003cbr\u003eA structured telephone reference check form with 14 questions covering performance, strengths, weaknesses, management style, integrity, and re-employment status.\u003c\/p\u003e\n\u003cp\u003e9. Permanent Employment Contract\u003cbr\u003eA comprehensive permanent employment contract template covering all NES entitlements — probation, remuneration, leave, superannuation, termination, redundancy, confidentiality, and dispute resolution. Aligned with the Health Professionals and Support Services Award 2020.\u003c\/p\u003e\n\u003cp\u003e10. Staff Induction Checklist (27 items)\u003cbr\u003eA complete first-day induction checklist — covering welcome, practice tour, HR Manual, Fair Work Information Statement, contract signing, tax and super forms, system access, infection control, WHS, Right to Disconnect, privacy, and probation process. Includes a 2-week and 4-week check-in reminder.\u003c\/p\u003e\n\u003cp\u003e11. New Starter Documents \u0026amp; Forms Checklist\u003cbr\u003eA sign-off checklist ensuring every required document is issued, sighted, and signed on day one — with dual signature for Practice Manager and employee.\u003c\/p\u003e\n\u003cp\u003e12. Successfully Completed Probation Letter\u003cbr\u003eA warm, professional template letter confirming successful completion of probation and transition to permanent employment.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695203803500,"sku":null,"price":99.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_huddle.png?v=1777698012"},{"product_id":"hr-compliance-update-pack-the-6-new-policies-every-australian-dental-practice-needs-now","title":"HR Compliance Update Pack 2026","description":"\u003cp\u003eAlready have an HR Manual or Staff Handbook? Just get the new bits.\u003c\/p\u003e\n\u003cp\u003eSix ready-to-use policies covering every significant Australian employment law change in 2025 and 2026 — written specifically for dental practices and ready to add to your existing HR documentation. Version 3.0, April 2026.\u003c\/p\u003e\n\u003cp\u003eIf your HR Manual or Staff Handbook was written before August 2025, it is already out of date. The Right to Disconnect, Casual Conversion for small business, Payday Super, Baby Priya's Law, and the 26-week Paid Parental Leave changes are all now in force or taking effect on 1 July 2026. This pack is the fastest way to get compliant — without buying a whole new manual.\u003c\/p\u003e\n\u003cp\u003e⚠ This pack contains template documents only. They do not constitute legal advice. Before use, have them reviewed by a qualified employment lawyer or HR professional.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 8 pages — 6 complete policies and a summary reference sheet\u003cbr\u003e✔ Version 3.0 — updated April 2026\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e1. Right to Disconnect Policy\u003cbr\u003eEffective 26 August 2025 — now applies to ALL businesses including small businesses with fewer than 15 employees. Employees have the legal right to refuse to monitor or respond to out-of-hours contact unless the refusal is unreasonable. Includes guidance on what constitutes an unreasonable refusal, Practice Manager expectations, and genuine emergency exceptions.\u003c\/p\u003e\n\u003cp\u003e2. Casual Conversion Policy\u003cbr\u003eEffective 26 August 2025 — casuals in small businesses can now request conversion to permanent employment after 6–12 months of regular hours. Includes the 21-day written response requirement, reasonable business grounds for refusal, and casual loading explanation.\u003c\/p\u003e\n\u003cp\u003e3. Payday Super Policy \u0026amp; Checklist\u003cbr\u003eEffective 1 July 2026 — superannuation must now be paid with every pay run and reach the employee's fund within 7 business days. Includes a 6-item Payday Super implementation checklist covering payroll software, cashflow review, Stapled Super Fund requirements, and ATO notification.\u003c\/p\u003e\n\u003cp\u003e4. Baby Priya's Law — Parental Leave Protections\u003cbr\u003eEffective 7 November 2025 — paid parental leave cannot be withdrawn if a child is stillborn or dies shortly after birth. Includes the updated 26-week PPL entitlement (from 1 July 2026), the 4-week per-parent use-it-or-lose-it requirement, and super on PPL by the ATO.\u003c\/p\u003e\n\u003cp\u003e5. Updated Leave Policy\u003cbr\u003eFully updated leave table covering all 2026 changes — Annual Leave, Personal\/Carer's Leave, Compassionate Leave, Family \u0026amp; Domestic Violence Leave (10 days paid for all employees including casuals), Parental Leave (26 weeks), Long Service Leave, Jury Duty, and Public Holidays (updated to King's Birthday).\u003c\/p\u003e\n\u003cp\u003e6. 'What's New in 2026' Summary Reference Sheet\u003cbr\u003eA clear one-page summary table of every 2025–2026 employment law change with effective dates and the practical impact for your practice — ideal for Practice Manager reference and team communication.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695204524396,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_checklist.png?v=1777545573"},{"product_id":"pl-monthly-team-meeting-pack-1","title":"Monthly Team Meeting Pack 2026","description":"\u003cp\u003eA complete structured meeting pack for the monthly full-practice team meeting — 8 pages covering wins and recognition, patient experience, practice performance, training, systems improvements, upcoming events, and a full action register. Built specifically for Australian dental practices and designed to complement the separate PM and Practice Owner business meeting.\u003c\/p\u003e\n\u003cp\u003eThis meeting is for the FULL team — clinical and non-clinical. It is not a business performance review. It is about team, culture, training, recognition, communication, and improvement ideas. Run it well and it becomes one of the most powerful culture-building tools you have as a Practice Manager.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 8 pages — 8 agenda sections plus action register and meeting close\u003cbr\u003e✔ Structured for a 50-minute meeting with time allocations per section\u003cbr\u003e✔ Includes standing items for wins, patient experience, and KPI sharing\u003cbr\u003e✔ Designed to complement the Resolve Monthly Business Meeting Pack (PM + Owner)\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eMeeting Header\u003cbr\u003ePractice name, date, time, location, chair, minutes taker, team present, apologies, and next meeting date.\u003c\/p\u003e\n\u003cp\u003eWelcome and Opening (2 minutes)\u003cbr\u003eOpening comments and confirmation of previous minutes.\u003c\/p\u003e\n\u003cp\u003eSection 1 — Actions from Previous Meeting (5 minutes)\u003cbr\u003eItem-by-item review of previous meeting actions with four-way status tracking: Done \/ In Progress \/ Overdue \/ Closed.\u003c\/p\u003e\n\u003cp\u003eSection 2 — Wins, Recognition and Good News — Standing Item (5 minutes)\u003cbr\u003eFour structured discussion prompts covering patient compliments, team recognition, practice wins, and personal milestones. Includes a prompt to read out 5-star Google reviews received during the month.\u003c\/p\u003e\n\u003cp\u003eSection 3 — Patient Experience and Feedback — Standing Item (10 minutes)\u003cbr\u003eSix structured discussion prompts covering patient complaints, incident book entries, systemic process issues, and training needs. Separate fields for complaints\/incidents discussed and process improvements or training identified.\u003c\/p\u003e\n\u003cp\u003eSection 4 — Practice Performance Update — Standing Item (10 minutes)\u003cbr\u003eFive structured discussion prompts for sharing selected KPI results with the full team. Team KPI table covering new patients, recall pre-booking rate, FTA\/cancellation rate, Google review rating, and new Google reviews — with this month's result, target, and a team feedback\/ideas column. Includes Resolve's guidance on sharing KPI data in a positive, forward-looking way.\u003c\/p\u003e\n\u003cp\u003eSection 5 — Training and Development (5 minutes)\u003cbr\u003eFour structured discussion prompts covering mandatory training, recent course completions, new procedures or system updates, and the next scheduled training session.\u003c\/p\u003e\n\u003cp\u003eSection 6 — Systems, Operations and Improvements (10 minutes)\u003cbr\u003eFive structured discussion prompts for raising operational issues, process improvement ideas, new systems or workflow changes, and scheduling or rostering matters.\u003c\/p\u003e\n\u003cp\u003eSection 7 — Upcoming Events and Planning (5 minutes)\u003cbr\u003eFour structured discussion prompts covering public holidays, marketing campaigns, staff leave, and VIP patients or complex cases.\u003c\/p\u003e\n\u003cp\u003eSection 8 — Any Other Business (5 minutes)\u003cbr\u003eOpen AOB section for team-raised items.\u003c\/p\u003e\n\u003cp\u003eTeam Meeting Action Register\u003cbr\u003eFull-page action register with task detail, owner, due date, and done tick — reviewed at the start of every subsequent meeting.\u003c\/p\u003e\n\u003cp\u003eMeeting Close\u003cbr\u003eMeeting close time, date of next meeting, key theme\/focus for next month, and PM follow-up items. Includes a reminder to distribute minutes to all team members — including those absent — within 48 hours.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695213928812,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_team_meeting.png?v=1777698012"},{"product_id":"pl-daily-morning-huddle-template","title":"Daily Morning Huddle Template 2026","description":"\u003cp\u003eA structured daily morning huddle template for Australian dental practices — 5 pages built around the Resolve Dental Consultancy 4P Framework: People, Patients, Production, and Priorities. Run in 10–15 minutes each morning, this is the single most effective daily habit a dental practice team can build.\u003c\/p\u003e\n\u003cp\u003eTen minutes every morning, consistently executed, will prevent 80% of the surprises that derail a practice day. The daily huddle is the heartbeat of a well-run practice.\u003c\/p\u003e\n\u003cp\u003ePrint one per day or use digitally — the goal is to run the huddle from this sheet and record any important items in writing.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 5 pages — 4P framework with structured prompts, patient flag table, production tracking, and action register\u003cbr\u003e✔ Designed for a 10–15 minute standing team huddle\u003cbr\u003e✔ Suitable for print (one per day) or digital use\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eThe Resolve 4P Daily Huddle Framework:\u003c\/p\u003e\n\u003cp\u003eStage 1 — PEOPLE (2 minutes)\u003cbr\u003eWho is in today? Team present, absences and leave, late arrivals and early departures, and any notes about a team member (training, first day, concerns, patient with anxiety).\u003c\/p\u003e\n\u003cp\u003eStage 2 — PATIENTS (4 minutes)\u003cbr\u003eReview the schedule before the huddle and flag any patient needing special attention. Patient flag table with time, patient initials, dentist\/hygienist, and special notes — covering AM and PM sessions. Prompts for nervous patients, complex procedures, VIPs, new patients, and patients with outstanding payments.\u003c\/p\u003e\n\u003cp\u003eStage 3 — PRODUCTION (4 minutes)\u003cbr\u003eToday's production target, today's booked production, variance (booked vs target), week-to-date tracking, month-to-date tracking, unbooked chair time to fill, outstanding recall appointments to confirm, and high-value treatment scheduled today (crowns, implants, aligners).\u003c\/p\u003e\n\u003cp\u003eStage 4 — PRIORITIES (2–3 minutes)\u003cbr\u003eONE thing the team will focus on today — pre-booking every patient, asking for Google reviews, following up incomplete treatment, or any other single focus. Carryover items from yesterday and any other quick announcements.\u003c\/p\u003e\n\u003cp\u003eHuddle Actions Register\u003cbr\u003eImmediate actions arising from the huddle — task detail, owner, due date, and done tick.\u003c\/p\u003e\n\u003cp\u003eIncludes Resolve's guidance: keep the huddle to 15 minutes maximum, stand up to keep energy up, and take any issue needing more discussion offline rather than letting it derail the meeting.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695215305068,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_huddle.png?v=1777698012"},{"product_id":"pl-practice-meeting-action-register","title":"Practice Meeting Action Register 2026","description":"\u003cp\u003eA complete meeting accountability and planning spreadsheet for Australian dental practices — 3 linked tabs covering a master action register for all meetings, an annual meeting planner, and a meeting effectiveness tracker. Built in Microsoft Excel with colour-coded status tracking and pre-loaded example actions.\u003c\/p\u003e\n\u003cp\u003eMost dental practices run meetings that generate good conversations but poor follow-through. Actions get agreed, then forgotten. This tool closes that gap — giving every action a reference number, an owner, a due date, and a status that is reviewed at the start of every subsequent meeting.\u003c\/p\u003e\n\u003cp\u003e✔ Microsoft Excel format — fully editable, no macros required\u003cbr\u003e✔ 3 tabs — master action register, annual meeting planner, and meeting effectiveness tracker\u003cbr\u003e✔ Pre-loaded with 5 example actions across Business Meeting and Team Meeting types\u003cbr\u003e✔ Colour-coded status system: DONE \/ IN PROGRESS \/ OPEN \/ OVERDUE\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eTab 1 — Master Action Register\u003cbr\u003eA single register for every action agreed across every meeting in the practice — daily huddle, team meeting, business meeting, 1:1s, and quarterly reviews. Columns for: reference number (M-001, M-002…), meeting date, meeting type, action item, detail and context, owner, due date, status, completed date, and notes.\u003c\/p\u003e\n\u003cp\u003eStatus colour key: DONE (completed — date entered), IN PROGRESS (underway — notes updated), OPEN (not yet started — within due date), OVERDUE (past due date — follow up required immediately). Use the filter on the Status column to see all OPEN and OVERDUE actions at a glance.\u003c\/p\u003e\n\u003cp\u003ePre-loaded with 5 realistic example actions to show how the register works in practice — covering recall script review, equipment replacement, Google Business Profile update, review request implementation, and consumables cost reduction.\u003c\/p\u003e\n\u003cp\u003eTab 2 — Annual Meeting Planner\u003cbr\u003ePlan all meetings for the year in advance — schedule dates and protect the time. Covers 7 meeting types across all 12 months: Daily Huddle (daily), Weekly Clinical Meeting (weekly), Monthly Team Meeting, Monthly Business Meeting (PM + Owner), 1:1 Check-Ins (monthly per team member), Quarterly Review, and Annual Planning Day.\u003c\/p\u003e\n\u003cp\u003eTab 3 — Meeting Effectiveness Tracker\u003cbr\u003eRate every meeting after it ends to continuously improve meeting quality. Columns for: meeting date, meeting type, chair, number of attendees, started on time, finished on time, actions agreed, actions completed since last meeting, % actions completed, agenda prepared, minutes distributed within 48 hours, overall rating (1–5), and what to improve next time.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695216058732,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_financials.png?v=1777776478"},{"product_id":"clinical-da-training-skills-competency-chart","title":"Dental Assistant Training \u0026 Skills Competency Chart 2026","description":"\u003cp\u003eA complete training and skills competency assessment chart for Australian Dental Assistants — 234 rows across 9 sections, covering every core DA skill from professional standards and infection control through to radiography, chairside assisting, patient communication, and professional development. Built in Microsoft Excel with a structured scoring system and formal sign-off. Compliant with AS\/NZS 5369:2023, AHPRA scope of practice guidelines, and Dental Board of Australia standards.\u003c\/p\u003e\n\u003cp\u003eWhether you are onboarding a new DA, assessing an experienced team member, or identifying training gaps in your clinical team, this chart gives you a structured, documented, and defensible competency record for every Dental Assistant in your practice.\u003c\/p\u003e\n\u003cp\u003e✔ Microsoft Excel format — fully editable\u003cbr\u003e✔ 234 rows — 9 sections covering every core DA competency\u003cbr\u003e✔ Structured scoring system: 1–3 (Needs Training), 4–6 (Developing), 7–10 (Competent)\u003cbr\u003e✔ Compliant with AS\/NZS 5369:2023, AHPRA scope of practice, and Dental Board of Australia standards\u003cbr\u003e✔ Includes formal assessor and employee sign-off and overall assessment comment\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included — 9 Competency Sections:\u003c\/p\u003e\n\u003cp\u003eSection 1 — Professional Standards and Compliance\u003cbr\u003ePresentation and uniform standards, AHPRA registration currency, scope of practice understanding, mandatory reporting obligations, WHS rights and obligations, and Privacy Act and patient confidentiality.\u003c\/p\u003e\n\u003cp\u003eSection 2 — Infection Control and Sterilisation (AS\/NZS 5369:2023)\u003cbr\u003eCore infection control knowledge (clean\/dirty zone separation, PPE donning and doffing, hand hygiene, barrier film, surface decontamination, TGA-registered disinfectants, event-based sterility). Sterilisation and reprocessing (instrument transport, pre-cleaning, ultrasonic cleaner, washer-disinfector, inspection, bagging, autoclave operation, cycle printout recording, biological indicator monitoring, sterile storage). Sharps management (single-handed resheathing, sharps container use and monitoring, sharps injury procedure). Waterline management (start-of-day flushing, between-patient flushing, suction line cleaning).\u003c\/p\u003e\n\u003cp\u003eSection 3 — Chairside Dental Assisting Skills\u003cbr\u003eFour-handed dentistry principles, instrument identification and tray setup, suction technique, retraction, moisture control, and patient positioning. Procedure-specific assisting across: composite restorations, crown and bridge, endodontics, extractions and oral surgery, implant dentistry, teeth whitening, fissure sealants, orthodontics, clear aligner therapy, paediatric dentistry, and denture procedures. Rubber dam placement. Retraction cord and impression materials (alginate, PVS\/VPES, ZOE, IRM, Cavit). Material knowledge and mixing (composite resins, GIC, calcium hydroxide, resin cements, Ledermix, AH Plus, GIC cement). Curing light use and safety.\u003c\/p\u003e\n\u003cp\u003eSection 4 — Radiography (Radiation Safety Authority Compliance)\u003cbr\u003eRadiation safety principles (ALARA), radiation safety licence currency, lead apron use and integrity, intraoral X-ray technique (periapical, bitewing, occlusal), digital sensor and phosphor plate handling, OPG positioning, radiation dose minimisation, and X-ray record keeping.\u003c\/p\u003e\n\u003cp\u003eSection 5 — Post-Operative Patient Instructions\u003cbr\u003eVerbal and written post-op instruction delivery for extractions, fillings, crowns, root canals, implants, and whitening. Patient anxiety management and TLC follow-up call procedure.\u003c\/p\u003e\n\u003cp\u003eSection 6 — Surgery Management and Clinical Organisation\u003cbr\u003eSurgery setup and breakdown, stock management and ordering, equipment maintenance checks, dental unit waterline management, lab job tracking and dispatch, and end-of-day surgery close-down.\u003c\/p\u003e\n\u003cp\u003eSection 7 — Patient Communication and Care\u003cbr\u003eGreeting and seating patients, explaining procedures in plain language, managing anxious patients, recognising and escalating medical emergencies, and patient dignity and privacy.\u003c\/p\u003e\n\u003cp\u003eSection 8 — Administrative Skills (Crossover with Front Desk)\u003cbr\u003eAppointment book management, item of service coding basics, HICAPS processing, receipt issuing, Medicare CDBS claims, DVA dental payment processes, and discount authorisation.\u003c\/p\u003e\n\u003cp\u003eSection 9 — Professional Development and Teamwork\u003cbr\u003eActive participation in team meetings, feedback acceptance, knowledge sharing, self-identification of learning gaps, mandatory CPD completion (infection control annually), Resolve training program attendance, positive culture contribution, and appropriate escalation of concerns.\u003c\/p\u003e\n\u003cp\u003eAssessment Sign-Off\u003cbr\u003eAssessor name and signature, employee signature, date, and overall assessment comment (areas of strength and areas requiring focus).\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695225692524,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_dental_2.png?v=1777692442"},{"product_id":"hr-dental-practice-hr-policy-pack","title":"Dental Practice HR Policy Pack 2026","description":"\u003cp\u003eA complete set of 25+ ready-to-use HR policies for Australian dental practices — 39 pages covering every key area of workplace management, fully updated for all 2026 legislative changes including Right to Disconnect (now extended to small businesses), Payday Super, Casual Conversion, updated Parental Leave, and Baby Priya's Law. Version 3.0, April 2026. Simply replace [Your Practice Name] throughout and the pack is ready to implement.\u003c\/p\u003e\n\u003cp\u003eEvery dental practice needs documented HR policies — for compliance, for consistency, and for protection when things go wrong. This pack gives you all 25+ policies in one document, written specifically for the dental practice environment, with every 2026 legislative update already incorporated.\u003c\/p\u003e\n\u003cp\u003eFor general guidance only — seek qualified HR or legal advice for your specific circumstances before implementation.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format — replace [Your Practice Name] throughout\u003cbr\u003e✔ 39 pages — 25+ complete policies\u003cbr\u003e✔ 4 brand new 2026 policies included\u003cbr\u003e✔ Covers Right to Disconnect, Payday Super, Casual Conversion, Baby Priya's Law, and updated Parental Leave\u003cbr\u003e✔ Includes a Privacy Checklist (13 items) and Payday Super Checklist\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included — 25+ Policies:\u003c\/p\u003e\n\u003cp\u003eAbandonment of Employment Policy — 3-day absence rule, contact procedure, and induction reinforcement.\u003c\/p\u003e\n\u003cp\u003eAggression and Violence at Work Policy — definitions, practice commitments, and incident reporting procedure.\u003c\/p\u003e\n\u003cp\u003eBullying and Harassment Policy — definitions, what is NOT bullying (reasonable management actions), and formal\/informal complaint pathways.\u003c\/p\u003e\n\u003cp\u003eParental Leave Protections — Baby Priya's Law — 2026 update: Fair Work Amendment (Baby Priya's) Act 2025, effective 7 November 2025. Employers cannot withdraw paid parental leave following stillbirth or infant death.\u003c\/p\u003e\n\u003cp\u003eCasual Employment and Conversion Policy — 2026 update: small business casual conversion rights from 26 August 2025. 25% casual loading, 21-day response requirement, Casual Employment Information Statement (CEIS) requirement.\u003c\/p\u003e\n\u003cp\u003eConfidentiality Policy — scope of confidential information, employee obligations, and post-employment obligations.\u003c\/p\u003e\n\u003cp\u003eConflict of Interest Policy — examples, disclosure obligations, and disciplinary consequences.\u003c\/p\u003e\n\u003cp\u003eData Protection Policy — Privacy Act 1988 compliance, patient record access rights, 7-year retention requirement, and breach consequences.\u003c\/p\u003e\n\u003cp\u003eDisciplinary and Grievance Policy — conduct categories, gross misconduct (summary dismissal), 4-step disciplinary procedure, 3-stage grievance procedure, and appeal rights.\u003c\/p\u003e\n\u003cp\u003eDress Code Policy — uniform requirements, personal presentation standards for clinical and non-clinical staff.\u003c\/p\u003e\n\u003cp\u003eEmail, Internet and Technology Usage Policy — acceptable and unacceptable use, software licensing, backup requirements, and individual password requirements.\u003c\/p\u003e\n\u003cp\u003eEqual Opportunities Policy — non-discrimination commitment across all protected attributes.\u003c\/p\u003e\n\u003cp\u003eFitness for Work Policy — employee responsibilities, dental-specific impairment considerations.\u003c\/p\u003e\n\u003cp\u003eFlexible Working Arrangements Policy — Fair Work Act 2009 rights, 12-month service threshold, 21-day response requirement.