{"title":"Performance and Leadership","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eThe difference between a good practice and a great one is leadership. This collection brings together Resolve Dental Consultancy's complete performance and leadership toolkit — from daily huddles and monthly meeting packs to PM productivity systems, annual planning tools, and staff performance reviews. Built for Australian dental practice owners and Practice Managers who want to lead their teams with structure, consistency, and purpose. Fully editable Word and Excel formats, instant digital download.\u003c\/span\u003e\u003c\/p\u003e","products":[{"product_id":"pm-mental-health-burnout-awareness-workbook","title":"Mental Health \u0026 Burnout Awareness Workbook 2026","description":"\u003cp\u003eA practical, honest workbook for Dental Practice Managers who are running on empty — created by Sharon Lee, Director of Resolve Dental Consultancy, with over 37 years in the dental industry including building and selling three dental practices.\u003c\/p\u003e\n\u003cp\u003eManaging a dental practice is one of the most demanding roles in healthcare. You are simultaneously an HR manager, a financial controller, a patient experience leader, a compliance officer, a marketing coordinator — and the person everyone turns to when something goes wrong. This workbook gives you a structured, private framework for understanding and managing your own mental health and wellbeing.\u003c\/p\u003e\n\u003cp\u003eBased directly on Sharon's Mental Health and Burnout Awareness seminar — now available as a self-guided workbook you can complete in your own time, at your own pace, as often as you need.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 19 pages — complete 3-part workbook\u003cbr\u003e✔ Recommended every 3–6 months as a personal wellbeing check-in\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-use personal licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003ePart 1 — Burnout Questionnaire\u003cbr\u003eA 12-question self-assessment across four domains — work exhaustion, emotional wellbeing, job satisfaction and work-life balance, and physical health. Scored 0–48 with a clear risk rating (Low \/ Moderate \/ High \/ Severe) and guidance on what your score means and what to do next. Section-by-section analysis so you know exactly where to focus first.\u003c\/p\u003e\n\u003cp\u003ePart 2 — 10 Practical Steps to Manage Stress\u003cbr\u003eTen real-world, actionable steps specifically designed for the dental PM role — not generic wellness advice. Each step includes Sharon's personal tip from her own experience, plus a structured reflection question to help you apply it to your specific situation.\u003c\/p\u003e\n\u003cp\u003e1. Prioritise Work-Life Balance — including your legal right to disconnect (Fair Work Act 2023)\u003cbr\u003e2. Delegate Effectively — letting go of the 'it's easier to do it myself' trap\u003cbr\u003e3. Implement Efficient Time Management — time blocking, the Eisenhower Matrix, and finding your power hours\u003cbr\u003e4. Create a Supportive Work Culture — how your wellbeing and your team's wellbeing are interconnected\u003cbr\u003e5. Learn to Say No — gracefully and professionally\u003cbr\u003e6. Take Care of Your Physical Health — the foundation of everything else\u003cbr\u003e7. Use Stress-Reduction Techniques — including the 4-7-8 breathing technique, mindfulness, and grounding\u003cbr\u003e8. Develop a Strong Support Network — peer connection, mentorship, and the Resolve community\u003cbr\u003e9. Manage Your Workload Strategically — having the honest conversation with your practice owner\u003cbr\u003e10. Seek Professional Support — when to reach out, and where to go\u003c\/p\u003e\n\u003cp\u003ePart 3 — My Personal Wellbeing Action Plan\u003cbr\u003eA structured one-page commitment framework — three specific commitments with start dates and accountability measures, one thing to stop doing, one conversation to have, and a quarterly review schedule to track progress over the year.\u003c\/p\u003e\n\u003cp\u003eSupport Resources Included\u003cbr\u003eBeyond Blue, Lifeline, Resolve community, Rochelle Fisher's Just Breathe program, and dental PM peer networks.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53693901570412,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_wellbeing.png?v=1777696495"},{"product_id":"pl-best-practice-walk-around-audit","title":"Best Practice Walk-Around Audit 2026 (CL2)","description":"\u003cp\u003eA comprehensive practice health check tool for Australian dental practice managers — covering 20 areas of practice performance, rated out of 10. Walk around every area of the practice, score it honestly, and action anything below 8. Resolve Dental Consultancy's single most recommended Practice Manager tool.\u003c\/p\u003e\n\u003cp\u003eComplete monthly or quarterly. Track your scores over time. The score doesn't matter as much as the direction — and the list of areas below 8 is your practice improvement plan.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 4 pages — complete walk-around audit tool\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e20-Area Practice Walk-Around Audit\u003cbr\u003eScore your practice honestly out of 10 in each area. Any area below 8 gets a written action plan with a named owner and due date.