\u003c\/p\u003e\n\u003cp\u003eLeave and Public Holiday Policy — 2026 update: Government PPL increases to 26 weeks from 1 July 2026 (4 weeks per parent reserved), Payday Super takes effect. Full leave entitlement table: Annual Leave, Personal\/Carers Leave, Compassionate Leave, Family \u0026amp; Domestic Violence Leave, Parental Leave, Long Service Leave, Jury Duty, and Public Holidays.\u003c\/p\u003e\n\u003cp\u003eRight to Disconnect Policy — 2026 update: extended to small businesses (fewer than 15 employees) from 26 August 2025. Employee rights, reasonableness test, and genuine emergency exceptions.\u003c\/p\u003e\n\u003cp\u003eMobile Phone in the Workplace Policy — storage requirements, break-time use, Practice Manager exemption.\u003c\/p\u003e\n\u003cp\u003ePractice Computer Policy — software licensing, backup procedures, individual passwords, internet and email usage rules.\u003c\/p\u003e\n\u003cp\u003ePractice Privacy Policy — Privacy Act 1988 and Australian Privacy Principles (APPs) compliance, what is collected, record retention, privacy complaints procedure, and a 13-item Privacy Checklist.\u003c\/p\u003e\n\u003cp\u003ePractice Code of Conduct — professional behaviour standards for all staff.\u003c\/p\u003e\n\u003cp\u003eSuperannuation Policy — Superannuation Guarantee rate, super on parental leave (ATO-paid from 1 July 2026), and Payday Super Checklist.\u003c\/p\u003e\n\u003cp\u003eTraining and Development Policy — induction training requirements and CPD requirements by role.\u003c\/p\u003e\n\u003cp\u003eTime Off in Lieu (TOIL) Policy — TOIL accrual and usage rules.\u003c\/p\u003e\n\u003cp\u003eUnderperformance Policy — performance improvement process and documentation requirements.\u003c\/p\u003e\n\u003cp\u003eVision \u0026amp; Mission Statement — practice values framework.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695236243820,"sku":null,"price":99.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_1on1.png?v=1777698012"},{"product_id":"pl-practice-meeting-management-guide","title":"Practice Meeting Management Guide 2026","description":"\u003cp\u003eA complete meeting management guide for Australian dental Practice Managers — 10 pages covering the Resolve meeting framework, preparation checklists, chairing skills, minutes and action registers, post-meeting follow-up, and building a healthy meeting culture. Written by Resolve Dental Consultancy with over 37 years of Australian dental industry experience.\u003c\/p\u003e\n\u003cp\u003eMost dental practices run meetings that produce conversation but not change. This guide gives you the philosophy, the frameworks, and the practical tools to run every type of practice meeting — from the daily huddle to the annual planning day — with consistency, confidence, and real follow-through.\u003c\/p\u003e\n\u003cp\u003eDesigned to work alongside the Resolve Daily Morning Huddle Template, Monthly Team Meeting Pack, Monthly Business Meeting Pack, and Practice Meeting Action Register.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format — adopt as your practice meeting policy\u003cbr\u003e✔ 10 pages — 6 sections covering the full meeting management lifecycle\u003cbr\u003e✔ Includes the Resolve Meeting Framework table (7 meeting types with frequency, duration, and attendees)\u003cbr\u003e✔ Pre-meeting preparation checklist, chairing guide, difficult situations guide, and post-meeting checklist\u003cbr\u003e✔ Meeting culture diagnostic — signs of healthy vs poor meeting culture with solutions\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included — 6 Sections:\u003c\/p\u003e\n\u003cp\u003eSection 1 — The Resolve Meeting Framework\u003cbr\u003eA complete hierarchy of 7 meeting types for dental practices — Daily Huddle (daily, 10–15 min, all clinical and front desk), Weekly Clinical Meeting (weekly, 20–30 min, clinical team), Monthly Team Meeting (monthly, 45–60 min, full team), Monthly Business Meeting PM + Owner (monthly, 60–90 min), Quarterly Review (quarterly, 2–3 hours), Annual Planning Day (annually, full day), and 1:1 Check-In (monthly per team member, 15–30 min). Includes Resolve's recommended starting point for practices new to structured meetings.\u003c\/p\u003e\n\u003cp\u003eSection 2 — Before the Meeting: Preparation is 80% of the Work\u003cbr\u003eA 10-item pre-meeting preparation checklist with timing and owner columns, and a guide to writing a good agenda — with a 5-element agenda template (item number, title, purpose, time allocation, owner, pre-reading).\u003c\/p\u003e\n\u003cp\u003eSection 3 — During the Meeting: Chairing with Confidence\u003cbr\u003eThe PM's role as chair — 9 chairing responsibilities with practical scripts for each. A difficult situations guide covering 5 common meeting challenges (negative team member, heated disagreement, meeting running over, off-agenda topics, absent decision-maker) with specific handling strategies.\u003c\/p\u003e\n\u003cp\u003eSection 4 — Recording the Meeting: Minutes and Action Registers\u003cbr\u003eWhat good minutes include (11-element checklist), what minutes are NOT, a 6-step minutes distribution and confirmation process with timing, and a detailed guide to the Action Register — including the rule that every action must have ONE named owner and a specific due date.\u003c\/p\u003e\n\u003cp\u003eSection 5 — After the Meeting: Follow-Up is Where the Value is Created\u003cbr\u003eA 7-item post-meeting checklist with timing and owner columns, and a 4-level guide to chasing overdue actions without damaging relationships — from gentle reminder through to performance conversation.\u003c\/p\u003e\n\u003cp\u003eSection 6 — Building a Meeting Culture in Your Practice\u003cbr\u003eSigns of a healthy meeting culture (5 indicators), a diagnostic table of 5 signs of a poor meeting culture with root causes and solutions, and Resolve's closing challenge to Practice Managers to take personal responsibility for making meetings excellent.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53698808349036,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_team_meeting.png?v=1777698012"},{"product_id":"hr-essential-hr-forms-templates-pack","title":"Essential HR Forms \u0026 Templates Pack 2026","description":"\u003cp\u003e13 professionally formatted, ready-to-use HR forms and templates for Australian dental practices — 21 pages covering everyday HR administration from leave applications and sick leave through to exit interviews, disciplinary hearings, privacy compliance, and vaccination management. Version 3.0, April 2026. Simply replace [Your Practice Name] throughout and the forms are ready to use.\u003c\/p\u003e\n\u003cp\u003eEvery dental practice needs a consistent set of HR forms — for compliance, for documentation, and for protection when things go wrong. This pack gives you all 13 essential forms in one document, professionally formatted and ready to implement.\u003c\/p\u003e\n\u003cp\u003eFor general guidance only — seek qualified HR or legal advice for your specific circumstances before implementation.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format — replace [Your Practice Name] throughout\u003cbr\u003e✔ 21 pages — 13 complete forms and templates\u003cbr\u003e✔ Updated for 2026 — includes Family \u0026amp; Domestic Violence Leave option and Right to Disconnect\u003cbr\u003e✔ Covers leave, sick leave, disciplinary, grievance, exit, privacy, and vaccination management\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included — 13 Forms \u0026amp; Templates:\u003c\/p\u003e\n\u003cp\u003e1. Leave Application Form — all leave types with tick boxes including Family \u0026amp; Domestic Violence Leave (2026), employee acknowledgements (staffing levels, approval not automatic, no travel booked until approved), and manager sign-off.\u003c\/p\u003e\n\u003cp\u003e2. Self-Certified Sick Leave Form — per-absence form covering description of sickness, dates, workplace accident question, and 3-day medical certificate reminder. Employee and PM sign-off.\u003c\/p\u003e\n\u003cp\u003e3. Employee Medical History Form — confidential pre-employment medical history covering conditions, immunisation status (Hepatitis B, Diphtheria, Polio, Rubella, Tetanus, TB, Whooping Cough), allergies, long-term conditions, medications, and disability.\u003c\/p\u003e\n\u003cp\u003e4. Employee Bank Account Form — payroll direct debit authorisation for up to two accounts with BSB, account number, and split percentage or fixed amount.\u003c\/p\u003e\n\u003cp\u003e5. Exit Interview Form — 9 structured exit interview questions covering enjoyment, workload, training, team culture, fairness, reasons for leaving, and improvement suggestions. Includes outstanding pay and entitlements confirmation.\u003c\/p\u003e\n\u003cp\u003e6. Invitation to Disciplinary Hearing — formal hearing invitation with allegations detail, date, time, venue, and right-to-be-accompanied notice.\u003c\/p\u003e\n\u003cp\u003e7. Disciplinary Action \/ Warning Form — formal warning record covering level of action (Verbal Warning, Written Warning, Final Written Warning, Dismissal), improvement required, review date, and 5-day appeal right notice.\u003c\/p\u003e\n\u003cp\u003e8. Grievance Hearing Form (Stage 2) — formal Stage 2 grievance submission form with grievance details and companion name.\u003c\/p\u003e\n\u003cp\u003e9. Staff Satisfaction Survey — anonymous survey with open-ended questions covering enjoyment, workload, Right to Disconnect, and improvement suggestions.\u003c\/p\u003e\n\u003cp\u003e10. Practice Privacy Compliance Checklist — 10-item annual privacy compliance checklist aligned to the Privacy Act 1988 and Australian Privacy Principles (APPs), with action, due date, and done columns.\u003c\/p\u003e\n\u003cp\u003e11. Variation to Agreed Work Hours — formal hours variation record covering initial, temporary, and permanent variations with a day-by-day hours table including dentist column.\u003c\/p\u003e\n\u003cp\u003e12. Employee Influenza Vaccination Refusal Letter — formal refusal letter with liability waiver and surgical restriction acknowledgement. Two-copy format (file + employee).\u003c\/p\u003e\n\u003cp\u003e13. Vaccination Status Request — template letter to employee's GP requesting Hepatitis B vaccination response confirmation and immune status.\u003c\/p\u003e\n\u003cp\u003eBonus Templates: Organisational Chart template (customisable practice structure), Vision \u0026amp; Mission Statement template, and Voluntary Observation Agreement.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53698824733036,"sku":null,"price":99.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_photo_documents_aaa27340-29a9-43ae-8542-eaddbff5cd0b.png?v=1777692442"},{"product_id":"complete-hr-employment-bundle-2026-4-product-hr-system-for-australian-dental-practices-save-197","title":"Complete HR \u0026 Employment Bundle 2026 - Save $197","description":"\u003cp\u003eEverything your Australian dental practice needs to manage your people compliantly and professionally — four comprehensive HR resources in one bundle, fully updated for every significant 2025–2026 employment law change including Right to Disconnect, Payday Super, Baby Priya's Law, and updated casual conversion rights.\u003c\/p\u003e\n\u003cp\u003ePurchased individually these four products total $596. Buy the bundle and save $197.\u003c\/p\u003e\n\u003cp\u003eFrom the moment you advertise a role through to onboarding, day-to-day management, and policy compliance, this bundle gives your Practice Manager and practice owner a complete, practice-ready HR system — without the cost of engaging an HR consultant to build it from scratch.\u003c\/p\u003e\n\u003cp\u003e✔ 4 fully editable Microsoft Word resources\u003cbr\u003e✔ Updated for all 2025–2026 employment law changes\u003cbr\u003e✔ Fair Work Act 2009 compliant\u003cbr\u003e✔ Instant digital download — all 4 documents delivered together\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003e⚠ These documents are templates only and do not constitute legal advice. Have them reviewed by a qualified employment lawyer before implementation to ensure they are appropriate for your specific circumstances, applicable Modern Award, and state or territory jurisdiction.\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e1. HR Manual 2026\u003cbr\u003eA comprehensive HR management manual written specifically for Australian dental practices — covering every aspect of people management from recruitment and onboarding through to performance management, disciplinary processes, and offboarding. The complete HR reference guide for your Practice Manager and practice owner.\u003cbr\u003eIndividual price: $149\u003c\/p\u003e\n\u003cp\u003e2. HR Policy Pack 2026\u003cbr\u003e25+ ready-to-use HR policies for Australian dental practices — fully updated for Right to Disconnect (now extended to small businesses), Payday Super, Casual Conversion, updated Parental Leave, and Baby Priya's Law. Simply replace [Your Practice Name] throughout and the pack is ready to implement.\u003cbr\u003eIndividual price: $99\u003c\/p\u003e\n\u003cp\u003e3. Recruitment \u0026amp; Onboarding Kit 2026\u003cbr\u003eA complete recruitment and onboarding system — covering position descriptions, job advertisement templates, interview guides, reference check frameworks, offer letter templates, and a comprehensive new employee onboarding checklist. Everything you need to attract, select, and onboard the right people for your practice.\u003cbr\u003eIndividual price: $199\u003c\/p\u003e\n\u003cp\u003e4. Staff Handbook 2026\u003cbr\u003eA professionally written staff handbook for Australian dental practices — covering your practice values, team expectations, workplace conduct, leave entitlements, HR policies, and everything a new team member needs to know from day one. Fully editable and ready to brand with your practice name and logo.\u003cbr\u003eIndividual price: $149\u003c\/p\u003e\n\u003cp\u003eTotal if purchased individually: $596\u003cbr\u003eBundle price: $399 — save $197 (33% off)\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53703234355564,"sku":null,"price":399.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_1on1.png?v=1777698012"},{"product_id":"disciplinary-performance-management-bundle-2026","title":"Disciplinary \u0026 Performance Management Bundle 2026 - Save $56","description":"\u003cp\u003eEverything your Australian dental practice needs to manage underperformance and misconduct professionally, consistently, and in compliance with the Fair Work Act 2009 — four comprehensive resources in one bundle.\u003c\/p\u003e\n\u003cp\u003ePurchased individually these four products total $276. Buy the bundle and save $56.\u003c\/p\u003e\n\u003cp\u003ePerformance and disciplinary issues are among the most stressful and legally risky situations a Practice Manager or practice owner faces. Having the right documentation — prepared before you need it — is the difference between a managed process and an unfair dismissal claim. This bundle gives you the complete system.\u003c\/p\u003e\n\u003cp\u003e✔ 4 fully editable Microsoft Word resources\u003cbr\u003e✔ Fair Work Act 2009 compliant\u003cbr\u003e✔ Updated for 2026\u003cbr\u003e✔ Instant digital download — all 4 documents delivered together\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003e⚠ These documents are templates only and do not constitute legal advice. For complex disciplinary matters or potential terminations, always seek advice from a qualified employment lawyer or HR specialist before proceeding.\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e1. Disciplinary Policy 2026\u003cbr\u003eA comprehensive disciplinary policy for Australian dental practices — covering the principles of procedural fairness, the difference between performance management and misconduct, the progressive disciplinary process, summary dismissal provisions, and documentation requirements. Aligned with the Fair Work Act 2009 and the Small Business Fair Dismissal Code.\u003cbr\u003eIndividual price: $69\u003c\/p\u003e\n\u003cp\u003e2. Disciplinary Letter Templates 2026\u003cbr\u003eA complete set of ready-to-use disciplinary letter templates — covering every stage of the disciplinary process from first written warning through to final written warning and termination. Each template is professionally written, legally aware, and ready to customise with your practice and employee details.\u003cbr\u003eIndividual price: $49\u003c\/p\u003e\n\u003cp\u003e3. Staff Performance Management Pack 2026\u003cbr\u003eA complete annual performance management system for every role in your practice — covering performance reviews for all clinical and support roles, probationary reviews, goal setting, personal development planning, 360-degree feedback, reward and recognition, staff satisfaction surveys, and salary reviews. 10 documents covering the full performance cycle.\u003cbr\u003eIndividual price: $99\u003c\/p\u003e\n\u003cp\u003e4. Performance Improvement Plan 2026\u003cbr\u003eA structured, Fair Work-compliant Performance Improvement Plan template — covering performance concerns, specific improvement targets, support to be provided, review timeline, and formal sign-off. Includes guidance notes for Practice Managers on how to run a PIP conversation and document the process correctly.\u003cbr\u003eIndividual price: $59\u003c\/p\u003e\n\u003cp\u003eTotal if purchased individually: $276\u003cbr\u003eBundle price: $220 — save $56 (20% off)\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53703235010924,"sku":null,"price":220.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_strategy.png?v=1777776478"},{"product_id":"casual-employment-bundle-2026-complete-toolkit-for-australian-dental-practices-save-37","title":"Casual Employment Bundle 2026 — Save $37","description":"\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eEverything your Australian dental practice needs to engage, manage, and support casual employees — legally and confidently. Three ready-to-use resources built specifically for dental practices, fully updated for 2026 Fair Work Act changes including the Right to Disconnect, Casual Conversion for small businesses, and Payday Super.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003ePurchased individually these three products total $197. Buy the bundle and save $37.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eWhether you are taking on your first casual employee or tightening up your existing casual employment documentation, this bundle gives you a legally current, professionally written toolkit you can use immediately.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e⚠️ \u003cem\u003eAll documents are templates only and do not constitute legal advice. We recommend having your employment agreement reviewed by a qualified employment lawyer before use.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\"\u003e✔ 3 fully editable Microsoft Word resources ✔ Updated for Right to Disconnect (26 August 2025), Casual Conversion for small business (26 August 2025), Payday Super (1 July 2026), and Baby Priya's Law (7 November 2025) ✔ Aligned with the Fair Work Act 2009 and Health Professionals and Support Services Award 2020 ✔ 2026-compliant ✔ Instant digital download — all 3 documents delivered together ✔ Single-practice licence\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\"\u003e \u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53703554367852,"sku":null,"price":160.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_financials.png?v=1777776478"},{"product_id":"meeting-management-bundle-2026-complete-practice-meeting-system-for-australian-dental-practices-save-71","title":"Meeting Management Bundle 2026 - Save $50","description":"\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eMost dental practice meetings are too long, too unfocused, and too easy to cancel. This bundle gives your Practice Manager a complete, structured meeting system — covering every type of practice meeting from the 10-minute daily huddle to the monthly strategic business review — so every meeting has a purpose, runs to time, and drives action.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003ePurchased individually these five products total $165. Buy the bundle and save $50.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eWell-run meetings are one of the fastest ways to improve practice culture, accountability, and performance. Poorly run meetings are one of the fastest ways to disengage your team. This bundle gives you the templates, tools, and guidance to make every meeting count.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\"\u003e✔ 4 fully editable Microsoft Word templates + 1 Microsoft Excel workbook ✔ Covers every meeting type — daily, monthly team, monthly business, and ad hoc ✔ Built around the Resolve Dental Consultancy 4 Ps Framework (People, Patients, Production, Priorities) ✔ Includes KPI cross-references aligned with the Resolve Practice KPI system ✔ 2026-compliant — includes Right to Disconnect guidance for after-hours meeting expectations ✔ Instant digital download — all 5 documents delivered together ✔ Single-practice licence\u003c\/p\u003e\n\u003chr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\"\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003eWhat's Included:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003e1. Practice Meeting Management Guide 2026\u003c\/strong\u003e \u003cem\u003e(Word)\u003c\/em\u003e The anchor document of the bundle — a complete guide for Practice Managers on how to plan, run, and follow up every type of practice meeting. Covers the meeting hierarchy (Daily Huddle → Monthly Team Meeting → Monthly Business Meeting), how to write effective agendas, facilitation techniques, how to manage difficult participants, and how to ensure actions are followed through. Includes a 7-meeting framework mapped to the practice calendar.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eIndividual price: $49\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003e2. Monthly Business Meeting Template 2026\u003c\/strong\u003e \u003cem\u003e(Word)\u003c\/em\u003e A structured agenda and minutes template for the monthly strategic meeting between the Practice Manager and Practice Owner. Six agenda sections covering KPI performance review, financial summary, HR update, marketing, compliance, and strategic priorities — with direct cross-references to the Resolve KPI Spreadsheet, Financial Forecast, and Marketing KPI Tracker. Includes a three-party sign-off section.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cem\u003e\"The monthly business meeting between a Practice Manager and Practice Owner is the most important strategic touchpoint in any dental practice.\"\u003c\/em\u003e\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eIndividual price: $29\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003e3. Monthly Team Meeting Template 2026\u003c\/strong\u003e \u003cem\u003e(Word)\u003c\/em\u003e A structured agenda and minutes template for the full practice team meeting. Eight agenda sections covering patient experience wins, clinical updates, KPI results, HR matters, marketing, compliance, and team priorities — written specifically to share performance data in a positive, forward-looking way that engages the team without disclosing commercially sensitive financial detail. Includes action register and three-party sign-off.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eIndividual price: $29\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003e4. Daily Huddle Template 2026\u003c\/strong\u003e \u003cem\u003e(Word)\u003c\/em\u003e A 10–15 minute daily stand-up template built around the Resolve Dental Consultancy 4 Ps Framework — People, Patients, Production, and Priorities. Covers the day's schedule, patient-specific flags, production targets, and team priorities in a structured format that keeps the huddle focused and on time. Includes guidance on rotating the chair and how to manage items that need to be taken offline.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eIndividual price: $29\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003e5. Meeting Action Register 2026\u003c\/strong\u003e \u003cem\u003e(Excel)\u003c\/em\u003e A three-tab Excel workbook for tracking every action, commitment, and follow-up across all practice meetings. Includes a Master Action Register with status tracking (Done \/ In Progress \/ Overdue), an Annual Meeting Planner mapping all meeting types across the calendar year, and a Meeting Effectiveness Tracker to monitor completion rates and identify patterns over time.