\u003c\/p\u003e\n\u003cp\u003e1. Exterior and Car Park — signage, car park condition, garden, front door, windows, building facade, bin area\u003cbr\u003e2. Reception and Waiting Area — tidiness, décor, current magazines, lighting, music, children's area, patient education materials, noise level\u003cbr\u003e3. Patient Flow and Waiting Times — average wait time, appointment system efficiency, patients informed if running late, privacy at reception\u003cbr\u003e4. Staff Presentation — uniforms, name badges, grooming standards, professional demeanour\u003cbr\u003e5. Staff Communication and Customer Service — phone manner, patient greeting, empathy, body language, reception scripting\u003cbr\u003e6. Treatment Rooms — cleanliness, equipment condition, organised bench tops, patient comfort, lighting, no clutter\u003cbr\u003e7. Sterilisation Room — clean\/dirty zone separation, workflow compliance, equipment serviced, sterilisation records, storage\u003cbr\u003e8. Toilets — cleanliness, well-stocked, odour-free, disability access\u003cbr\u003e9. Staff Room and Kitchen — cleanliness, tidiness, no clinical items in kitchen, safe food storage\u003cbr\u003e10. Appointment Book Management — fill rate, FTA rate, recall pre-booking rate, emergency time blocked, no chronic overbooking\u003cbr\u003e11. Recall and Patient Communication — recall system operational, pre-booking rate \u0026gt;80%, SMS\/phone reminders, overdue patient follow-up\u003cbr\u003e12. Stock and Consumables Management — no stockouts, no expired stock, organised storage, ordering system in place\u003cbr\u003e13. Equipment Condition and Maintenance — all equipment serviced, maintenance log current, no persistent faults\u003cbr\u003e14. Marketing and Online Presence — Google Business Profile current, website up to date, Google rating 4.7+, reviews requested regularly\u003cbr\u003e15. Clinical Documentation — notes completed same day, consent forms signed, X-rays filed, treatment plans documented\u003cbr\u003e16. Financial Performance Awareness — monthly production tracking, KPI dashboard reviewed, fees reviewed annually, billing accurate\u003cbr\u003e17. Team Culture and Morale — team meetings held, recognition given, concerns heard, low staff turnover\u003cbr\u003e18. Patient Satisfaction — Google reviews positive, complaint rate low, patient concerns actioned promptly\u003cbr\u003e19. Compliance and Regulatory — AHPRA registrations current, WHS audit current, infection control audit current\u003cbr\u003e20. Safety and Emergency Preparedness — emergency kit current, AED maintained, fire extinguishers serviced, team trained\u003c\/p\u003e\n\u003cp\u003eAudit Results Summary\u003cbr\u003eA structured summary table comparing this audit score to the last audit — with trend indicators (improving, stable, declining), a list of areas scoring 9–10, areas scoring 7–8, and areas requiring action. Space for the next audit date and sign-off.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53693957374316,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_reception_2.png?v=1777692441"},{"product_id":"pl-monthly-team-meeting-pack-1","title":"Monthly Team Meeting Pack 2026","description":"\u003cp\u003eA complete structured meeting pack for the monthly full-practice team meeting — 8 pages covering wins and recognition, patient experience, practice performance, training, systems improvements, upcoming events, and a full action register. Built specifically for Australian dental practices and designed to complement the separate PM and Practice Owner business meeting.\u003c\/p\u003e\n\u003cp\u003eThis meeting is for the FULL team — clinical and non-clinical. It is not a business performance review. It is about team, culture, training, recognition, communication, and improvement ideas. Run it well and it becomes one of the most powerful culture-building tools you have as a Practice Manager.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 8 pages — 8 agenda sections plus action register and meeting close\u003cbr\u003e✔ Structured for a 50-minute meeting with time allocations per section\u003cbr\u003e✔ Includes standing items for wins, patient experience, and KPI sharing\u003cbr\u003e✔ Designed to complement the Resolve Monthly Business Meeting Pack (PM + Owner)\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eMeeting Header\u003cbr\u003ePractice name, date, time, location, chair, minutes taker, team present, apologies, and next meeting date.\u003c\/p\u003e\n\u003cp\u003eWelcome and Opening (2 minutes)\u003cbr\u003eOpening comments and confirmation of previous minutes.\u003c\/p\u003e\n\u003cp\u003eSection 1 — Actions from Previous Meeting (5 minutes)\u003cbr\u003eItem-by-item review of previous meeting actions with four-way status tracking: Done \/ In Progress \/ Overdue \/ Closed.\u003c\/p\u003e\n\u003cp\u003eSection 2 — Wins, Recognition and Good News — Standing Item (5 minutes)\u003cbr\u003eFour structured discussion prompts covering patient compliments, team recognition, practice wins, and personal milestones. Includes a prompt to read out 5-star Google reviews received during the month.\u003c\/p\u003e\n\u003cp\u003eSection 3 — Patient Experience and Feedback — Standing Item (10 minutes)\u003cbr\u003eSix structured discussion prompts covering patient complaints, incident book entries, systemic process issues, and training needs. Separate fields for complaints\/incidents discussed and process improvements or training identified.\u003c\/p\u003e\n\u003cp\u003eSection 4 — Practice Performance Update — Standing Item (10 minutes)\u003cbr\u003eFive structured discussion prompts for sharing selected KPI results with the full team. Team KPI table covering new patients, recall pre-booking rate, FTA\/cancellation rate, Google review rating, and new Google reviews — with this month's result, target, and a team feedback\/ideas column. Includes Resolve's guidance on sharing KPI data in a positive, forward-looking way.\u003c\/p\u003e\n\u003cp\u003eSection 5 — Training and Development (5 minutes)\u003cbr\u003eFour structured discussion prompts covering mandatory training, recent course completions, new procedures or system updates, and the next scheduled training session.\u003c\/p\u003e\n\u003cp\u003eSection 6 — Systems, Operations and Improvements (10 minutes)\u003cbr\u003eFive structured discussion prompts for raising operational issues, process improvement ideas, new systems or workflow changes, and scheduling or rostering matters.\u003c\/p\u003e\n\u003cp\u003eSection 7 — Upcoming Events and Planning (5 minutes)\u003cbr\u003eFour structured discussion prompts covering public holidays, marketing campaigns, staff leave, and VIP patients or complex cases.\u003c\/p\u003e\n\u003cp\u003eSection 8 — Any Other Business (5 minutes)\u003cbr\u003eOpen AOB section for team-raised items.