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e30 formulas — all validated. Includes pre-filled sample data so you can see exactly how it works.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eIndividual price: $29\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53703563510124,"sku":null,"price":115.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_team_meeting.png?v=1777698012"},{"product_id":"90-day-new-pm-action-plan","title":"90 Day New PM Action Plan","description":"\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eStarting a new Practice Manager role is one of the most defining moments in a dental career. The decisions you make — and the foundations you lay — in your first 90 days will shape your effectiveness, your credibility, and your relationship with the team for years to come.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003e90-Day New PM Action Plan 2026\u003c\/strong\u003e gives new Practice Managers a clear, structured, week-by-week roadmap through their first three months. Built specifically for Australian dental practices, this is not a generic onboarding checklist — it is a comprehensive action plan designed to help new PMs move from uncertain observer to confident, effective leader.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe plan is structured across three phases:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePhase 1 — Learn (Weeks 1–4)\u003c\/strong\u003e Listen, observe, and build trust before you build systems. Understand the practice's financial baseline, team dynamics, compliance status, and patient experience before making a single change.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePhase 2 — Lead (Weeks 5–8)\u003c\/strong\u003e Start making your presence felt. Establish your leadership routines, implement your first improvements, get on top of the appointment book and recall system, and build the foundations of a performance culture.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePhase 3 — Build (Weeks 9–12)\u003c\/strong\u003e Set your strategic priorities for the next quarter, build accountability systems, develop the team culture, and present your 90-day review to the Practice Owner.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWhat's included:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e12 weeks of structured weekly action checklists — 10 actions per week, 120 actions in total\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eWeek-by-week focus areas covering orientation, financial review, team assessment, patient experience, leadership presence, recall and appointment book management, team development, financial fluency, strategy, accountability, culture, and 90-day review\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eEnd-of-phase reflection prompts at the close of each 30-day phase — for personal growth and accountability\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eA complete 90-Day Review Presentation Template — a 7-point structure for presenting your results to the Practice Owner with confidence\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eFillable fields for practice name, PM name, start date, and supervisor — personalised from day one\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eDesigned to be printed and kept on your desk — a working document, not a filing cabinet document\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eBrand-new Practice Managers stepping into their first PM role in a dental practice\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want to give a new PM a structured, supported start\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eExperienced PMs moving to a new practice who want a disciplined approach to their first 90 days\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eDental consultants and coaches supporting PM onboarding and development\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWhy this plan works:\u003c\/strong\u003e Most new PMs either try to change everything immediately — or they wait too long and lose credibility. This plan solves both problems. It gives you permission to listen and learn in Phase 1, a clear framework for leading in Phase 2, and the strategic tools to build for the long term in Phase 3. Every action is practical, dental-specific, and sequenced in the right order.\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cspan\u003e📄 \u003c\/span\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e\u003cspan\u003e 16-page editable Microsoft Word document (.docx)\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cspan\u003e⬇️ \u003c\/span\u003e\u003cstrong\u003eInstant digital download\u003c\/strong\u003e\u003cspan\u003e — available immediately after purchase \u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cspan\u003e🦷 \u003c\/span\u003e\u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53763351282028,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_manager_staff_oneonone.jpg?v=1778745275"},{"product_id":"front-office-coordinator","title":"Front Office Coordinator Role Manual 2026","description":"\u003cp\u003e\u003cstrong\u003eFront Office Coordinator Role Manual 2026 — The Complete Reference Guide for Dental Front Office Excellence\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe front desk is not just administration. It is the first impression, the last impression, and every impression in between. Research consistently shows that patients leave a dental practice not because of the clinical quality — they leave because of how they were treated at the front desk.\u003c\/p\u003e\n\u003cp\u003eThe \u003cstrong\u003eFront Office Coordinator Role Manual 2026\u003c\/strong\u003e is the complete reference guide for dental front office excellence in Australian dental practices. Written in plain language, packed with ready-to-use scripts, and covering every situation an FOC will face — from answering the phone to managing a complaint, processing a HICAPS claim to requesting a Google review — this manual gives your FOC the systems, standards, and confidence to do the role brilliantly from day one.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe manual covers 9 sections:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 1 — The Role of the Front Office Coordinator\u003c\/strong\u003e\u003cbr\u003eWhat the FOC role actually is — patient experience management, schedule optimisation, revenue management, compliance, and communication hub. Includes the FOC Non-Negotiables: the daily standards that are expected without exception, including answering the phone within 3 rings, greeting every patient by name within 3 seconds, and maintaining a recall pre-booking rate above 80%.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 2 — Telephone Excellence\u003c\/strong\u003e\u003cbr\u003eHow to answer the phone, place callers on hold, handle new patient enquiries, manage price-shopping callers, respond to anxious patients, handle complaint calls, and take messages correctly. Includes word-for-word scripts for every scenario.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 3 — Patient Arrival and the Reception Experience\u003c\/strong\u003e\u003cbr\u003eThe 3-second rule, check-in procedure, managing running-late situations, waiting room presentation standards, and how to build genuine patient relationships that generate referrals. Includes conversation starters and the genuine interest approach.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 4 — Appointment Book Management\u003c\/strong\u003e\u003cbr\u003eScheduling principles, recall pre-booking, cancellation management, the short-notice list, and appointment confirmation scripts. Covers how to treat the appointment book as the revenue document it is.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 5 — Payments, Health Funds and Billing\u003c\/strong\u003e\u003cbr\u003eHICAPS claiming step-by-step, CDBS eligibility and claiming, DVA entitlements, payment plan escalation, and scripts for chasing outstanding balances — all with a clear payment philosophy that removes the awkwardness from financial conversations.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 6 — Patient Privacy and Records\u003c\/strong\u003e\u003cbr\u003ePrivacy Act 1988 and Australian Privacy Principles obligations in plain language, medical history form requirements, record accuracy standards, and the practical daily rules every FOC must follow without exception.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 7 — End of Day Procedures\u003c\/strong\u003e\u003cbr\u003eA complete end-of-day checklist covering schedule review, payment reconciliation, patient records, reception area reset, and security — so every day closes cleanly and tomorrow starts smoothly.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 8 — Google Reviews and Patient Feedback\u003c\/strong\u003e\u003cbr\u003eWhen and how to ask for a Google review, the word-for-word request script, AHPRA compliance rules for review requests, and how to flag new reviews to the Practice Manager for prompt response.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 9 — Professional Standards and Presentation\u003c\/strong\u003e\u003cbr\u003ePersonal presentation standards, professional conduct expectations, and a reminder that the waiting room always has an audience.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eNew FOCs starting their first front office role in a dental practice\u003c\/li\u003e\n\u003cli\u003eExperienced FOCs who want a written reference guide for their workstation\u003c\/li\u003e\n\u003cli\u003ePractice Managers onboarding a new FOC or resetting front desk standards\u003c\/li\u003e\n\u003cli\u003eDental practices that want consistent, professional front office performance regardless of who is on the desk\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhy this manual works:\u003c\/strong\u003e Most dental practices train their FOC verbally — which means standards vary by person, by day, and by how much the last person remembered to pass on. This manual puts everything in writing. It is the reference guide your FOC can reach for in any situation, the induction tool your PM can work through with every new team member, and the performance standard your practice can hold everyone to.\u003c\/p\u003e\n\u003cp\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 18-page editable Microsoft Word document (.docx) — fully customisable with your practice name, FOC name, and team details\u003cbr\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003cbr\u003e🦷 \u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e — Privacy Act 1988 and AHPRA compliant\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53763537142124,"sku":null,"price":79.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_reception_5_11d64662-a494-4c66-970b-c7f14c8fd2c7.png?v=1778748269"},{"product_id":"employment-contract-templates-pack-2026","title":"Employment Contract Templates Pack 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003e6 Ready-to-Use Employment Agreements for Australian Dental Practices\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eEvery dental practice needs written employment contracts — but most Practice Managers either use outdated templates, rely on verbal arrangements, or spend hundreds of dollars having a lawyer draft something from scratch. The \u003cstrong\u003eEmployment Contract Templates Pack 2026\u003c\/strong\u003e gives you six professionally structured, ready-to-customise employment agreement templates covering every employment arrangement you will encounter in an Australian dental practice.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eAll six templates are pre-structured to comply with the \u003cstrong\u003eHealth Professionals and Support Services Award 2020 (HPSS Award) [MA000027]\u003c\/strong\u003e, the \u003cstrong\u003eNational Employment Standards (NES)\u003c\/strong\u003e, and the \u003cstrong\u003eFair Work Act 2009\u003c\/strong\u003e — and updated to reflect the significant changes effective in 2026, including the new Dental Assistant classification structure (from 1 April 2026), the Payday Super reforms (from 1 July 2026), and Baby Priya's Law parental leave changes (effective 7 November 2025).\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eImportant:\u003c\/strong\u003e These templates are provided as a starting point and do not constitute legal advice. We strongly recommend having any contract reviewed by an employment lawyer or Fair Work-accredited adviser before issuing.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe pack includes 6 contracts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eContract 1 — Full-Time Employment Agreement (General Dental Practice)\u003c\/strong\u003e For Practice Managers, Treatment Coordinators, FOCs, and administration or clinical team members working 38 hours per week. Covers commencement and probation, position and duties, hours of work, remuneration, superannuation (including Payday Super from 1 July 2026), all NES leave entitlements (including 10 days paid family and domestic violence leave and Baby Priya's Law parental leave), public holidays, confidentiality, intellectual property, outside employment, social media conduct, AHPRA registration obligations, notice of termination table, and employee acknowledgement checklist.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eContract 2 — Part-Time Employment Agreement (General Dental Practice)\u003c\/strong\u003e For FOCs, administration, or clinical team members working regular set hours under 38 per week. Includes a day-by-day agreed hours table, pro-rata leave entitlements, and all confidentiality and conduct provisions by reference to Contract 1.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eContract 3 — Casual Employment Agreement (General Dental Practice)\u003c\/strong\u003e For administration or clinical team members with no guaranteed hours or regular pattern. Covers the nature of casual engagement, 25% casual loading, casual conversion obligations under the Fair Work Act 2009 (including the requirement to provide the Casual Employment Information Statement), and termination provisions.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eContract 4 — Full-Time Dental Assistant Employment Agreement\u003c\/strong\u003e Specifically designed for Dental Assistants and Oral Health Therapists in a clinical support role. Includes a critical alert on the \u003cstrong\u003enew DA classification structure under Schedule J of the HPSS Award effective 1 April 2026\u003c\/strong\u003e — with guidance on confirming the correct classification and applying the updated minimum pay rates. Covers DA-specific duties (chairside assistance, sterilisation, radiographic assistance), PPE and uniforms, and CPD support.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eContract 5 — Part-Time Dental Assistant Employment Agreement\u003c\/strong\u003e For DAs working regular set hours under 38 per week. Includes the same Schedule J classification alert and agreed hours table, with all other terms by reference to Contracts 1 and 4.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eContract 6 — Associate Dentist Independent Contractor Service Agreement\u003c\/strong\u003e For genuine independent contractor arrangements with associate dentists. Includes a clear legal warning on the risk of misclassifying an employee as a contractor, the ATO and Fair Work penalties that apply, and the factors that determine whether a dentist is truly a contractor or an employee. Covers services, percentage-of-billings remuneration, equipment and facilities, patient record ownership, confidentiality and non-solicitation, and termination provisions.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWhat makes this pack current for 2026:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eNew DA classification structure under Schedule J of the HPSS Award (effective 1 April 2026)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePayday Super — superannuation paid at the same frequency as wages (effective 1 July 2026)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eBaby Priya's Law — parental leave pay at the start of parental leave (effective 7 November 2025)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e10 days paid family and domestic violence leave (in force since 1 February 2023)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eCurrent Superannuation Guarantee rate of 12%\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eCurrent high-income threshold guidance for award-free employees\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers responsible for hiring and onboarding new team members\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want written, legally structured employment agreements for every team member\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eDental practices that currently use verbal arrangements or outdated contract templates\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny practice hiring a new Dental Assistant, FOC, Practice Manager, or Associate Dentist in 2026\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 17-page Microsoft Word document (.docx) containing all 6 contract templates — fully customisable with your practice name, ABN, employee details, and remuneration\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e — aligned with the HPSS Award 2020, Fair Work Act 2009, and 2026 legislative changes\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53788994699628,"sku":null,"price":99.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_pm_fee_schedule_desk.png?v=1779348819"},{"product_id":"dental-assistant-role-manual-2026","title":"Dental Assistant Role Manual 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eThe Complete Reference Guide for DAs in Australian Dental Practices\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eA great Dental Assistant makes every dentist more efficient, every patient more comfortable, and every clinical session run smoother. But without a written role manual, DA standards vary by person, by shift, and by who trained them. The \u003cstrong\u003eDental Assistant Role Manual 2026\u003c\/strong\u003e puts everything in writing — giving every DA in your practice a clear, comprehensive reference for every aspect of their role, from chairside technique to sterilisation to patient communication to performance standards.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eBuilt specifically for Australian dental practices and updated for the significant HPSS Award classification changes effective 1 April 2026, this is both the onboarding resource for new DAs and the ongoing reference guide for experienced team members.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe manual covers 5 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Role Overview\u003c\/strong\u003e The DA's place in the practice — why it is one of the most critical roles in the building, and what a well-trained, engaged DA means for the dentist, the patient, and the schedule. Includes a complete HPSS Award 2020 classification guide updated for the new Schedule J DA structure from 1 April 2026 — covering Entry Level, Certificate III, Experienced\/Senior, and Advanced\/Senior II classifications with typical qualifications, experience, and duties for each level. Also covers all qualifications and licences required or recommended for DA practice in Australia: CPR\/First Aid (HLTAID011), Radiation Use Licence, Certificate III in Dental Assisting (HLT35021), Hepatitis B vaccination, and Working With Children Check requirements by state.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Daily Duties and Responsibilities\u003c\/strong\u003e Every daily duty, in the correct sequence, with the standard expected:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePre-session preparation\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— a 10-point checklist to complete at least 30 minutes before the first patient, covering surgery setup, sterilisation checks, PPE stocks, clinical materials, and lab work confirmation\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eChairside assisting\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— patient arrival and seating, four-handed dentistry technique during treatment, post-treatment patient departure, and surgery turnover between patients\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSterilisation and infection control\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— the complete sterilisation sequence from contaminated instrument receipt through to storage, with the non-negotiable sterilisation log requirement clearly stated\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eRadiography\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— the legal requirement for a current radiation licence, radiation safety protocols, digital image attribution, and radiation log maintenance\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStock management\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— weekly stocktake, ordering, delivery checking, stock rotation, expiry date management, and storage standards\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Patient Care and Communication\u003c\/strong\u003e The DA's role in the patient experience — patient communication standards, plain language requirements, privacy and confidentiality obligations, and a detailed guide to managing the nervous patient including the stop signal technique, narrating procedures before they happen, and when to alert the dentist.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Competency Assessment Checklist\u003c\/strong\u003e A four-section competency checklist assessed jointly by the DA and their supervisor at induction, 3-month review, and 12-month review — with Not Yet \/ In Progress \/ Competent ratings and assessor sign-off for each competency:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSection A — Chairside Assisting\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e(10 competencies)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSection B — Sterilisation and Infection Control\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e(12 competencies)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSection C — Radiography — Licence Holders Only\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e(7 competencies)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSection D — Stock, Administration and Communication\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e(8 competencies)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — Performance Standards and Development\u003c\/strong\u003e A clear, plain-language performance standards table showing exactly what the practice is looking for and what it cannot accept — covering surgery preparation, anticipation, sterilisation documentation, patient communication, nervous patient management, surgery cleanliness, and stock management. Includes a CPD framework covering annual review, practice-funded training, and the DA's personal responsibility for keeping CPR and radiation licences current.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers onboarding a new Dental Assistant and wanting a structured, written induction resource\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eExperienced DAs who want a clear reference for every aspect of their role\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want consistent DA performance standards across the whole clinical team\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny practice that currently trains DAs verbally and has no written DA role standard in place\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 10-page editable Microsoft Word document (.docx) — fully customisable with your practice name, DA name, classification, and supervisor details\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e — updated for HPSS Award Schedule J DA classifications from 1 April 2026\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53789021864300,"sku":null,"price":79.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_cleaning_schedule_checklist.png?v=1779349207"},{"product_id":"team-accountability-framework-2026","title":"Team Accountability Framework 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Practical Guide for Dental Practice Managers to Build a Culture of Clear Expectations and Genuine Accountability\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eMost Practice Managers think accountability means catching people doing the wrong thing and pulling them up on it. That is only one part of it — and the smallest part. Real accountability is a system, not a reaction. It starts long before anything goes wrong.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eTeam Accountability Framework 2026\u003c\/strong\u003e is a practical guide for dental Practice Managers to build a culture of clear expectations, honest feedback, and genuine accountability — without the drama. Covering the four pillars of an accountable practice, a graduated consequences framework, a recognition system, and a self-assessment audit, this guide gives PMs the mindset, the language, and the practical tools to lead their team with confidence.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe framework is structured across 4 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — What Accountability Actually Is\u003c\/strong\u003e The most important mindset shift in practice management: accountability is not micromanagement, it is not catching people out, and it is not being the practice police. It is a culture where people take ownership because they understand the why. Includes the most important principle in the guide: \u003cem\u003ethe standard you walk past is the standard you accept.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — The Four Pillars of an Accountable Practice\u003c\/strong\u003e The four things every PM must build before anything goes wrong:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePillar 1 — Clear, written expectations for every role\u003c\/strong\u003e You cannot hold someone accountable for something they did not know was expected of them. Covers signed job descriptions, written expectations in the first week, communicating changes directly, and using one-on-ones to reinforce standards. Includes a self-assessment checklist for each pillar.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePillar 2 — Consistent, real-time feedback\u003c\/strong\u003e Feedback that arrives at the annual review is useless. Covers the 48-hour rule for corrective feedback, behaviour-specific and impact-specific language, the rule on never giving feedback in front of patients or colleagues, and a side-by-side comparison of weak versus strong feedback language with real examples.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePillar 3 — Documented conversations and follow-up\u003c\/strong\u003e Without documentation, every accountability conversation is your word against theirs. Covers what to document, how to schedule follow-ups at the time of the conversation, and why transparency about documentation builds trust rather than fear.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePillar 4 — Graduated consequences and consistent application\u003c\/strong\u003e Accountability without consequences is just a polite request. A complete 5-level graduated consequences framework:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eLevel 1 — Informal conversation (first observation of a performance issue)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eLevel 2 — Verbal warning (issue not resolved after informal conversation)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eLevel 3 — Written warning (issue persists after verbal warning)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eLevel 4 — Final warning or Performance Improvement Plan\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eLevel 5 — Termination (with guidance to consult the Practice Owner and seek employment law advice)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eIncludes a clear note on serious misconduct — when to skip levels and when to seek legal advice immediately.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — The Recognition Side of Accountability\u003c\/strong\u003e A practice that only holds people accountable for failures — but never recognises what goes right — creates a team that feels under constant surveillance. Recognition is not a soft extra. It is a core part of accountability because it tells the team what the standard looks like when it is being met. Covers what good recognition looks like (specific, timely, genuine, tied to the standard), a real example of recognition done well, and a monthly recognition habits checklist for PMs.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Accountability Audit\u003c\/strong\u003e A 12-point self-assessment audit for PMs to honestly assess the current state of accountability in their practice — with Yes \/ Partially \/ No ratings and a priority column. Closes with a three-priority action planning section to focus effort for the quarter ahead.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who want to build a high-performance team culture without resorting to micromanagement or conflict avoidance\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePMs who find difficult conversations uncomfortable and want a clear, structured framework to follow\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want their PM to lead the team with consistency and confidence\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny practice where performance issues are being avoided, inconsistently managed, or handled without documentation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 6-page editable Microsoft Word document (.docx) — fully customisable with your practice name and PM details\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for dental Practice Managers\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53789025370476,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_team_celebration.jpg?v=1778745275"},{"product_id":"job-description-templates-pack-2026","title":"Job Description Templates Pack 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003e8 Complete, Customisable Job Descriptions for Every Key Role in an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eA signed job description is one of the most important documents in an employee's personnel file. It creates clarity, sets expectations, and is the foundation of every performance conversation. If a team member does not have a current, signed job description — this pack gives you everything you need to fix that today.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eJob Description Templates Pack 2026\u003c\/strong\u003e contains eight complete, customisable job description templates covering every core role in an Australian dental practice — from the Practice Manager to the Practice Owner. Each JD includes a position purpose statement, a detailed duties list, qualifications and experience requirements, key competencies, performance standards, and a signature block for acknowledgement. All templates are aligned with the HPSS Award 2020 [MA000027] and updated for the DA classification changes effective 1 April 2026.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe pack includes 8 complete documents:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eJD 1 — Practice Manager\u003c\/strong\u003e Leadership and team management, operations and systems, financial management, marketing and patient experience, and compliance. Includes performance standards covering production targets, FTA rate, recall pre-booking rate, and monthly financial reporting obligations. Award: HPSS Award 2020 or award-free above the high-income threshold.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eJD 2 — General Dentist\u003c\/strong\u003e Clinical care, patient communication, team and operations, and compliance and AHPRA registration. Includes a critical note on the obligation to notify the Practice Manager immediately of any condition, limitation, or undertaking placed on AHPRA registration. Award: HPSS Award 2020 Health Professional classification or award-free if structured as an associate.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eJD 3 — Dental Assistant\u003c\/strong\u003e Chairside clinical support, sterilisation and infection control, radiography (licence holders only), stock management, and patient care. Updated for the new Schedule J DA classification structure from 1 April 2026 — Entry Level, Certificate III, Experienced\/Senior, and Advanced\/Senior II. Award: HPSS Award 2020 Support Services classification.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eJD 4 — Front Office Coordinator\u003c\/strong\u003e Patient communication and reception, appointment management, financial and administration, and recall and patient retention. Performance standards include 80% pre-booking rate, calls answered within 3 rings, and 100% FTA follow-up within 24 hours. Award: HPSS Award 2020 or Clerks — Private Sector Award 2020 (with guidance on which applies).\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eJD 5 — Dental Hygienist \/ Oral Health Therapist\u003c\/strong\u003e Clinical services for both Hygienist and OHT scope, patient education and recall, and compliance. Includes an extended scope section for OHTs covering restorative treatment, extractions, and independent practice within AHPRA scope. Award: HPSS Award 2020 Health Professional classification.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eJD 6 — Treatment Coordinator\u003c\/strong\u003e Treatment plan presentation, case acceptance and follow-up, patient support and finance, and administration. Performance standards include a 70% case acceptance rate target, 2-week follow-up on all outstanding treatment plans, and written treatment plan summaries within 24 hours. Award: HPSS Award 2020 or award-free depending on salary and duties.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eJD 7 — Second-in-Charge \/ Senior FOC (2IC)\u003c\/strong\u003e Operational leadership in the PM's absence, team support and mentoring, all FOC duties at a senior standard, and systems and administration. Includes a clear purpose statement: the 2IC is the PM's delegate — not just a senior receptionist. Award: HPSS Award 2020 Senior Support Services classification.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eDocument 8 — Practice Owner Role Clarity\u003c\/strong\u003e Not an employment document — a role clarity tool for Practice Owners. A side-by-side table of what the owner should focus on versus what should be delegated to the PM, covering clinical excellence, strategic direction, culture, financial oversight, key external relationships, and major investment decisions. Includes a 7-point Owner-PM relationship health checklist.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who need current, signed job descriptions for every team member\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want clearly defined role expectations across the whole practice\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eDental practices that are hiring and want a professional, structured onboarding process\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny practice where team members are unclear about their responsibilities or where performance conversations are difficult because expectations were never written down\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 25-page Microsoft Word document (.docx) containing all 8 job description templates — fully customisable with your practice name, employee details, and performance targets\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e — aligned with HPSS Award 2020 [MA000027] and updated for April 2026 DA classification changes\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53789033562476,"sku":null,"price":99.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_pm_fee_schedule_desk.png?v=1779348819"},{"product_id":"difficult-conversations-guide-2026","title":"Difficult Conversations Guide 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Script-Based Guide for Dental Practice Managers to Have the Conversations That Make or Break a Team\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eDifficult conversations are the most avoided part of the Practice Manager role — and the most important. Avoiding them is not neutral. Every conversation you delay is a problem that grows, a team member who loses respect for the standard, and a team culture that quietly erodes.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eDifficult Conversations Guide 2026\u003c\/strong\u003e is a practical, script-based guide for dental Practice Managers to have the conversations that make or break a team — with real dental practice scenarios, exact language, the Resolve 5-Step Conversation Framework, a language guide, and a documentation template. This guide does not just tell you what to do. It tells you exactly what to say.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe guide is structured across 5 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — The Mindset Behind Difficult Conversations\u003c\/strong\u003e Three mindset shifts that change everything: a difficult conversation is an act of respect, not an attack; your discomfort is not the priority — their development is; and every time poor performance is tolerated, the rest of the team notices. Includes the most important rule in the guide: \u003cem\u003eaddress issues within 48 hours of observing them — not 48 days.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — The Resolve 5-Step Conversation Framework\u003c\/strong\u003e A consistent structure for every difficult conversation — performance, conduct, conflict, or feedback:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStep 1 — Prepare:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eWrite down the specific behaviour, the impact, the outcome you want, and how they might respond. Have documentation ready. Choose the right time and place.\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStep 2 — Open:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eName what the conversation is about immediately. Includes an exact opening script — \"I wanted to have a private conversation with you about something I've been observing. I want to be straightforward with you because I respect you, and I think you deserve honest feedback.\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStep 3 — Explore:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eAsk a genuine question and listen. Includes a summarising script and a reminder that genuine listening changes outcomes.\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStep 4 — Clarify:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eBe specific about what needs to change and by when. The step most PMs avoid — includes an exact script for the specific ask and the follow-up date.\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStep 5 — Follow Up:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eSchedule a follow-up before you leave the conversation. Document immediately. Acknowledge improvement or escalate non-improvement.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Ten Real Dental Practice Scenarios\u003c\/strong\u003e Scripts for the ten conversations Practice Managers dread most — each with context, an opening script, and guidance on likely responses:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003col\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePersistent Lateness\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— 3+ documented instances; includes the exact script for the commitment conversation\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePoor Phone Manner\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— curt, disengaged, or unprofessional; includes a script that leads with empathy, not accusation\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePerformance Not Improving After First Conversation\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— formal verbal warning territory; includes the escalation script\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eInterpersonal Conflict Between Two Team Members\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— individual conversations first; includes the \"what would need to happen\" script\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSuspected Bullying or Intimidation\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— legal obligations explained; includes guidance on consulting the Practice Owner before acting and the initial conversation script\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eResistance to Change\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— vocal resistance undermining a new system; includes the script for hearing concerns while holding the standard\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eHygiene or Personal Presentation Issue\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— the most uncomfortable conversation; includes a compassionate, private script\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePoor Clinical Documentation\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— AHPRA compliance risk; includes the script linking documentation to personal medico-legal risk\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eTeam Member Going Through a Personal Crisis\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— a care conversation, not a disciplinary one; includes the \"I'm asking because I genuinely care\" script and how to address performance alongside support\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eEnding a Probationary Employment\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— includes a clear caution to seek legal advice before proceeding and a brief, direct, compassionate termination script\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Language Guide: What to Say and What Not to Say\u003c\/strong\u003e A 10-swap language guide showing exactly which phrases to avoid and what to use instead — covering accusatory language, hearsay language, vague feedback, and closing language. Small word choices that create dramatically different outcomes.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — After the Conversation\u003c\/strong\u003e A ready-to-use documentation template to complete immediately after every difficult conversation — covering date, team member name, specific behaviour discussed, their response, what was agreed, follow-up date, and next steps if the commitment is not met.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who find difficult conversations uncomfortable and want a clear, scripted framework to follow\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePMs who have been avoiding a conversation they know they need to have\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want their PM to lead the team with confidence and consistency\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny PM who has ever had a conversation that went sideways because they were not prepared\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 18-page editable Microsoft Word document (.docx) — fully customisable with your practice name and PM details\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for dental Practice Managers\u003c\/strong\u003e — Fair Work Act aware, AHPRA compliance referenced\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53789038477676,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_manager_staff_oneonone.jpg?v=1778745275"},{"product_id":"one-on-one-meeting-template-2026","title":"One-on-One Meeting Template 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Structured Agenda and Recording Tool for Monthly One-on-One Meetings in Dental Practices\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe monthly one-on-one is the single most powerful leadership tool a Practice Manager has. It is a private, structured conversation — a dedicated space to check in, give feedback, hear what is happening from the ground up, and reinforce standards and expectations. Most practices do not do them. Most teams notice.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eOne-on-One Meeting Template 2026\u003c\/strong\u003e gives Practice Managers a complete, structured agenda and recording tool for monthly one-on-one meetings with every team member — covering preparation, a seven-step meeting structure with exact language for every scenario, mutual action items, and a full-year team tracker to ensure one-on-ones happen consistently across the whole team.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe template is structured across three parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart A — Before the Meeting (PM Preparation)\u003c\/strong\u003e A five-minute preparation checklist covering: reviewing action items from last month, reviewing performance observations, checking relevant KPIs, identifying one specific piece of positive feedback, identifying one development area, and noting any practice updates to communicate directly. Includes a structured preparation notes section — positive observation, performance area, follow-up items, and practice update — so the PM walks in ready, not reactive.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart B — During the Meeting (Session Record)\u003c\/strong\u003e A seven-step meeting structure with exact suggested language for every situation:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003col\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eOpen — personal check-in (3–5 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eA genuine question, not a formality — \"How are you going generally, inside and outside of work?\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eWins — celebrate what is going well (5 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eSpecific, observed positive feedback — \"One thing I've really noticed this month is [specific behaviour]. That made a difference because [impact].\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePerformance and accountability (10 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThe core of the meeting — with a situation-by-situation language guide covering strong performance, performance needing improvement, a previous commitment that was met, a previous commitment that was not met, and a gap in KPIs\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eChallenges and blockers (5 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\"What is making your role harder than it needs to be right now?\" — the question that surfaces what the PM would not otherwise know\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eDevelopment (5 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\"Is there anything you'd like to learn or develop in your role over the next few months?\" — because people who feel they are growing stay, and people who feel stagnant leave\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePractice updates (2–3 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eNews and changes communicated directly, not through the grapevine\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eClose — action items and next meeting (2 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eBoth people leave with specific, written commitments — team member commits to, PM commits to, with a signature block for acknowledgement\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart C — After the Meeting\u003c\/strong\u003e Filing instructions, a reminder to set follow-up reminders for PM commitments, and a full-year monthly one-on-one tracker — a grid covering every team member across all 12 months, so the PM can see at a glance whether one-on-ones are happening consistently or slipping.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who want a consistent, structured approach to monthly one-on-ones that builds trust and drives accountability\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePMs who currently have informal check-ins but no structured record or follow-up system\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want their PM to have a documented, repeatable one-on-one process\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny PM who wants to improve team engagement and reduce the number of performance issues that escalate because they were never caught early\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 7-page editable Microsoft Word document (.docx) — designed to be printed fresh for each meeting or used as a recurring digital template; one copy per team member per month, filed in their personnel file\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for dental Practice Managers\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53789052731756,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_performance_review_1.jpg?v=1778745274"},{"product_id":"dentist-onboarding-guide-2026","title":"Dentist Onboarding Guide 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Complete 8-Week Onboarding Program for New Dentists Joining an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eOnboarding a new dentist is one of the highest-stakes activities a Practice Manager will manage. Get it right and the dentist integrates quickly, builds a strong patient base, respects the practice systems, and becomes a cornerstone of the team. Get it wrong and you get a dentist who operates in isolation, leaves within 18 months, and takes their patients with them.