\u003c\/p\u003e\n\u003cp\u003eTeam Meeting Action Register\u003cbr\u003eFull-page action register with task detail, owner, due date, and done tick — reviewed at the start of every subsequent meeting.\u003c\/p\u003e\n\u003cp\u003eMeeting Close\u003cbr\u003eMeeting close time, date of next meeting, key theme\/focus for next month, and PM follow-up items. Includes a reminder to distribute minutes to all team members — including those absent — within 48 hours.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695213928812,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_team_meeting.png?v=1777698012"},{"product_id":"pl-daily-morning-huddle-template","title":"Daily Morning Huddle Template 2026","description":"\u003cp\u003eA structured daily morning huddle template for Australian dental practices — 5 pages built around the Resolve Dental Consultancy 4P Framework: People, Patients, Production, and Priorities. Run in 10–15 minutes each morning, this is the single most effective daily habit a dental practice team can build.\u003c\/p\u003e\n\u003cp\u003eTen minutes every morning, consistently executed, will prevent 80% of the surprises that derail a practice day. The daily huddle is the heartbeat of a well-run practice.\u003c\/p\u003e\n\u003cp\u003ePrint one per day or use digitally — the goal is to run the huddle from this sheet and record any important items in writing.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 5 pages — 4P framework with structured prompts, patient flag table, production tracking, and action register\u003cbr\u003e✔ Designed for a 10–15 minute standing team huddle\u003cbr\u003e✔ Suitable for print (one per day) or digital use\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eThe Resolve 4P Daily Huddle Framework:\u003c\/p\u003e\n\u003cp\u003eStage 1 — PEOPLE (2 minutes)\u003cbr\u003eWho is in today? Team present, absences and leave, late arrivals and early departures, and any notes about a team member (training, first day, concerns, patient with anxiety).\u003c\/p\u003e\n\u003cp\u003eStage 2 — PATIENTS (4 minutes)\u003cbr\u003eReview the schedule before the huddle and flag any patient needing special attention. Patient flag table with time, patient initials, dentist\/hygienist, and special notes — covering AM and PM sessions. Prompts for nervous patients, complex procedures, VIPs, new patients, and patients with outstanding payments.\u003c\/p\u003e\n\u003cp\u003eStage 3 — PRODUCTION (4 minutes)\u003cbr\u003eToday's production target, today's booked production, variance (booked vs target), week-to-date tracking, month-to-date tracking, unbooked chair time to fill, outstanding recall appointments to confirm, and high-value treatment scheduled today (crowns, implants, aligners).\u003c\/p\u003e\n\u003cp\u003eStage 4 — PRIORITIES (2–3 minutes)\u003cbr\u003eONE thing the team will focus on today — pre-booking every patient, asking for Google reviews, following up incomplete treatment, or any other single focus. Carryover items from yesterday and any other quick announcements.\u003c\/p\u003e\n\u003cp\u003eHuddle Actions Register\u003cbr\u003eImmediate actions arising from the huddle — task detail, owner, due date, and done tick.\u003c\/p\u003e\n\u003cp\u003eIncludes Resolve's guidance: keep the huddle to 15 minutes maximum, stand up to keep energy up, and take any issue needing more discussion offline rather than letting it derail the meeting.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695215305068,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_huddle.png?v=1777698012"},{"product_id":"pl-practice-meeting-action-register","title":"Practice Meeting Action Register 2026","description":"\u003cp\u003eA complete meeting accountability and planning spreadsheet for Australian dental practices — 3 linked tabs covering a master action register for all meetings, an annual meeting planner, and a meeting effectiveness tracker. Built in Microsoft Excel with colour-coded status tracking and pre-loaded example actions.\u003c\/p\u003e\n\u003cp\u003eMost dental practices run meetings that generate good conversations but poor follow-through. Actions get agreed, then forgotten. This tool closes that gap — giving every action a reference number, an owner, a due date, and a status that is reviewed at the start of every subsequent meeting.\u003c\/p\u003e\n\u003cp\u003e✔ Microsoft Excel format — fully editable, no macros required\u003cbr\u003e✔ 3 tabs — master action register, annual meeting planner, and meeting effectiveness tracker\u003cbr\u003e✔ Pre-loaded with 5 example actions across Business Meeting and Team Meeting types\u003cbr\u003e✔ Colour-coded status system: DONE \/ IN PROGRESS \/ OPEN \/ OVERDUE\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eTab 1 — Master Action Register\u003cbr\u003eA single register for every action agreed across every meeting in the practice — daily huddle, team meeting, business meeting, 1:1s, and quarterly reviews. Columns for: reference number (M-001, M-002…), meeting date, meeting type, action item, detail and context, owner, due date, status, completed date, and notes.\u003c\/p\u003e\n\u003cp\u003eStatus colour key: DONE (completed — date entered), IN PROGRESS (underway — notes updated), OPEN (not yet started — within due date), OVERDUE (past due date — follow up required immediately). Use the filter on the Status column to see all OPEN and OVERDUE actions at a glance.\u003c\/p\u003e\n\u003cp\u003ePre-loaded with 5 realistic example actions to show how the register works in practice — covering recall script review, equipment replacement, Google Business Profile update, review request implementation, and consumables cost reduction.\u003c\/p\u003e\n\u003cp\u003eTab 2 — Annual Meeting Planner\u003cbr\u003ePlan all meetings for the year in advance — schedule dates and protect the time. Covers 7 meeting types across all 12 months: Daily Huddle (daily), Weekly Clinical Meeting (weekly), Monthly Team Meeting, Monthly Business Meeting (PM + Owner), 1:1 Check-Ins (monthly per team member), Quarterly Review, and Annual Planning Day.