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eDentist Onboarding Guide 2026\u003c\/strong\u003e is a complete 8-week onboarding program for new dentists joining an Australian dental practice — covering pre-start preparation, clinical integration, team dynamics, patient communication, compliance, and performance expectations. Built specifically for Practice Managers, this guide gives you a structured, week-by-week framework to set both the dentist and the practice up for long-term success.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe guide is structured across 5 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Before the Dentist Arrives\u003c\/strong\u003e A comprehensive pre-start checklist covering compliance and registration (AHPRA verification, professional indemnity insurance, CPR certificate, radiation licence, Working With Children Check), HR and employment setup (contract, tax file declaration, super, payroll, software access), clinical preparation (surgery setup, provider numbers, HICAPS registration, lab briefing), and team communication. Includes the non-negotiable rule: never allow a new dentist to begin seeing patients before their AHPRA registration has been personally verified against the public register.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Weeks 1 and 2: Foundation\u003c\/strong\u003e The first two weeks are not about maximum production — they are about integration. Covers the Day 1 welcome conversation (practice history, clinical standards, referral philosophy, financial expectations, team culture, and how the PM and dentist work together), a Week 1–2 activity checklist covering software training, infection control, emergency procedures, radiation safety, and lab relationships, and the end-of-Week 1 check-in questions.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Weeks 3 and 4: Clinical Integration\u003c\/strong\u003e The right time to have the conversation about production expectations, treatment plan presentation, and the financial mechanics of the role. Covers the clinical record-keeping standard review (with a 9-point AHPRA-aligned standard for every clinical note), the treatment plan presentation conversation, CDBS claiming, and a script for the production expectations conversation — framed as information, not pressure.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Weeks 5 to 8: Independence and Performance\u003c\/strong\u003e By Week 5 the schedule should be fully booked and the dentist operating with full independence. The PM's role shifts from active onboarding to support and accountability. Covers the weekly check-in format and a Weeks 5–8 checklist including schedule capacity, production review, record-keeping review, treatment acceptance tracking, and 90-day review booking.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — The 90-Day Review\u003c\/strong\u003e A formal, structured milestone conversation — not a performance management tool. Covers what to discuss across 7 areas: production and clinical performance, clinical record-keeping, patient feedback, team dynamics, compliance, the dentist's experience, and next 3-month goals. Includes a ready-to-use 90-day review record with signature blocks for both parties.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers onboarding a new dentist and wanting a structured, written 8-week program\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want their PM to have a clear, consistent approach to dentist onboarding\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractices that have experienced a dentist leaving within 12–18 months and want to understand what went wrong\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny practice that currently onboards new dentists verbally with no written program in place\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWhy this guide works:\u003c\/strong\u003e Most dentist-practice relationship breakdowns happen because expectations were never clearly stated at the start. This guide builds the expectation conversation into Week 1 — deliberately, structured, and on the record. It also gives the PM a clear framework for the production conversation in Weeks 3–4, which most PMs either avoid or handle badly because they have no script to follow.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 11-page editable Microsoft Word document (.docx) — fully customisable with your practice name, dentist name, start date, and production targets\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e — AHPRA compliant, Fair Work Act aware\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53830261801324,"sku":null,"price":79.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_xray_radiography_da.png?v=1780298355"},{"product_id":"owner-pm-relationship-framework-2026","title":"Owner–PM Relationship Framework 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Practical Working Agreement for Practice Owners and Practice Managers to Define Roles, Communication, and Trust\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eMost practices that struggle operationally do not have a strategy problem. They have an Owner–PM relationship problem. The owner feels they can never really step back. The PM is overwhelmed and under-supported. The team does not know who to go to for decisions. And nothing quite runs smoothly because the leadership layer is unclear.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eOwner–PM Relationship Framework 2026\u003c\/strong\u003e is a practical working agreement for Practice Owners and Practice Managers to define who owns what, how they communicate, and how to build a working relationship that allows the practice to grow without the owner having to run every detail. It is designed to be completed together — owner and PM sitting down and working through each section as a conversation, not as a form to fill in separately.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe framework is structured across 5 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Why This Relationship Is the Engine of the Practice\u003c\/strong\u003e The business case for getting this relationship right — and an honest description of what it looks like when it is not working. Includes the key principle: complete this document together. The process of having the conversation is as valuable as the document that comes out of it.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Who Owns What\u003c\/strong\u003e A complete role ownership table covering 12 PM responsibilities and 12 Practice Owner responsibilities — from day-to-day team management and appointment book ownership (PM) through to strategic direction, fee setting, and associate dentist relationships (Owner). Includes the approval threshold framework — an agreed dollar amount above which the PM must seek owner approval, with guidance on setting the right threshold for single-chair and multi-chair practices.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — How We Communicate\u003c\/strong\u003e A consistent communication rhythm covering four touch points: the weekly check-in (20–30 minutes, PM-led), the monthly business review (45–60 minutes, PM presents), immediate escalation (same-day, PM-driven), and the quarterly or bi-annual strategic planning session (Owner-led). Includes a ready-to-use weekly update format — a structured template the PM sends before each check-in covering wins, production, team update, book status, decisions required, and upcoming deadlines.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Building and Maintaining Trust\u003c\/strong\u003e Eight commitments from the owner to the PM and eight commitments from the PM to the owner — the behaviours that build a trust-based relationship over time. Includes a practical framework for what to do when trust breaks down: name it directly, use a structured conversation, focus on behaviour and impact, and seek outside support if needed.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — The Annual Relationship Review\u003c\/strong\u003e A dedicated annual conversation about the relationship itself — separate from any performance review. Nine structured questions covering what is working, what is not, whether the ownership split is still right, and what each person needs from the other in the next 12 months. Includes a sign-off record with signature blocks for both parties.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eCloses with a Shared Standards page\u003c\/strong\u003e — seven non-negotiable commitments that both the owner and PM sign off on together, including not undermining each other's authority in front of the team, bringing concerns directly to each other, and seeking outside support if the relationship cannot be resolved between them.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want to genuinely step back from day-to-day operations and trust their PM to run the practice\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who want clarity about their authority, their responsibilities, and how to work effectively with their owner\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eOwner–PM pairs who are experiencing friction, blurred boundaries, or communication breakdowns\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eNew PM appointments — complete this framework in the first week to set the relationship up correctly from day one\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWhy this framework works:\u003c\/strong\u003e Most dentist-owner and PM relationships are never explicitly defined. Expectations are assumed, authority is unclear, and problems build silently until they explode. This framework makes the implicit explicit — in writing, agreed by both parties, reviewed annually. It does not guarantee a perfect relationship. It gives both people the best possible foundation for one.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 9-page editable Microsoft Word document (.docx) — designed to be completed together by the Practice Owner and Practice Manager, then signed and filed\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53830296600940,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_strategy_57ec19e0-9956-4950-a1e7-f00a7583241b.png?v=1780298537"},{"product_id":"exit-interview-template-2026","title":"Exit Interview Template 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Structured Guide and Recording Tool for Conducting Exit Interviews in Australian Dental Practices\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eA departing team member who is willing to be honest with you is offering something rare and genuinely useful. They have nothing to lose by telling the truth — and if you create the right environment, most people will. The exit interview is not about damage control or changing their mind. It is about learning what your practice can do better.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eDone well, exit interviews reveal patterns in leadership, culture, and operations that no current team member will tell you directly. Done badly — defensively, superficially, or not at all — they produce nothing useful and leave the departing team member with a poor final impression of the practice.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eExit Interview Template 2026\u003c\/strong\u003e is a structured guide and recording tool for conducting exit interviews with departing dental practice team members — covering reasons for leaving, role satisfaction, team culture, leadership and management, practice systems, and final reflections. Includes a PM summary section, an escalation flag, and a pattern tracker to identify systemic issues across multiple exits over time.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe template is structured across 7 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart A — Reason for Leaving\u003c\/strong\u003e A comprehensive checkbox list of primary departure reasons — new opportunity, career progression, dissatisfaction with role, culture, or management, personal reasons, and more. Followed by three open questions designed to surface the real reason behind the stated reason: what drove the decision, whether there was a specific moment, and what would have needed to be different for them to stay.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart B — Role and Day-to-Day Experience\u003c\/strong\u003e Five rated questions covering overall role satisfaction, clarity of responsibilities, access to tools and training, what they enjoyed most, and what was most frustrating — with open response fields for each. Closes with a forward-looking question about what could be improved for the person who follows them.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart C — Team and Culture\u003c\/strong\u003e Four rated questions covering overall team culture, inclusion and respect, team communication, and what they valued most about the team. Includes a sensitive but important open question about team dynamics or interpersonal issues that may have affected their experience.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart D — Leadership and Management\u003c\/strong\u003e The section that requires the most careful listening — and contains the most actionable insights. Five rated questions covering the PM relationship, recognition, feedback quality, development support, and a specific open question about whether they ever felt unable to raise a concern with management. Closes with what management did well and should continue.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart E — Practice Systems and Operations\u003c\/strong\u003e Three rated questions covering day-to-day organisation, clarity of systems and procedures, and operational frustrations — with a specific recommendation question for the practice.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart F — Final Reflections\u003c\/strong\u003e The five questions that matter most: one thing they would change, anything management should know but may not, whether they would recommend the practice as a place to work, something positive to leave behind, and whether they are open to staying in touch.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart G — Interviewer Notes and Actions\u003c\/strong\u003e A PM summary section to complete after the interview — covering key themes, specific actions suggested, anything requiring immediate escalation, and an overall risk assessment. Includes a \u003cstrong\u003ePattern Tracker table\u003c\/strong\u003e to record themes across all exit interviews over time. A single complaint may be isolated; the same theme appearing in three exit interviews in a row is a leadership signal.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003ePractical guidelines included:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eConduct the interview in the last week of employment — not on the final day\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eKeep responses genuinely confidential — share themes, not attributions\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eOffer the written format option for team members who find it easier to be honest on paper\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eIf anything raised constitutes a legal matter (harassment, workplace injury), take immediate action — the exit interview does not replace proper complaint management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers conducting exit interviews with departing team members\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want a structured, documented exit process that generates genuine insight\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny practice that currently conducts no exit interviews — or conducts them informally with no recording or follow-up\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 9-page editable Microsoft Word document (.docx) — fully customisable with your practice name, employee details, and PM notes; designed to be printed for each exit interview and filed in the departing employee's personnel file\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for dental Practice Managers\u003c\/strong\u003e — Fair Work Act aware\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53830723240300,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_hr_contract_signing_54d61afc-05d6-4e97-bd2f-cf0160e52e79.png?v=1780301246"},{"product_id":"treatment-coordinator-role-manual-2026","title":"Treatment Coordinator Role Manual 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eThe Complete Reference Guide for the TCO Role in an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe Treatment Coordinator is the bridge between the clinical and financial aspects of the patient journey. The dentist diagnoses and recommends. The TCO presents, explains, and converts. In practices without a dedicated TCO, this responsibility falls to the FOC team or — less effectively — to the dentist themselves. A skilled TCO can meaningfully increase treatment acceptance rates and practice revenue without adding a single clinical hour.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eTreatment Coordinator Role Manual 2026\u003c\/strong\u003e is the complete reference guide for the TCO role in an Australian dental practice — covering pre-consultation preparation, the five-part treatment plan presentation structure, fee conversations and objection handling, post-consultation follow-up, outstanding plan tracking, and a full KPI framework. This is not a sales manual. It is a patient communication and support guide — helping patients understand their dental health clearly enough to make confident, informed decisions.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe manual covers 5 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — The TCO Role in a Dental Practice\u003c\/strong\u003e A clear definition of what the TCO owns — every treatment plan presentation, the outstanding treatment plan list, follow-up calls, case acceptance rate tracking, patient financial conversations, and written treatment plan summaries. Equally important: what the TCO does NOT own — clinical diagnosis, AHPRA advertising decisions, or overriding the dentist's recommendation.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Preparing for a Treatment Plan Consultation\u003c\/strong\u003e The 5-minute pre-consultation preparation checklist — reading the dentist's treatment notes, checking the fee estimate, running a HICAPS estimate, reviewing any previous unaccepted plans, knowing the appointment sequence, and checking health fund prior approval requirements. The principle: know the number before the patient does. Walk in confident, not fumbling.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — The Treatment Plan Presentation\u003c\/strong\u003e The five-part presentation structure — Acknowledge, Explain, Outline, Present the fee, Ask for the appointment — with exact example language for every step. Includes a complete fee objection handling guide covering the four most common patient responses:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\"That's more than I expected — can I pay it off?\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\"I'm not sure I can afford this right now.\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\"My friend had this done somewhere else for less.\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\"Can I think about it?\"\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eCloses with the AHPRA compliance non-negotiable: never make clinical promises or guarantee outcomes.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — After the Consultation\u003c\/strong\u003e The follow-up system that determines whether a case is won or lost. Covers the written treatment plan summary (sent within 24 hours to every patient who does not book on the day), the 2-week follow-up call script with responses for every outcome, and the outstanding treatment plan tracking system — reviewed weekly with the PM, with a clear escalation pathway for patients who do not respond after two contacts.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — KPIs and Performance Standards\u003c\/strong\u003e Five clear KPIs reviewed monthly with the PM and quarterly in a formal performance review:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eSame-day treatment plan acceptance rate (target 40%+)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eOverall treatment plan acceptance rate including follow-up (target 70%+)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eFollow-up contact rate (target 100% within 2 weeks)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eWritten summary sent within 24 hours (target 100%)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eOutstanding plan list reviewed weekly (target 100%)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eIncludes a structured weekly TCO check-in agenda with the PM — six questions covering consultations, same-day bookings, summaries sent, follow-up calls made, outstanding plan count, and any patient concerns requiring PM input.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eTreatment Coordinators stepping into the role for the first time who want a clear, comprehensive reference guide\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers onboarding a new TCO and wanting a structured induction resource\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eFOC team members who currently present treatment plans without a formal TCO structure in place\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want to improve case acceptance rates with a consistent, professional TCO system\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 7-page editable Microsoft Word document (.docx) — fully customisable with your practice name, TCO name, start date, and supervisor details\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e — AHPRA advertising compliant throughout\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53830749225324,"sku":null,"price":79.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_dental_5_d88ccf1d-e184-412d-9c31-48b57841368e.png?v=1780301433"},{"product_id":"team-culture-values-workbook-2026","title":"Team Culture \u0026 Values Workbook 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Practical Guide and Workshop Workbook for Building a Deliberate, Values-Driven Team Culture in a Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eEvery dental practice has a culture. The question is whether it was designed deliberately — or whether it evolved by default, shaped by whoever had the most influence, by the habits that formed under pressure, and by the behaviours that were tolerated or rewarded over time.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eTeam Culture \u0026amp; Values Workbook 2026\u003c\/strong\u003e is a practical guide and workshop workbook for building a deliberate, values-driven team culture in a dental practice. It is not a motivational poster or a list of aspirational adjectives. It is a working tool — with a culture audit, ready-to-use value cards, a structured 60-minute team workshop, and daily habits for the PM to build and sustain the culture they want. Designed to be used with the team right now, not filed away for later.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe workbook is structured across 5 parts:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — What Culture Actually Is\u003c\/strong\u003e A clear, honest explanation of what culture really means in a dental practice — not a mission statement, not a values poster, but what actually happens when no one is watching. Covers the direct link between culture and measurable outcomes: staff turnover, team engagement, patient experience, and practice performance. Includes the most important insight: culture starts with the leader, and the most powerful culture-setting tool you have is your own behaviour.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Culture Audit\u003c\/strong\u003e A 10-statement culture audit rated 1–5, covering the cultural practices that matter most in a dental team — respect under pressure, new team member support, difficult conversations, recognition, standards consistency, psychological safety, shared purpose, team meeting quality, workplace satisfaction, and leadership modelling. Includes reflection prompts to identify the strongest current cultural practices and the 2–3 areas most needing attention in the next 3 months.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Defining Your Practice Values\u003c\/strong\u003e Five ready-to-use value cards — Excellence, Respect, Accountability, Growth, and Care — each with a plain-language definition and 5 specific, observable behaviours that demonstrate the value in day-to-day practice life. Includes a team values template for defining the practice's own values in its own language, with space to record the specific behaviours that will make each value visible and real.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Team Workshop: Bringing Culture to Life\u003c\/strong\u003e A complete 60-minute team workshop the PM can run with the full team at a team meeting or dedicated culture session. Four structured activities: what kind of practice do we want to work in (individual reflection and group sharing), defining our commitments (agreeing values and behaviours in the team's own language), stop\/start\/keep (identifying what to change and what to protect), and personal commitments and accountability (each team member makes one specific commitment to the team). Produces concrete, team-owned commitments rather than top-down directives.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — Living the Culture Day-to-Day\u003c\/strong\u003e The daily and weekly culture habits that build culture in the hundreds of small moments between the big ones — specific recognition at every one-on-one, addressing values-inconsistent behaviour immediately, starting every team meeting with a win, weekly personal check-ins with each team member, and celebrating milestones. Includes a quarterly culture check-in process to track progress against the Part 2 audit scores and share improvements with the team.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this is for:\u003c\/strong\u003e Practice Managers who want to build a team culture that is deliberate, consistent, and genuinely felt — not just described. Practice Owners who are tired of high turnover, low engagement, and a team that does the minimum rather than the best. Any practice that has values on the wall but knows, honestly, that the day-to-day reality does not always match them.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 Format: 8-page editable Microsoft Word document (.docx) — complete the practice-specific fields and use the workshop activities and reflection prompts directly with your team. Designed to be printed and used as a working document, not read once and filed.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — practical, direct, and written for the realities of managing a dental team\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53878362866028,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_team_group_photo.jpg?v=1778745275"},{"product_id":"parental-leave-policy-checklist-2026","title":"Parental Leave Policy \u0026 Checklist 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Practical Policy Guide and PM Checklist for Managing Parental Leave in an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eA team member walks into your office and tells you she is pregnant. It is wonderful news — and it immediately raises a list of questions you need to get right. What are her entitlements? What notice is required? How do you manage cover? What happens when she wants to come back part-time? What do you need to document?\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eParental Leave Policy \u0026amp; Checklist 2026\u003c\/strong\u003e is a practical policy guide and step-by-step PM checklist for managing parental leave in an Australian dental practice — from the moment a team member notifies you through to their first week back at work. Covering NES entitlements, Government Paid Parental Leave, notice requirements, Keep In Touch days, cover planning, flexible working requests, and return-to-work planning — all in plain language, with a complete checklist the PM can work through systematically.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe document is structured across 3 parts:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Overview and Legal Framework\u003c\/strong\u003e A clear summary of the legal framework governing parental leave in Australian dental practices — the National Employment Standards (NES) under the Fair Work Act 2009, the Government Paid Parental Leave (GPPL) scheme, and the Health Professionals and Support Services Award 2020. Includes a plain-language summary table of key entitlements: unpaid parental leave (up to 12 months, with the right to request a further 12), Government Paid Parental Leave, secondary carer leave, the right to return to the same or equivalent role, Keep In Touch (KIT) days (up to 10 days of paid work during leave by mutual agreement), and flexible working arrangement requests. Includes an important reminder: parental leave law changes regularly — the GPPL scheme was significantly reformed in 2024 — and current entitlements should always be verified with Services Australia and the Fair Work Commission before making decisions about a specific employee.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Practice Parental Leave Policy\u003c\/strong\u003e A ready-to-complete practice parental leave policy covering the practice's approach, notice requirements (written notice at least 10 weeks before the expected birth or placement date, with medical certificate), and a practice-paid parental leave section the PM can complete to reflect the practice's own position. Includes a practical note on the retention value of offering even a small period of practice-paid parental leave on top of the government scheme — and why it matters in a competitive dental employment market.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — PM Parental Leave Checklist\u003c\/strong\u003e A complete, stage-by-stage checklist covering every action the PM needs to take from notification through to the team member's first week back. Five stages: on notification of pregnancy or parental leave (including the important first step — congratulate warmly before discussing any operational matters), 8–10 weeks before leave commences (cover recruitment, knowledge transfer, systems handover, annual leave and superannuation arrangements), on the first day of leave (farewell acknowledgement, HR records, cover briefing, communication preferences), during the leave period (appropriate contact, KIT days, return-to-work planning), and return to work — 4 weeks before and first week back (role confirmation, flexible working request response, return-to-work check-in). Includes a parental leave record template to document the full leave period for each employee.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this is for:\u003c\/strong\u003e Practice Managers managing a team member's parental leave for the first time and wanting a clear, compliant process to follow. Experienced PMs who want a documented policy and checklist to replace an ad hoc approach. Practice Owners who want confidence that parental leave is being managed fairly, legally, and in a way that supports both the employee and the practice.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 Format: 5-page editable Microsoft Word document (.docx) — complete the practice-specific fields with your practice name, PM name, and practice-paid parental leave position. The checklist is designed to be printed and worked through for each individual parental leave event.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — references the NES, the GPPL scheme, and the Health Professionals and Support Services Award 2020. General guidance only — not legal advice.\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53878363554156,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_hr_contract_signing_54d61afc-05d6-4e97-bd2f-cf0160e52e79.png?v=1780301246"},{"product_id":"associate-dentist-guide-2026","title":"Associate Dentist Guide 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Complete Reference Guide for Practice Owners and Practice Managers on Structuring, Recruiting, Onboarding, and Managing Associate Dentist Arrangements in an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eBringing an associate dentist into a practice is one of the most significant commercial decisions a practice owner makes. Get it right and it drives growth, protects your time, and builds a stronger practice. Get it wrong — the wrong structure, the wrong terms, the wrong expectations — and it creates legal exposure, financial loss, and a relationship breakdown that is expensive and disruptive to fix.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eAssociate Dentist Guide 2026\u003c\/strong\u003e is a complete reference guide for Practice Owners and Practice Managers on structuring, recruiting, onboarding, and managing associate dentist arrangements in an Australian dental practice. Covering the contractor vs employee distinction, commercial terms and commission structures, setting and managing expectations, restraint of trade, and exit planning — written in plain language, with practical tools the PM can use from day one.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe guide is structured across 4 parts:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Associate vs Employee: Understanding the Difference\u003c\/strong\u003e The most misunderstood distinction in dental practice, covered clearly. A plain-language comparison table across six factors — control over work, equipment and facilities, ability to subcontract, exclusivity, financial risk, and tax and super — showing the genuine difference between an independent contractor and an employee. Includes the critical warning: the label on the agreement does not determine the legal status. If an associate arrangement looks and functions like employment, the Fair Work Commission and the ATO may treat it as employment regardless of how the contract is drafted. Seek independent legal and accounting advice before structuring any associate arrangement.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Structuring the Associate Arrangement\u003c\/strong\u003e The key commercial terms every associate agreement must address, with a practical overview of the four most common remuneration structures used in Australian dental practices in 2026 — percentage of collections (38–45%), percentage of production (35–42%), tiered commission, and base plus commission — with typical ranges, how each works, and which type of associate each suits best. Covers every essential term the agreement must address: session commitment, commission calculation and payment, patient record and patient base ownership, restraint of trade, termination provisions, facilities fees, superannuation, GST, professional indemnity insurance, AHPRA registration obligations, and clinical and administrative standards.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Setting Expectations and Managing Performance\u003c\/strong\u003e The conversations most practices avoid — and shouldn't. A clear framework for what the practice can legitimately require of an associate (clinical records, infection control compliance, AHPRA advertising compliance, fee disclosure, session start times, communication standards) versus what belongs to the associate's clinical autonomy (treatment recommendations, clinical technique, referral decisions, treatment sequencing). Includes a monthly performance conversation framework covering production trends, patient base development, clinical issues, operational friction, and the health of the relationship — structured, consistent, and practical.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Restraint of Trade and Exit\u003c\/strong\u003e Plan for the exit before the arrangement begins. Covers restraint of trade clauses — geographic radius (typically 2–5 km), duration (typically 1–3 years), what activities are restricted, and the enforceability requirements. Covers notice and termination — notice periods, summary termination circumstances, management of partially completed treatment, and the critical rule: patient records belong to the practice and system access must be removed on the last day of the arrangement, not after. Includes the Privacy Act 1988 reminder: allowing an associate to leave with patient contact details is not just a contractual breach — it is a privacy breach.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eAlso included:\u003c\/strong\u003e An associate performance and issue log template covering agreement start date, commission structure, notice period, restraint details, and superannuation obligation, plus a monthly production log for tracking performance across the full year.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this is for:\u003c\/strong\u003e Practice Owners who are bringing on their first associate and want to understand the structure, the terms, and the risks before signing anything. Practice Managers responsible for managing the day-to-day associate relationship and wanting a clear framework for expectations and performance conversations. Any practice that currently has an associate arrangement in place but has never formally documented expectations or had a structured monthly performance conversation.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 Format: 6-page editable Microsoft Word document (.docx) — complete the practice-specific fields and use the performance log and monthly production tracker for each associate. General guidance only — not legal advice. Always engage a solicitor with dental practice experience to draft the formal associate agreement.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — references Australian commission rate benchmarks, the Fair Work Act, the ATO contractor rules, AHPRA obligations, and the Privacy Act 1988\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53878364799340,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_handshake_e9cc60a3-dd19-41a2-800c-a60a48b42be9.png?v=1780795644"},{"product_id":"hygienist-oht-role-manual-2026","title":"Hygienist \/ OHT Role Manual 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eThe Complete Reference Guide for the Dental Hygienist and Oral Health Therapist Role in an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eA skilled hygienist or OHT who builds strong patient relationships, maintains an efficient recall system, and delivers exceptional preventive care is directly responsible for patient retention, the health of the appointment book, and a significant portion of the practice's recurring revenue. Most practices underinvest in defining what excellent performance in this role actually looks like — and then wonder why results are inconsistent.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eHygienist \/ OHT Role Manual 2026\u003c\/strong\u003e is the complete reference guide for the dental hygienist and oral health therapist role in an Australian dental practice. Covering scope of practice, daily responsibilities, periodontal assessment protocol, patient communication and recall, and KPIs — this manual sets clear expectations from day one and gives the hygienist or OHT a single, comprehensive reference for everything the role requires.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe manual is structured across 5 parts:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — The Role and Why It Matters\u003c\/strong\u003e A clear explanation of the hygienist and OHT role as the practice's prevention engine — and the direct link between a well-managed hygiene column and patient retention, appointment book health, and recurring revenue. Includes a plain-language comparison of the hygienist and OHT roles — qualification, scope of practice, and the key difference (OHT scope includes restorative treatment on children under 25 in most states). Covers the critical compliance requirement: scope of practice for hygienists and OHTs varies by state and territory and is defined by the individual's AHPRA registration conditions. The PM must hold a current copy of each clinician's AHPRA registration certificate and review it for conditions before allowing them to practise.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Daily Responsibilities\u003c\/strong\u003e A complete daily workflow checklist covering every stage of the hygiene day — before the first patient (surgery setup, schedule review, medical history flags, radiograph pre-loading), during each appointment (medical history update, periodontal assessment, clinical documentation, personalised OHI, dentist referral for findings, recall pre-booking), at the end of each appointment (notes, ADA item numbers, recall interval, infection control reset), and end of session (all notes completed, sterilisation initiated, clinical concerns communicated to the dentist). The standard is clear: no clinical notes carried over to the following day.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Periodontal Assessment Protocol\u003c\/strong\u003e The practice's expected standard for consistent, accurate periodontal assessment — with a clear table covering assessment frequency and minimum documentation requirements for four patient types: new patients (full chart at first appointment), healthy adult recall patients (full chart annually, BPE at intermediate appointments), patients with gingivitis or early periodontitis (full chart every 6 months), and periodontal maintenance patients (full chart every 3–6 months). Includes the most powerful patient communication insight in hygiene: showing a patient their BOP trend over time — reducing from 40% to 15% over 12 months — is more motivating than any amount of verbal instruction.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Patient Communication and Recall\u003c\/strong\u003e The recall pre-booking conversation script for use at the end of every appointment — including the response to patient hesitation — with a target of 80% of patients leaving with a future appointment booked. Covers personalised oral hygiene instruction: one or two specific, actionable recommendations based on today's findings, not a generic brush-and-floss reminder, with documentation of the specific OHI given so the next appointment can build on it. Includes the scripted approach for communicating clinical concerns to patients without overstepping scope — warm, clear, and always referring findings to the dentist.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — KPIs and Performance Standards\u003c\/strong\u003e Six measurable KPIs for the hygiene role with targets and the reason each matters: recall pre-booking rate (80%+), patient reappointment rate (75%+), BOP reduction rate for patients with active gingivitis (tracked for improvement), radiograph compliance rate (80%+), ADA item number accuracy (100%), and clinical notes completed same session (100%). Includes a monthly hygiene review framework covering column utilisation rate, pre-booking rate, active patient count, clinical incidents, and CPD status.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this is for:\u003c\/strong\u003e Practice Managers onboarding a new hygienist or OHT and wanting a complete, professional reference manual that sets clear expectations from day one. Practice Owners who want consistent performance from their hygiene column and a documented standard to manage against. Hygienists and OHTs who want a clear picture of what excellent performance in the role looks like — and how it will be measured.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 Format: 6-page editable Microsoft Word document (.docx) — complete the practice-specific fields with your practice name, hygienist\/OHT name, AHPRA registration number, and supervising clinician. Designed to be provided to the hygienist or OHT at the start of employment and reviewed annually.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — references AHPRA registration requirements, state-specific scope of practice rules, ADA item numbers, and HICAPS claiming standards\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53878373155180,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_xray_radiography_da.png?v=1780298355"},{"product_id":"return-to-work-injury-management-policy-2026","title":"Return to Work \u0026 Injury Management Policy 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Practical Policy and PM Checklist for Managing Workplace Injuries, Illness-Related Absences, and Return-to-Work Arrangements in an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eA team member injures their back during a patient transfer. A dental assistant develops a wrist injury from repetitive instrumentation. A hygienist is off for six weeks with a shoulder problem. How the practice manages these situations — the reporting, the claim, the suitable duties, the return-to-work plan — determines the outcome for the team member, the practice's legal exposure, and the operational impact on the rest of the team.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eReturn to Work \u0026amp; Injury Management Policy 2026\u003c\/strong\u003e is a practical policy and PM checklist for managing workplace injuries, illness-related absences, and return-to-work arrangements in an Australian dental practice. Covering the legal framework, injury reporting requirements, workers' compensation claim lodgement, suitable duties, return-to-work planning, and extended absence management — with a ready-to-use RTW plan template and clear guidance for every scenario the PM is likely to face.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe policy is structured across 3 parts:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Policy Statement and Legal Framework\u003c\/strong\u003e The practice's commitment to safe, early, and supported return to work — and the legal framework that applies. Covers four categories of absence with their key legal framework and practice obligations: work-related injury or illness (workers' compensation legislation, WHS Act), short-term non-work-related illness (Fair Work Act personal leave entitlements, HPSS Award), extended non-work-related illness (medical evidence, graduated RTW plan), and work-related psychological injury (same seriousness as physical injury, early insurer involvement). Includes the critical jurisdiction reminder: workers' compensation legislation varies by state and territory. Key authorities listed for every state — NSW (SIRA), VIC (WorkSafe), QLD (WorkCover), WA (WorkCover WA), SA (ReturnToWorkSA), TAS (WorkSafe Tasmania).\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Reporting a Workplace Injury\u003c\/strong\u003e Every workplace injury must be reported on the day it occurs — this is a WHS legal requirement and is in the team member's best interests. A complete immediate-action checklist covering first aid, serious injury response, same-day notification to the PM and Practice Owner, WHS Incident Report completion, workers' compensation medical certificate requirements, and notifiable incident obligations under WHS legislation. Covers workers' compensation claim lodgement — the rule is to lodge early, not to wait and see. Includes the reminder that the Practice Owner is responsible for ensuring current workers' compensation insurance is in place and that the PM knows the insurer and policy details.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Return to Work Planning\u003c\/strong\u003e The evidence-based case for early return to suitable duties — team members who return to some form of work during recovery have better outcomes than those who remain on full absence. A practical suitable duties table for every role in a dental practice: DA with upper limb injury (reception support, sterilisation oversight, recall calls), FOC with back injury (modified workstation, seated duties, phone-based patient communication), hygienist\/OHT with wrist or shoulder injury (patient communication, non-instrumentation OHI, reception support), and PM with any injury (most tasks can be performed with workstation modifications). Includes the non-negotiable rule: suitable duties must be genuinely safe and must work within the medical certificate restrictions. A complete Return to Work Plan template covering injury description, treating doctor, workers' compensation claim number, current medical restrictions, proposed suitable duties, hours and days, escalation plan, target date for full duties, and review date. Extended absence management guidance for absences beyond 10 days — updated medical certificates, fortnightly check-in calls, temporary replacement planning, and the critical instruction: document every conversation, every certificate, and every action taken.