\u003c\/p\u003e\n\u003cp\u003eTab 3 — Meeting Effectiveness Tracker\u003cbr\u003eRate every meeting after it ends to continuously improve meeting quality. Columns for: meeting date, meeting type, chair, number of attendees, started on time, finished on time, actions agreed, actions completed since last meeting, % actions completed, agenda prepared, minutes distributed within 48 hours, overall rating (1–5), and what to improve next time.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695216058732,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_financials.png?v=1777776478"},{"product_id":"pl-pm-weekly-planner","title":"PM Weekly Reflection \u0026 Planner 2026","description":"\u003cp\u003eA structured weekly reflection and planning tool for Australian dental Practice Managers — 5 pages covering end-of-week reflection, weekly goal setting, daily A\/B task prioritisation, and a win-of-the-day journal. Print one per week, complete in 15 minutes on Friday afternoon, and start every week with clarity and intention.\u003c\/p\u003e\n\u003cp\u003ePractice management is relentless. Without a structured weekly rhythm, it is easy to spend every day reacting rather than leading. This planner gives you a simple, consistent framework to close out each week with honest reflection and open the next with clear priorities.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format — or print and complete by hand\u003cbr\u003e✔ 5 pages — 3-step framework covering reflection, weekly planning, and daily task prioritisation\u003cbr\u003e✔ Designed for 15 minutes every Friday afternoon\u003cbr\u003e✔ Print one per week or use digitally\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eStep 1 — Reflection on the Week That Was\u003cbr\u003eSix structured reflection prompts: what you are grateful for, the best thing that happened, what you did well, which goals and KPI targets you achieved, your challenges and obstacles, and what you need to do differently. Closes with a free-form PM performance self-assessment.\u003c\/p\u003e\n\u003cp\u003eStep 2 — Planning the Week Ahead\u003cbr\u003eTop focus for the coming week, top 3 priorities and goals, a tick-list for important jobs to do, meetings and check-ins for the week, and a notes\/reminders section.\u003c\/p\u003e\n\u003cp\u003eStep 3 — Daily Planning (complete each morning)\u003cbr\u003eA daily planning section for Monday through Friday — each day has columns for A-Tasks (must do), B-Tasks (should do), and a Notes\/Win of the Day field. A simple A\/B prioritisation system that ensures the most important work gets done first, every day.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695217009004,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_reception_4.png?v=1777692441"},{"product_id":"pl-pm-time-management-productivity-guide","title":"PM Time Management \u0026 Productivity Guide 2026","description":"\u003cp\u003eA practical, framework-driven time management and productivity guide written specifically for Australian dental Practice Managers — 11 pages covering seven proven frameworks and strategies to help Practice Managers work smarter, protect their most productive time, and lead their practices from the front rather than constantly reacting.\u003c\/p\u003e\n\u003cp\u003eEvery Practice Manager we work with tells us the same thing: there is never enough time. The difference between the PMs who thrive and those who burn out is not how hard they work — it is how they work. This guide gives you the systems, frameworks, and disciplines that Resolve's most effective Practice Managers use every day.\u003c\/p\u003e\n\u003cp\u003eReferences the Resolve PM Ideal Week Blueprint, PM Weekly Reflection \u0026amp; Planner, and PM Daily Time Audit Log — all available separately in the Resolve store.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 11 pages — 3 core frameworks, 7-step system, and additional strategies\u003cbr\u003e✔ Includes the Eisenhower Matrix, Free\/Buffer\/Focus Day framework, and A\/B\/C prioritisation\u003cbr\u003e✔ References the Fair Work Act 2023 Right to Disconnect amendment\u003cbr\u003e✔ Includes reflection prompts and personal action planning sections\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eThe Practice Manager's Time Problem\u003cbr\u003eAn honest framing of why time management is uniquely challenging in dental practice — spanning HR, finance, compliance, marketing, operations, patient experience, and clinical support in the same day. References the Fair Work Act 2023 Right to Disconnect amendment.\u003c\/p\u003e\n\u003cp\u003eFramework 1 — Free Days, Buffer Days and Focus Days\u003cbr\u003eA time architecture framework for designing your week around three day types: Free Days (rest and renewal), Buffer Days (operational and administrative), and Focus Days (strategic and high-value work). Includes Resolve's insight that most PMs spend almost all their time on Buffer Day activities and almost none on the Focus Day work that actually moves the practice forward.\u003c\/p\u003e\n\u003cp\u003eFramework 2 — The Eisenhower Matrix: Urgent vs Important\u003cbr\u003eA practical decision framework for categorising every task into four quadrants: Do First (urgent + important), Schedule It (not urgent + important), Delegate (urgent + not important), and Eliminate (not urgent + not important). Includes a personal reflection prompt for identifying your current biggest time wasters.\u003c\/p\u003e\n\u003cp\u003eFramework 3 — The Resolve 7 Steps to Effective Time Management\u003cbr\u003eA complete seven-step system covering: (1) Know where your time actually goes — using the Daily Time Audit Log; (2) Design your ideal week before the week designs you; (3) Create buffer time and defend it; (4) Set clear boundaries on when you can and cannot be interrupted; (5) Delegate effectively — the Delegation Framework; (6) Prioritise using A, B, C every single day; (7) Build your annual rhythm — not just weekly habits.\u003c\/p\u003e\n\u003cp\u003eAdditional Strategies\u003cbr\u003eMorning routine redesign (reactive vs intentional start), managing email as a Practice Manager (set times, 2-minute rule, template responses), managing meetings (agenda discipline, standing meetings, action summaries), identifying your best thinking space, and task management tools — including Microsoft Teams, Asana, and Trello recommendations.