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this is for:\u003c\/strong\u003e Practice Managers who are the nominated Return to Work Coordinator for their practice and want a clear, compliant process to follow when a team member is injured or ill. Practice Owners who want confidence that workplace injuries are being managed correctly, claims are being lodged appropriately, and the practice's legal exposure is being managed. Any practice that has never had a formal return-to-work policy and has been managing injuries informally — or not at all.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 Format: 5-page editable Microsoft Word document (.docx) — complete the practice-specific fields with your practice name, PM name, and nominated RTW coordinator. The RTW plan template is designed to be completed for each individual injury event. General guidance only — not legal advice. Always engage your workers' compensation insurer and, where needed, an employment law solicitor for jurisdiction-specific obligations.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — references state-specific workers' compensation authorities, the Work Health and Safety Act 2011, the Fair Work Act, and the Health Professionals and Support Services Award 2020\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53878373286252,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_manager_staff_oneonone_e555bfd1-5818-489f-b53e-933378eeb138.jpg?v=1780301627"},{"product_id":"staff-recognition-rewards-guide-2026","title":"Staff Recognition \u0026 Rewards Guide 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Practical Guide for Practice Managers to Recognise, Acknowledge, and Reward Dental Practice Team Members in Ways That Genuinely Motivate\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003ePeople leave managers, not practices. And the number one reason people feel undervalued at work is not pay — it is that nobody notices what they do. Staff recognition is one of the most consistently underutilised leadership tools in dental practice management, and it costs almost nothing to get right.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eStaff Recognition \u0026amp; Rewards Guide 2026\u003c\/strong\u003e is a practical guide for Practice Managers to recognise, acknowledge, and reward dental practice team members in ways that genuinely motivate — without breaking the budget, without the awkwardness of generic rewards that nobody wants, and without the hollow feeling of praise that is not specific enough to mean anything. Covering the psychology of recognition, what works for different personality types, day-to-day recognition habits, milestone acknowledgement, and a comprehensive ideas bank across every budget level.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe guide is structured across 4 parts:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Why Recognition Matters More Than Rewards\u003c\/strong\u003e The most important distinction in this space: recognition is an acknowledgement of a person and their contribution. A reward is a thing. Recognition without rewards is powerful. Rewards without recognition are hollow. Covers the single most impactful recognition skill a PM can develop — specificity. \"You did a great job today\" is pleasant but forgettable. \"The way you handled Mrs Chen this morning — you stayed calm, you explained everything clearly, and she left smiling — that's exactly what this practice stands for\" is remembered for months. Includes a practical table of what different team members are motivated by — public acknowledgement, private personal acknowledgement, professional development, flexible arrangements, financial recognition, and team belonging — with what works for each type and what to avoid.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Day-to-Day Recognition Habits\u003c\/strong\u003e Seven daily and weekly habits that build recognition into the way the PM leads — starting every one-on-one by naming one specific thing the team member did well, opening every team meeting with a win of the week, writing at least one handwritten note per month, passing on patient compliments directly and specifically, acknowledging effort not just outcomes, celebrating work anniversaries, and saying thank you — directly, specifically, and often. These habits cost nothing and produce a measurably different team culture over time.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Milestone Recognition\u003c\/strong\u003e A practical table of the moments that matter and how to acknowledge each one — work anniversaries (1, 3, 5, 10 years), completing a qualification or CPD course, exceptional patient feedback, handling a difficult situation well, personal milestones (engagement, new baby, home purchase), successfully completing probation, and completing a significant practice project. Each milestone has a specific, practical acknowledgement approach — not a generic \"do something nice\" suggestion.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Recognition Ideas Bank\u003c\/strong\u003e A comprehensive bank of recognition ideas across four budget levels. No cost — immediate impact: specific verbal acknowledgements, handwritten thank-you cards, team meeting shout-outs, extended lunch breaks, letting them choose the team playlist or morning tea. Low cost ($20–$100): coffee or lunch vouchers, gift cards, small personalised gifts, CPD contributions, movie tickets, spa vouchers. Higher investment for significant milestones: CPD course funding, an additional day of paid leave, team celebration dinners, personalised service gifts. Team-wide recognition events: annual team celebration dinners, quarterly wins-and-learning sessions, team outings chosen by the team, and a \"book of wins\" — a shared record of specific acknowledgements throughout the year. Includes the most important advice in the whole guide: before spending money on a team event, ask the team what they would actually enjoy. The consultation is itself a form of recognition.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this is for:\u003c\/strong\u003e Practice Managers who want to build a team that feels genuinely valued — and want practical, specific tools to make that happen rather than vague advice to \"show more appreciation.\" Practice Owners who are losing good team members and suspect that recognition — or the lack of it — may be part of the reason. Any practice where the team does good work every day that goes largely unacknowledged.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 Format: 5-page editable Microsoft Word document (.docx) — designed to be read, reflected on, and used as an ongoing reference. The ideas bank and milestone table are practical tools to return to regularly, not a one-time read.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — practical, direct, and written for the realities of leading a small dental team where the PM wears many hats and recognition often falls to the bottom of the to-do list\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53878375285100,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_team_group_photo.jpg?v=1778745275"},{"product_id":"termination-dismissal-guide-2026","title":"Termination \u0026 Dismissal Guide 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Step-by-Step Guide for Practice Managers and Practice Owners on How to End Employment Lawfully in an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eTerminating employment is one of the highest-risk actions a practice owner or manager can take. Done incorrectly, it can result in unfair dismissal claims, general protections claims, adverse action claims, and significant financial and reputational consequences. Done correctly — with a valid reason, a fair process, and proper documentation — it is a lawful and sometimes necessary action that protects the practice and the team. The difference between the two outcomes is almost always process.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eTermination \u0026amp; Dismissal Guide 2026\u003c\/strong\u003e is a step-by-step guide for Practice Managers and Practice Owners on how to end employment lawfully in an Australian dental practice. Covering all five ways employment ends — resignation, redundancy, performance-based termination, summary dismissal, and end of fixed term or casual engagement — with pre-termination checklists, a termination meeting guide, final pay entitlements, and a plain-language explanation of unfair dismissal risk and how to avoid it.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe guide is structured across 5 parts:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Understanding the Legal Framework\u003c\/strong\u003e A clear overview of the five types of employment ending and the key legal requirements for each: resignation (accept in writing, confirm final day and entitlements), redundancy (genuine redundancy test, consultation requirement, redundancy pay for 1+ year service), performance or conduct termination (valid reason, procedural fairness, documented warnings), summary dismissal (serious misconduct only — not for performance issues), and end of fixed term or casual engagement (correct classification, casual conversion rights after 12 months). Includes the most important instruction in the document: always seek advice from a solicitor or HR specialist experienced in Fair Work Act matters before terminating any employee. The cost of advice before termination is far less than the cost of defending an unfair dismissal claim after it.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Managing Resignations\u003c\/strong\u003e A practical guide to managing a resignation correctly — asking for written confirmation, confirming the final day based on the notice period in the contract or HPSS Award, the important instruction not to ask the employee to leave before their notice period expires unless the practice is willing to pay out the notice period, conducting an exit interview, calculating and paying all entitlements on or before the final day, revoking system access and retrieving practice property on the last day, and briefing the team professionally. Includes one of the most important pieces of leadership advice in the guide: what you say about departing employees tells your current team exactly what you will say about them one day.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Performance-Based Termination\u003c\/strong\u003e The most detailed section — covering the four things the practice must be able to demonstrate before terminating for performance or conduct: a valid reason, notification of the reason, an opportunity to respond, and a fair process. Includes a pre-termination checklist (valid reason documented, prior written warnings given, reasonable opportunity to improve provided, show cause letter issued, support person opportunity offered, response genuinely considered, legal advice obtained, final pay prepared) and a termination meeting checklist (private room, witness, termination letter, final pay calculation, property list, system access revocation, written record of meeting completed same day). Covers how to conduct the termination meeting — direct, brief, and calm — and the critical instruction not to conduct a termination meeting on a Friday or before a public holiday, which limits the employee's immediate access to support.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Summary Dismissal\u003c\/strong\u003e A clear explanation of what summary (instant) dismissal is, when it is lawful, and — critically — when it is not. Summary dismissal is for serious misconduct only: theft or fraud, physical assault, deliberate and serious breach of patient confidentiality, practising outside AHPRA scope in a way that seriously endangers patient safety, being under the influence of alcohol or illicit drugs at work, serious bullying or harassment, and deliberate falsification of patient records or billing. Includes the essential instruction: even in cases of serious misconduct, the practice should conduct a brief investigation before dismissing — put the allegation to the employee, give them an opportunity to respond, and if necessary suspend on pay for 24–48 hours while investigating. This protects the practice from claims that the process was unfair.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — Final Pay and Unfair Dismissal\u003c\/strong\u003e A complete final pay entitlements table covering unpaid wages (all employees, all hours worked to the final day), accrued annual leave (all employees, at the ordinary rate of pay), notice pay if applicable (NES minimum based on years of service or contractual notice, whichever is greater), redundancy pay (employees with 1+ year of service, NES scale), and leave loading on annual leave payout for HPSS Award-covered employees (17.5%). Covers unfair dismissal risk: employees with 6+ months service (or 12 months in a small business with fewer than 15 employees) may be eligible to apply to the Fair Work Commission within 21 days of dismissal. The best defence is a documented, procedurally fair process with a valid reason. If an unfair dismissal application is received, seek legal advice immediately — most matters are resolved at conciliation before reaching a hearing, and early legal advice improves outcomes.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this is for:\u003c\/strong\u003e Practice Managers who have never had to terminate an employee and want to understand the process before they are in the middle of it. Practice Owners who want to ensure that any termination decision is made correctly, documented properly, and defended if challenged. Any practice that has previously terminated employment informally — or is currently managing a performance issue that may lead to termination — and wants to understand what procedural fairness actually requires.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 Format: 6-page editable Microsoft Word document (.docx) — use the pre-termination and termination meeting checklists for every termination event. General guidance only — not legal advice. Always engage a solicitor or HR specialist with Fair Work Act experience before terminating any employee.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — references the Fair Work Act 2009, the National Employment Standards, the Health Professionals and Support Services Award 2020, AHPRA scope of practice obligations, and the Fair Work Commission unfair dismissal jurisdiction\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53881733087596,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_manager_laptop_review_2e1250e7-2757-4585-af2b-66853b222868.jpg?v=1780299272"},{"product_id":"workplace-bullying-harassment-policy-2026","title":"Workplace Bullying \u0026 Harassment Policy 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Comprehensive Standalone Policy for Australian Dental Practices Covering the Prevention and Management of Workplace Bullying, Harassment, and Sexual Harassment\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eEvery Australian dental practice has a legal obligation to provide a workplace that is safe, respectful, and free from bullying, harassment, and sexual harassment. Under the Respect@Work legislation, employers now have a positive duty to actively prevent sexual harassment from occurring — not merely to respond when it does. Most small dental practices have no policy in place, no defined reporting procedure, and no documented investigation process. That is a significant legal and cultural risk.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eWorkplace Bullying \u0026amp; Harassment Policy 2026\u003c\/strong\u003e is a comprehensive standalone policy for Australian dental practices covering the prevention and management of workplace bullying, harassment, and sexual harassment — with clear definitions, real-world examples, a reporting procedure, a 6-step investigation process, manager obligations, a prevention framework, and a team member acknowledgement form. Ready to implement, ready to induct new team members with, and ready to reference when a complaint is made.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe policy is structured across 5 parts:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Policy Statement and Scope\u003c\/strong\u003e A clear commitment statement that every team member has the right to come to work without being subjected to behaviour that demeans, threatens, or humiliates them. Covers the scope of the policy — all team members including permanent, part-time, casual, and contracted staff — and the important clarification that the policy applies to behaviour at the workplace, at work-related events, and to behaviour conducted via electronic means (text, email, social media) that affects the workplace. Covers the legal framework: workplace bullying is defined under the Work Health and Safety Act 2011 as repeated unreasonable behaviour directed towards a worker or group of workers that creates a risk to health and safety. A worker who believes they are being bullied may apply to the Fair Work Commission for a stop bullying order. Serious cases may also give rise to workers' compensation claims, general protections claims, and civil liability.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Definitions and Examples\u003c\/strong\u003e A clear, practical explanation of the three distinct categories — bullying, harassment, and sexual harassment — with real-world examples of each and, critically, a clear table of what bullying does and does not include. Bullying does include: repeated verbal abuse or humiliation, deliberate exclusion from work activities, unreasonable workload manipulation, repeated unjustified harsh criticism, spreading malicious rumours, and threatening employment status to intimidate. Bullying does not include: reasonable management action taken in a reasonable way, setting clear performance standards and holding team members accountable, rostering decisions made for legitimate operational reasons, a single incident of conflict or difficult conversation, firm but respectful management of underperformance, or redundancy managed fairly and transparently. This distinction is one of the most important and most misunderstood in workplace relations. Covers harassment (unwanted behaviour related to a protected attribute including race, sex, age, disability, religion, pregnancy, or sexual orientation) and sexual harassment (unwanted conduct of a sexual nature that a reasonable person would find offensive, humiliating, or intimidating — intent is not required, impact is what matters). Includes the Respect@Work positive duty: employers must take reasonable and proportionate measures to prevent sexual harassment from occurring, not merely respond when it does.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Reporting Procedure\u003c\/strong\u003e A clear, practical reporting procedure covering who to report to (PM in the first instance; Practice Owner if the concern involves the PM; Fair Work Commission, state anti-discrimination body, or union representative if the concern involves the Practice Owner), how reports can be made (verbally or in writing — the practice will not require a written complaint before commencing an investigation), and how confidentiality will be managed. Includes the no-retaliation commitment: a team member who makes a complaint in good faith will not be penalised, regardless of the outcome. Any retaliation against a person who has made a complaint is itself misconduct and will be dealt with under this policy.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Investigation Process\u003c\/strong\u003e A 6-step investigation process: Receive (acknowledge the report in writing within 24 hours), Assess (determine the nature and seriousness and consider immediate interim measures such as separating the parties or changing rosters), Investigate (speak separately with the complainant, the respondent, and any witnesses — maintain confidentiality throughout, do not conduct joint meetings unless both parties agree), Decide (assess the evidence on the balance of probabilities), Act (take appropriate action ranging from mediation and coaching to formal disciplinary action up to and including dismissal), and Close (inform both parties of the outcome to the extent appropriate, document in the complaints register, follow up with both parties within 4 weeks).\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — Manager Obligations and Prevention\u003c\/strong\u003e The prevention obligations that sit with the Practice Manager and Practice Owner — modelling the expected behaviour, addressing concerning behaviour early before it becomes a formal complaint, inducting all new team members on the policy at commencement with a signed acknowledgement, annual refresher training for all team members, and awareness of early warning signs (exclusion, cliques, and gossip) before they escalate. Includes the critical vicarious liability reminder: if a manager is aware of bullying or harassment and fails to act, the practice may be held liable for the behaviour. Includes a team member acknowledgement form — name, role, signature, and date — ready to be signed at induction and filed.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this is for:\u003c\/strong\u003e Practice Managers who need a compliant, ready-to-implement bullying and harassment policy that covers every scenario the practice is likely to face. Practice Owners who want confidence that their practice meets its positive duty obligations under the Respect@Work legislation and the WHS Act. Any practice that currently has no bullying and harassment policy — or one that has never been reviewed, does not cover sexual harassment, or does not include a defined reporting and investigation procedure.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 Format: 7-page editable Microsoft Word document (.docx) — complete the practice-specific fields, provide to every team member at induction for signature, and retain the signed acknowledgement form in each team member's personnel file. General guidance only — not legal advice. For complex complaints or investigations involving potential criminal conduct, engage a solicitor or HR specialist immediately.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — references the Work Health and Safety Act 2011, the Fair Work Act 2009, the Sex Discrimination Act (Respect@Work amendments), state anti-discrimination legislation, and the Fair Work Commission stop bullying jurisdiction\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53881733251436,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_reception_4.png?v=1777692441"},{"product_id":"disc-personality-profiling-workbook-2026","title":"DISC Personality Profiling Workbook 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Complete DISC Self-Assessment and Leadership Guide for Dental Practice Managers, 2ICs, and Their Teams\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe same management approach that works perfectly with one team member falls completely flat with another. The same feedback style that motivates one person shuts another down. The same communication that feels direct and efficient to one team member feels cold and dismissive to another. This is not a personality clash — it is a style difference. And once you understand it, you can work with it.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eDISC Personality Profiling Workbook 2026\u003c\/strong\u003e is a complete DISC self-assessment and leadership guide for dental practice teams — including a 20-question self-assessment questionnaire, a scoring sheet, full style explanations written specifically for PM and 2IC roles, and a practical team application toolkit. No external assessment tool required, no subscription, no login. Everything needed to understand your own style and your team's styles is in this one document.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe workbook is structured across 5 parts:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — What Is DISC?\u003c\/strong\u003e A clear, practical introduction to the DISC framework — four primary behavioural styles: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C). DISC does not measure intelligence, clinical skill, or values — it describes how people prefer to communicate, make decisions, process information, and respond under pressure. Covers the most important principle: DISC is a spectrum, not a label. Every person is a blend of all four styles. Most people have one or two dominant styles that feel natural. Understanding your own blend and your team's blend changes how you lead.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Self-Assessment Questionnaire\u003c\/strong\u003e A 20-question self-assessment questionnaire covering how the team member takes charge of tasks, contributes in team discussions, solves problems, responds under pressure, communicates, is motivated, prefers to work, responds to change, leads, and plans. Each question offers four options — one for each DISC style — and the instruction is to answer instinctively based on how you actually behave at work, not how you think you should behave. Designed to be completed in under 10 minutes and used immediately.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Scoring Sheet\u003c\/strong\u003e A simple scoring sheet — count how many times each column was selected, record the total for each style, and identify the primary style (highest score) and secondary style (second highest). No calculation required beyond counting. The result is a clear, immediate picture of the team member's dominant behavioural style.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Understanding Your Style\u003c\/strong\u003e Detailed style explanations for all four DISC profiles, written specifically for how each style functions in a PM or 2IC role in a dental practice. The D Style (Dominance) — takes charge quickly, thrives in fast-paced environments, leads with confidence, not afraid to address performance issues directly. Strengths in emergencies, conflict resolution, and operational decision-making. Development areas: may appear blunt or impatient, might overlook team emotions. The I Style (Influence) — builds rapport easily with patients and staff, motivates with enthusiasm and warmth, naturally boosts morale and team culture. Strengths in reception leadership and team building. Development areas: avoids conflict, may overpromise and struggle with follow-through. The S Style (Steadiness) — provides stability and calm during busy periods, deeply supportive and dependable, acts as the glue that holds the team together. Strengths in patient care, treatment coordination, and continuity. Development areas: avoids difficult conversations, hesitant in fast-paced decisions. The C Style (Conscientiousness) — ensures accuracy, compliance, and high-quality care, sets and maintains systems and processes, brings order and structure. Strengths in infection control, compliance, reporting, and data accuracy. Development areas: can be overly critical or perfectionistic, struggles with ambiguity. Each style includes a practical \"how to work with this style\" guide for the PM — covering communication approach, feedback delivery, motivation, and what to avoid.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — Team DISC Map and Application\u003c\/strong\u003e A team DISC map template for recording every team member's primary and secondary style, key motivator, communication preference, and PM notes — a leadership awareness tool, not a labelling exercise. Includes a practical application table covering five common PM situations across all four styles: giving feedback, introducing change, resolving conflict, motivating under pressure, and performance conversations. Each cell gives a specific, actionable approach for that style in that situation. Closes with the most important insight in the workbook: DISC-style clashes are one of the most common causes of team conflict. A high D and a high S will clash on pace and directness. A high I and a high C will clash on detail versus energy. Understanding the style difference does not excuse the behaviour — but it helps the PM facilitate resolution more effectively.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this is for:\u003c\/strong\u003e Practice Managers who want to understand why their team members respond so differently to the same management approach — and want a practical tool to adapt their leadership accordingly. 2ICs developing their leadership skills and wanting a framework for understanding the people they work alongside. Practice Owners who want their PM to have access to a practical, immediately applicable people leadership tool without the cost of an external DISC assessment provider. Any dental practice team that wants to do a team workshop on communication styles and work better together.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 Format: 7-page editable Microsoft Word document (.docx) — print one copy per team member for the self-assessment, complete the team DISC map together, and use the application table as an ongoing leadership reference. Designed to be used as a team workshop tool or as a self-directed leadership development resource.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for dental practice teams — every style explanation and application example is written specifically for the PM, 2IC, dental assistant, hygienist, and front office roles in a dental practice setting\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53881734791532,"sku":null,"price":79.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_team_celebration.jpg?v=1778745275"},{"product_id":"probation-review-extension-template-2026","title":"Probation Review \u0026 Extension Template 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Structured, Legally Sound Checklist and Review Template for Managing Probation Extensions in an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eA new team member is coming to the end of their probation and they are not quite there yet. Not bad enough to let go — but not ready to confirm either. You believe they can get there with more time and the right support. The question is: how do you extend probation correctly, fairly, and in a way that protects the practice if the relationship ultimately doesn't work out?\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eProbation Review \u0026amp; Extension Template 2026\u003c\/strong\u003e is a structured, legally sound checklist and review template for Practice Managers to use when a team member is not meeting the required standard during probation. Covering the legal foundation, a pre-review checklist, a scored performance assessment, a ready-to-sign extension letter, and a final outcome record — everything needed to manage a probation extension correctly, from the decision to extend through to the end-of-extension outcome.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe template is structured across 5 parts:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Before You Use This Template\u003c\/strong\u003e The legal foundation every PM must confirm before extending probation. The right to extend must already exist in the team member's contract of employment — this section explains exactly what to check and what to do if the contract is silent on extension. Includes clear guidance on when extension is the right call (genuine effort, specific and closable gap, willingness to provide support) and when it is not (no meaningful improvement, conduct or attitude issues, outcome unlikely to change with more time). If extension is not the right call, this section directs the PM to the Resolve Termination \u0026amp; Dismissal Guide instead.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Pre-Review Checklist\u003c\/strong\u003e A 10-point checklist to complete before the review meeting — confirming the contractual right to extend, gathering specific dated evidence of performance gaps, reviewing previous feedback and coaching already provided, considering mitigating factors, drafting the proposed new end date and improvement targets, and booking a private room. Ensures the decision to extend is based on evidence and that the process is procedurally fair before the conversation happens.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Probation Performance Assessment\u003c\/strong\u003e A scored assessment template to complete during or immediately before the review meeting. Rates the team member across 7 areas — technical skills and role competency, punctuality and reliability, patient communication, team communication, initiative and problem-solving, compliance with practice standards, and cultural fit and attitude — on a 1 to 5 scale. Includes space for specific dated examples of performance gaps, support and coaching already provided, and confirmation that clear documented feedback was given before the review.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Decision Record and Extension Letter\u003c\/strong\u003e A formal decision record covering three possible outcomes — confirm employment, extend probation, or end employment — with the extension option requiring a new end date, specific measurable improvement targets, and additional support to be provided. Includes a ready-to-use extension letter template on practice letterhead, covering the original probation end date, the specific areas requiring further development, the new end date, the support to be provided, and the targets to be met. Includes the critical instruction: always give the letter in person during the review meeting and follow up by email the same day. Verbal-only extensions are far harder to rely on if a dispute arises.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — Final Outcome Record\u003c\/strong\u003e Completed at the end of the extension period — whether the improvement targets were met, the evidence and comments, and the final decision: confirm employment or end employment. Includes the important reminder that probation cannot be extended indefinitely — most contracts permit only one extension, and repeated extensions without resolution increase legal risk and are rarely fair to either party.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this is for:\u003c\/strong\u003e Practice Managers who need to extend a team member's probation and want a structured, documented process that is procedurally fair and legally sound. Practice Owners who want confidence that probation decisions are being made on evidence, communicated in writing, and recorded correctly. Any practice that has previously extended probation verbally or informally — and wants a better process for next time.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 Format: 7-page editable Microsoft Word document (.docx) — complete the practice-specific fields and use the assessment, decision record, and extension letter for each individual probation event. The final outcome record is completed at the end of the extension period. General guidance only — not legal advice. For any probation extension involving a team member who has raised a grievance, disclosed a health condition, or taken leave, seek advice from a solicitor or HR specialist before proceeding.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — references the Fair Work Act 2009, the National Employment Standards, the Health Professionals and Support Services Award 2020, and the unfair dismissal jurisdiction of the Fair Work Commission\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53931724669292,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_hr_contract_signing_54d61afc-05d6-4e97-bd2f-cf0160e52e79.png?v=1780301246"},{"product_id":"the-new-pm-starter-pack","title":"The New PM Starter Pack 2026 - Save $85","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eSix Essential Resources for Practice Managers Starting a New Role or Building a Stronger Foundation in an Australian Dental Practice\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eStarting a new practice manager role is one of the most exciting — and most overwhelming — transitions in a dental career. There is so much to learn, so much to establish, and so much riding on getting the first 90 days right. The practices where new PMs thrive are not the ones with the easiest teams or the most supportive owners. They are the ones where the PM had a clear plan, the right frameworks, and the confidence that comes from knowing exactly what to do next.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eNew PM Starter Pack\u003c\/strong\u003e brings together six of the most essential resources in the Resolve library — specifically chosen for the practice manager who is new to the role, stepping up from a 2IC position, or simply ready to build a stronger, more deliberate foundation in the practice they already manage. Six documents. One bundle. Everything you need to start well and lead with confidence.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWhat's included:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e1 — 90-Day New PM Action Plan\u003c\/strong\u003e The complete roadmap for the first three months in a practice manager role. Structured across three phases — Learn (Days 1–30), Build (Days 31–60), and Lead (Days 61–90) — with specific weekly priorities, audit checklists, and milestones for each phase. Covers what to observe, what to document, what to fix, and how to establish credibility with the team and the owner from day one. Whether you are brand new to the role or have been in it for years without a structured plan, this is where to start. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e2 — Owner-PM Relationship Framework\u003c\/strong\u003e The single most important relationship in a dental practice — and the one that is most often left to chance. This framework sets out the expectations, communication rhythms, decision-making boundaries, and feedback processes that make the owner-PM relationship genuinely work for both people. Includes a structured 60-minute conversation guide to use with the practice owner in the first month, a communication preferences template, and a quarterly relationship check-in process. The practices that run well are almost always the ones where this relationship is clear, deliberate, and regularly maintained. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e3 — Team Culture \u0026amp; Values Workbook\u003c\/strong\u003e A practical guide and workshop workbook for building a deliberate, values-driven team culture. Includes a culture audit, ready-to-use value cards, a structured 60-minute team workshop, and daily PM habits for building and sustaining the culture you want. Not a motivational poster — a working tool designed to be used with the team right now. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e4 — DISC Personality Profiling Workbook\u003c\/strong\u003e A complete DISC self-assessment and leadership guide for dental practice teams. Includes a 20-question questionnaire, scoring sheet, full style explanations written specifically for PM and 2IC roles, and a practical team application toolkit. Run it as a team workshop and watch the communication dynamics shift. No subscription, no external tool — everything is in the document. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e5 — Staff Recognition \u0026amp; Rewards Guide\u003c\/strong\u003e A practical guide for recognising, acknowledging, and rewarding dental practice team members in ways that genuinely motivate — without breaking the budget. Covers the psychology of recognition, what works for different personality types, day-to-day recognition habits, milestone acknowledgement, and a comprehensive ideas bank across every budget level. One of the most consistently underused leadership tools in dental practice management, and one of the most impactful when done well. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e6 — Difficult Conversations Guide\u003c\/strong\u003e A practical framework for having the conversations that most practice managers avoid — underperformance, attitude issues, personal hygiene, conflict between team members, and the gap between what was agreed and what is actually happening. Covers how to prepare, how to open the conversation, how to stay on track when it gets uncomfortable, and how to document the outcome. The PM who can have difficult conversations confidently and consistently is the PM who builds the strongest teams. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this pack is for:\u003c\/strong\u003e Practice Managers who are new to the role and want a structured, confident start — not just a list of things to figure out as they go. Experienced PMs who have never had a formal framework for the owner relationship, team culture, or difficult conversations and want to build one now. 2ICs preparing to step up into a PM role and wanting to understand what the role actually requires before they are in it. Practice Owners who want to give their new or existing PM the best possible tools to succeed.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📦 Bundle includes 6 instant digital downloads — all in editable Microsoft Word (.docx) format. Each document is delivered separately and available immediately after purchase.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — all six documents available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — every document references Australian Award conditions, Fair Work obligations, and the specific realities of managing a dental practice team\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e💰 Individual value $174 — yours for $89. Save $85.\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53977981616492,"sku":null,"price":89.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_pm_leadership_window.png?v=1779349187"},{"product_id":"team-management-pack-save-114","title":"Team Management Pack - Save $114","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eSeven Essential Resources for Practice Managers Who Want a Well-Defined, Well-Run, and Well-Led Dental Practice Team\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eA dental practice runs on its people. The clinical skill is there, the equipment is there, the patients are there — but if the team doesn't know exactly what their role requires, if meetings are unproductive or never happen at all, and if there are no clear standards to manage against, the practice will always underperform relative to its potential. The practices that run well are the ones where every team member knows what is expected of them, where the PM runs meetings that actually move things forward, and where the whole team is working from the same playbook.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eTeam Management Pack\u003c\/strong\u003e brings together seven of the most practical team management resources in the Resolve library — covering role clarity for every clinical and administrative position, job description templates, and a complete meeting management system. Seven documents. One bundle. Everything a practice manager needs to define, lead, and run a high-performing dental practice team.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWhat's included:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e1 — Dental Assistant Role Manual\u003c\/strong\u003e The complete reference guide for the dental assistant role in an Australian dental practice. Covers scope of practice, daily clinical and non-clinical responsibilities, infection control obligations, instrument management, surgery preparation and pack-down, patient communication standards, and KPIs. Sets clear expectations from day one and gives every dental assistant a single, comprehensive reference for everything the role requires. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e2 — Hygienist \/ OHT Role Manual\u003c\/strong\u003e The complete reference guide for the dental hygienist and oral health therapist role. Covers AHPRA registration requirements, state-specific scope of practice, daily responsibilities, periodontal assessment protocol, patient communication and recall, pre-booking expectations, and KPIs including column utilisation rate, pre-booking rate, and active patient count. Designed to be provided at the start of employment and reviewed annually. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e3 — Front Office Coordinator Role Manual\u003c\/strong\u003e The complete reference guide for the front office coordinator role — the most underestimated position in a dental practice. Covers patient communication standards, appointment book management, recall and reactivation, HICAPS and health fund processing, end-of-day reconciliation, new patient experience, and KPIs. Sets a professional standard for the role and gives every FOC a clear picture of what excellent performance looks like and how it will be measured. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e4 — Job Description Templates Pack\u003c\/strong\u003e Ready-to-use job description templates for every core role in a dental practice — practice manager, dental assistant, hygienist\/OHT, front office coordinator, treatment coordinator, and 2IC. Each template covers the role summary, key responsibilities, required qualifications and experience, reporting structure, and performance expectations. Use them for recruitment, induction, and performance management — or as the foundation for a customised version that reflects your specific practice. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e5 — Practice Meeting Management Guide\u003c\/strong\u003e A complete guide to running effective practice meetings — covering why most dental practice meetings fail, how to set a clear agenda, how to manage time and participation, how to handle conflict in a meeting, and how to ensure decisions are followed through. Includes guidance on meeting frequency, who should attend, and how to build a meeting culture where team members actually want to be present. The PM who runs great meetings builds a team that communicates well, resolves problems quickly, and moves in the same direction. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e6 — Monthly Team Meeting Pack\u003c\/strong\u003e A complete, ready-to-use pack for the monthly all-team meeting — including a structured agenda template, a pre-meeting preparation checklist, a facilitation guide for the PM, a team wins and recognition section, a practice update framework, and a minutes template. Designed so the PM can prepare and run a professional, productive monthly meeting in under 30 minutes of preparation time. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003e7 — Practice Meeting Agenda Pack\u003c\/strong\u003e A set of ready-to-use agenda templates for every type of practice meeting — clinical team meetings, administrative team meetings, one-on-one check-ins, performance review meetings, and emergency team huddles. Each template is structured to keep the meeting focused, time-efficient, and outcome-oriented. Use them as-is or customise for your practice's specific meeting rhythm. \u003cem\u003eIndividual value: $29.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWho this pack is for:\u003c\/strong\u003e Practice Managers who want every team member to have a clear, documented standard for their role — and a meeting system that keeps the whole team aligned and accountable. Practice Owners who are tired of role ambiguity, inconsistent performance, and meetings that go nowhere. Any practice that is onboarding new team members and wants professional, ready-to-use role manuals and job descriptions rather than starting from scratch. Practices that have never had a consistent meeting rhythm and want to build one that actually works.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📦 Bundle includes 7 instant digital downloads — all in editable Microsoft Word (.docx) format. Each document is delivered separately and available immediately after purchase.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ Instant digital download — all seven documents available immediately after purchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 Built for Australian dental practices — every role manual references AHPRA registration requirements, Australian Award conditions, ADA item numbers, and HICAPS claiming standards\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e💰 Individual value $203 — yours for $89. Save $114.\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53978002784620,"sku":null,"price":89.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_team_celebration.jpg?v=1778745275"}],"url":"https:\/\/www.resolvedentalconsultancy.com.au\/collections\/team-management.oembed","provider":"Resolve Dental Consultancy","version":"1.0","type":"link"}