\u003c\/p\u003e\n\u003cp\u003ePersonal Action Planning\u003cbr\u003eThree reflection prompts: your current biggest time management challenge, the one change you will make this week, and your protected work time blocks.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695217271148,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_planning.png?v=1777776478"},{"product_id":"pl-pm-ideal-week-blueprint","title":"PM Ideal Week Blueprint 2026","description":"\u003cp\u003eA fully structured Monday-to-Friday weekly work pattern for Australian dental Practice Managers — 8 pages covering every hour of every working day across five day-focus themes, with colour-coded activity categories, a weekly time distribution benchmark table, and personal action planning prompts. Built from what Resolve's most effective Practice Managers actually do — and when they do it.\u003c\/p\u003e\n\u003cp\u003eMost Practice Managers run their week reactively — responding to whoever needs them first, in whatever order things arrive. This blueprint gives you a proven repeating weekly template that ensures every critical area of practice management gets dedicated, protected time — administration, financial management, strategic planning, people and HR, and maintenance and compliance.\u003c\/p\u003e\n\u003cp\u003ePart of the Resolve PM Time Management and Productivity Pack. Works alongside the PM Time Management Guide, PM Weekly Reflection \u0026amp; Planner, and PM Daily Time Audit Log.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format — customise times to match your practice hours\u003cbr\u003e✔ 8 pages — 5 daily schedules, colour-coded by activity type, with checkbox for each task\u003cbr\u003e✔ 39-hour weekly template with Resolve benchmark time distribution by category\u003cbr\u003e✔ Includes protected focus blocks throughout the week\u003cbr\u003e✔ Designed to be printed, pinned up, and measured against each Friday\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eColour-Coded Activity Framework\u003cbr\u003eSix activity categories colour-coded throughout: Administration (daily operational tasks), Financial Management (banking, reconciliation, payroll, accounts), Strategic\/Business Planning (KPIs, marketing, reporting, systems improvement), People\/HR (staffing, rosters, performance, recruitment), Maintenance\/Compliance (equipment, WHS, infection control, regulatory), and Protected Focus Blocks (do not interrupt — strategic or deep admin work in progress).\u003c\/p\u003e\n\u003cp\u003eMonday — Administration, Financial and People Management\u003cbr\u003eFull 8:00–5:00 schedule covering: daily team huddle, phone and email review, banking and cash-up, stock order review, sterilisation and surgery stock checks, dentist issues, staff resource management, roster review (2–4 weeks), annual leave coverage, TOIL and overtime review, and end-of-day reception and clinical team reviews.\u003c\/p\u003e\n\u003cp\u003eTuesday — Reporting, Business Planning and Marketing\u003cbr\u003eFull schedule covering: KPI report generation (Resolve KPI Spreadsheet), outstanding treatment report, Google Business Profile review, social media performance review, WHS review and risk register update, workplace policy review, communication template refresh, workplace hazard inspection, and HR incident review.\u003c\/p\u003e\n\u003cp\u003eWednesday — Strategic Planning, Financial Review and Business Development\u003cbr\u003eFull schedule covering: payroll card review, two protected focus blocks (morning and afternoon), business planning time (strategic plans, performance reviews, practice improvement projects, marketing calendar), new patient acquisition strategy review, fee schedule review (one section per month), and accounts receivable follow-up (30–60 day outstanding accounts).\u003c\/p\u003e\n\u003cp\u003eThursday — Maintenance, Asset Management and People Planning\u003cbr\u003eFull schedule covering: equipment maintenance and servicing review, asset management and invoice records, training manual and procedure document updates, staff personnel file updates (certificates, AHPRA registrations), protected project work block, roster planning (4–8 weeks), annual leave and public holiday coverage, and TOIL and development goal review.\u003c\/p\u003e\n\u003cp\u003eFriday — Week Wrap-Up, Forward Planning and Team Readiness\u003cbr\u003eFull schedule covering: lab cost reconciliation, next week planning against the Ideal Week Blueprint, outstanding task clearance, team meeting agenda preparation, marketing material confirmation, Friday review block (week assessment against blueprint using the Weekly Reflection Planner), Monday briefing note preparation, final reception and clinical team reviews, week close (files, cash, payroll, voicemail), and a protected 4:30–5:00 transition block — leave on time.\u003c\/p\u003e\n\u003cp\u003eWeekly Time Distribution Table\u003cbr\u003eRecommended hours by category across all five days — Administration (~28%), Financial Management (~17%), Strategic\/Business Planning (~27%), People\/HR\/Rosters (~21%), Maintenance\/Compliance\/WHS (~8%) — with Resolve benchmarks for each. Includes Resolve's insight that most PMs spend under 10% of their week on strategic work against a target of 25–30%.\u003c\/p\u003e\n\u003cp\u003ePersonal Action Planning\u003cbr\u003eTwo reflection prompts: your current biggest gap between this blueprint and your actual week, and the first calendar block you will protect next week.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695218057580,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_photo_documents_aaa27340-29a9-43ae-8542-eaddbff5cd0b.png?v=1777692442"},{"product_id":"pl-pm-daily-time-audit-log","title":"PM Daily Time Audit Log 2026","description":"\u003cp\u003eA structured one-week time audit log for Australian dental Practice Managers — 8 pages covering five daily activity logs, a weekly summary table with Resolve benchmark comparisons, and six guided reflection questions. Log every activity as you go for one full week and discover exactly where your time is actually going — before you try to change it.\u003c\/p\u003e\n\u003cp\u003eYou cannot manage your time until you know where it goes. Most Practice Managers are genuinely surprised by what their time audit reveals — typically 70–80% of their week on tactical and operational tasks, and very little on the strategic work that actually moves the practice forward.\u003c\/p\u003e\n\u003cp\u003ePart of the Resolve PM Time Management and Productivity Pack. Works alongside the PM Time Management Guide, PM Ideal Week Blueprint, and PM Weekly Reflection \u0026amp; Planner.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format — or print and complete by hand\u003cbr\u003e✔ 8 pages — 5 daily logs, weekly summary, and reflection questions\u003cbr\u003e✔ 9-category activity classification system with strategic vs tactical distinction\u003cbr\u003e✔ Delegation flag column — identifies tasks that could be handed to someone else\u003cbr\u003e✔ Weekly summary compared against Resolve Dental Consultancy benchmarks\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eCategory Key\u003cbr\u003eNine activity categories: ADM (Administration), FIN (Financial), STR (Strategic\/Planning), PPL (People\/HR), MKT (Marketing), MNT (Maintenance\/Compliance), MTG (Meetings), INT (Interruptions), OTH (Other). Each activity is also classified as S (Strategic — working ON the business) or T (Tactical\/Operational — working IN the business).\u003c\/p\u003e\n\u003cp\u003eFive Daily Logs — Monday through Friday\u003cbr\u003eEach day has a full activity log table with columns for: start time, duration (minutes), activity description, category, strategic or tactical classification, could be delegated (Y\/N), and notes. Each day closes with a daily summary row totalling hours by category, plus percentage of strategic vs tactical tasks, biggest time use of the day, and what could have been delegated.\u003c\/p\u003e\n\u003cp\u003eWeekly Time Audit Summary\u003cbr\u003eA complete weekly summary table — total hours per category across all five days, percentage of week, and comparison to Resolve Dental Consultancy benchmarks: Administration (25–35%), Financial (15–20%), Strategic\/Planning (25–30%), People\/HR (18–25%), Maintenance\/Compliance (5–10%), Meetings (track — reduce if \u0026gt;20%), Interruptions (track — aim to reduce), Strategic work total (target \u0026gt;25%), and Tactical\/Operational total (target \u0026lt;75%).\u003c\/p\u003e\n\u003cp\u003eSix Guided Reflection Questions\u003cbr\u003eStructured prompts to draw out the key insights from the week's data: what surprised you most, which category consumed the most time and whether that was the right priority, how much of your time was strategic, which activities could be delegated and to whom, your biggest interruption sources and what boundary could reduce them, and the one change you will make to next week's time management.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695219925356,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_financials.png?v=1777776478"},{"product_id":"pl-practice-meeting-management-guide","title":"Practice Meeting Management Guide 2026","description":"\u003cp\u003eA complete meeting management guide for Australian dental Practice Managers — 10 pages covering the Resolve meeting framework, preparation checklists, chairing skills, minutes and action registers, post-meeting follow-up, and building a healthy meeting culture. Written by Resolve Dental Consultancy with over 37 years of Australian dental industry experience.\u003c\/p\u003e\n\u003cp\u003eMost dental practices run meetings that produce conversation but not change. This guide gives you the philosophy, the frameworks, and the practical tools to run every type of practice meeting — from the daily huddle to the annual planning day — with consistency, confidence, and real follow-through.\u003c\/p\u003e\n\u003cp\u003eDesigned to work alongside the Resolve Daily Morning Huddle Template, Monthly Team Meeting Pack, Monthly Business Meeting Pack, and Practice Meeting Action Register.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format — adopt as your practice meeting policy\u003cbr\u003e✔ 10 pages — 6 sections covering the full meeting management lifecycle\u003cbr\u003e✔ Includes the Resolve Meeting Framework table (7 meeting types with frequency, duration, and attendees)\u003cbr\u003e✔ Pre-meeting preparation checklist, chairing guide, difficult situations guide, and post-meeting checklist\u003cbr\u003e✔ Meeting culture diagnostic — signs of healthy vs poor meeting culture with solutions\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included — 6 Sections:\u003c\/p\u003e\n\u003cp\u003eSection 1 — The Resolve Meeting Framework\u003cbr\u003eA complete hierarchy of 7 meeting types for dental practices — Daily Huddle (daily, 10–15 min, all clinical and front desk), Weekly Clinical Meeting (weekly, 20–30 min, clinical team), Monthly Team Meeting (monthly, 45–60 min, full team), Monthly Business Meeting PM + Owner (monthly, 60–90 min), Quarterly Review (quarterly, 2–3 hours), Annual Planning Day (annually, full day), and 1:1 Check-In (monthly per team member, 15–30 min). Includes Resolve's recommended starting point for practices new to structured meetings.\u003c\/p\u003e\n\u003cp\u003eSection 2 — Before the Meeting: Preparation is 80% of the Work\u003cbr\u003eA 10-item pre-meeting preparation checklist with timing and owner columns, and a guide to writing a good agenda — with a 5-element agenda template (item number, title, purpose, time allocation, owner, pre-reading).\u003c\/p\u003e\n\u003cp\u003eSection 3 — During the Meeting: Chairing with Confidence\u003cbr\u003eThe PM's role as chair — 9 chairing responsibilities with practical scripts for each. A difficult situations guide covering 5 common meeting challenges (negative team member, heated disagreement, meeting running over, off-agenda topics, absent decision-maker) with specific handling strategies.\u003c\/p\u003e\n\u003cp\u003eSection 4 — Recording the Meeting: Minutes and Action Registers\u003cbr\u003eWhat good minutes include (11-element checklist), what minutes are NOT, a 6-step minutes distribution and confirmation process with timing, and a detailed guide to the Action Register — including the rule that every action must have ONE named owner and a specific due date.\u003c\/p\u003e\n\u003cp\u003eSection 5 — After the Meeting: Follow-Up is Where the Value is Created\u003cbr\u003eA 7-item post-meeting checklist with timing and owner columns, and a 4-level guide to chasing overdue actions without damaging relationships — from gentle reminder through to performance conversation.\u003c\/p\u003e\n\u003cp\u003eSection 6 — Building a Meeting Culture in Your Practice\u003cbr\u003eSigns of a healthy meeting culture (5 indicators), a diagnostic table of 5 signs of a poor meeting culture with root causes and solutions, and Resolve's closing challenge to Practice Managers to take personal responsibility for making meetings excellent.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53698808349036,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_team_meeting.png?v=1777698012"},{"product_id":"pl-end-of-year-practice-checklist","title":"End of Year Practice Checklist 2026","description":"\u003cp\u003eA comprehensive annual end-of-year review checklist for Australian dental practices — 7 pages, 60+ action items across 5 responsibility areas: Practice Manager, Front Desk and Patient Administration, Clinical Team, Marketing and Patient Communications, and Practice Owner. Updated for 2026, including Payday Super (1 July 2026), CDBS benefit year, and AHPRA renewal dates. Use in December or at EOFY (June). CL8 in the Resolve Practice Compliance Checklist Pack.\u003c\/p\u003e\n\u003cp\u003eThe end of year is the most important planning moment in the practice calendar. The practices that use this time well are the ones that start January with momentum — not confusion.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format — or print and complete by hand\u003cbr\u003e✔ 7 pages — 60+ action items across 5 responsibility areas\u003cbr\u003e✔ Yes \/ No tick columns with an Action Required \/ Notes column for every item\u003cbr\u003e✔ Suitable for December year-end or June EOFY review\u003cbr\u003e✔ Formal sign-off section\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included — 5 Responsibility Areas:\u003c\/p\u003e\n\u003cp\u003ePractice Manager Responsibilities (24 items)\u003cbr\u003eFinancial review with accountant, Business Plan performance review, KPI annual results review, break-even calculation update, fee schedule review (ADA annual review recommendation), annual performance reviews for all staff, staffing needs assessment, salary review documentation, employee handbook update (including Payday Super 1 July 2026 compliance), employee contact detail updates, roster and phone tree update, closure dates and public holiday schedule, annual leave calendar, CPD and training calendar, equipment warranty checks, AHPRA registration checks (dentist renewals due 30 November), professional indemnity insurance renewals, radiation licence and practice insurance renewals, equipment maintenance schedule update, technology and capital investment assessment, year-end PMS data completion, patient data backup verification, cybersecurity review (password changes, departed staff access removal), and team survey for next year improvements.\u003c\/p\u003e\n\u003cp\u003eFront Desk and Patient Administration (11 items)\u003cbr\u003ePatient reactivation plan for 18+ month lapsed patients, PMS record purge per retention policy, December CDBS claims submission (benefit year ends 31 December), holiday phone coverage and voicemail update, overdue patient balance actioning, outstanding patient credits and refunds, outstanding health fund claim submission, January reactivation and recall list preparation, patient holiday closure notification (email, SMS, social media, website, voicemail), health fund \"Use it before 31 December\" campaign, and December new patient enquiry follow-up.\u003c\/p\u003e\n\u003cp\u003eClinical Team Responsibilities (9 items)\u003cbr\u003eClinical supplies inventory and expired stock disposal, CPR and first aid certification currency check, emergency kit and AED check (contents in-date, battery status), lab tracking system update, biohazardous waste collection before closure, biomedical waste pickup scheduling, waterline testing (if not tested in past 12 months), infection control audit results review, and outstanding equipment service bookings.\u003c\/p\u003e\n\u003cp\u003eMarketing and Patient Communications (9 items)\u003cbr\u003eGoogle Business Profile holiday hours update, practice website holiday hours update, new voicemail recording, social media holiday closure posts, marketing campaign ROI evaluation (using Resolve Marketing KPI Tracker), January marketing calendar preparation (health fund benefit reset campaign), new patient targets for next year, Google rating review and negative review response, and pre-scheduled social media content for first 2 weeks back.\u003c\/p\u003e\n\u003cp\u003ePractice Owner Responsibilities (9 items)\u003cbr\u003ePM performance review meeting, accountant year-end financial review and tax planning, fee schedule approval, capital expenditure evaluation, practice valuation review (Resolve recommends every 3 years), business insurance coverage review, shareholder\/partnership agreement review, personal income and drawings plan, and super obligations review.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53698813133164,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_financials.png?v=1777776478"},{"product_id":"meeting-management-bundle-2026-complete-practice-meeting-system-for-australian-dental-practices-save-71","title":"Meeting Management Bundle 2026 - Save $50","description":"\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eMost dental practice meetings are too long, too unfocused, and too easy to cancel. This bundle gives your Practice Manager a complete, structured meeting system — covering every type of practice meeting from the 10-minute daily huddle to the monthly strategic business review — so every meeting has a purpose, runs to time, and drives action.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003ePurchased individually these five products total $165. Buy the bundle and save $50.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eWell-run meetings are one of the fastest ways to improve practice culture, accountability, and performance. Poorly run meetings are one of the fastest ways to disengage your team. This bundle gives you the templates, tools, and guidance to make every meeting count.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\"\u003e✔ 4 fully editable Microsoft Word templates + 1 Microsoft Excel workbook ✔ Covers every meeting type — daily, monthly team, monthly business, and ad hoc ✔ Built around the Resolve Dental Consultancy 4 Ps Framework (People, Patients, Production, Priorities) ✔ Includes KPI cross-references aligned with the Resolve Practice KPI system ✔ 2026-compliant — includes Right to Disconnect guidance for after-hours meeting expectations ✔ Instant digital download — all 5 documents delivered together ✔ Single-practice licence\u003c\/p\u003e\n\u003chr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\"\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003eWhat's Included:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003e1. Practice Meeting Management Guide 2026\u003c\/strong\u003e \u003cem\u003e(Word)\u003c\/em\u003e The anchor document of the bundle — a complete guide for Practice Managers on how to plan, run, and follow up every type of practice meeting. Covers the meeting hierarchy (Daily Huddle → Monthly Team Meeting → Monthly Business Meeting), how to write effective agendas, facilitation techniques, how to manage difficult participants, and how to ensure actions are followed through. Includes a 7-meeting framework mapped to the practice calendar.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eIndividual price: $49\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003e2. Monthly Business Meeting Template 2026\u003c\/strong\u003e \u003cem\u003e(Word)\u003c\/em\u003e A structured agenda and minutes template for the monthly strategic meeting between the Practice Manager and Practice Owner. Six agenda sections covering KPI performance review, financial summary, HR update, marketing, compliance, and strategic priorities — with direct cross-references to the Resolve KPI Spreadsheet, Financial Forecast, and Marketing KPI Tracker. Includes a three-party sign-off section.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cem\u003e\"The monthly business meeting between a Practice Manager and Practice Owner is the most important strategic touchpoint in any dental practice.\"\u003c\/em\u003e\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eIndividual price: $29\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003e3. Monthly Team Meeting Template 2026\u003c\/strong\u003e \u003cem\u003e(Word)\u003c\/em\u003e A structured agenda and minutes template for the full practice team meeting. Eight agenda sections covering patient experience wins, clinical updates, KPI results, HR matters, marketing, compliance, and team priorities — written specifically to share performance data in a positive, forward-looking way that engages the team without disclosing commercially sensitive financial detail. Includes action register and three-party sign-off.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eIndividual price: $29\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003e4. Daily Huddle Template 2026\u003c\/strong\u003e \u003cem\u003e(Word)\u003c\/em\u003e A 10–15 minute daily stand-up template built around the Resolve Dental Consultancy 4 Ps Framework — People, Patients, Production, and Priorities. Covers the day's schedule, patient-specific flags, production targets, and team priorities in a structured format that keeps the huddle focused and on time. Includes guidance on rotating the chair and how to manage items that need to be taken offline.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eIndividual price: $29\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e\u003cstrong\u003e5. Meeting Action Register 2026\u003c\/strong\u003e \u003cem\u003e(Excel)\u003c\/em\u003e A three-tab Excel workbook for tracking every action, commitment, and follow-up across all practice meetings. Includes a Master Action Register with status tracking (Done \/ In Progress \/ Overdue), an Annual Meeting Planner mapping all meeting types across the calendar year, and a Meeting Effectiveness Tracker to monitor completion rates and identify patterns over time.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003e30 formulas — all validated. Includes pre-filled sample data so you can see exactly how it works.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eIndividual price: $29\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53703563510124,"sku":null,"price":115.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_team_meeting.png?v=1777698012"},{"product_id":"90-day-new-pm-action-plan","title":"90 Day New PM Action Plan","description":"\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eStarting a new Practice Manager role is one of the most defining moments in a dental career. The decisions you make — and the foundations you lay — in your first 90 days will shape your effectiveness, your credibility, and your relationship with the team for years to come.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003e90-Day New PM Action Plan 2026\u003c\/strong\u003e gives new Practice Managers a clear, structured, week-by-week roadmap through their first three months. Built specifically for Australian dental practices, this is not a generic onboarding checklist — it is a comprehensive action plan designed to help new PMs move from uncertain observer to confident, effective leader.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe plan is structured across three phases:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePhase 1 — Learn (Weeks 1–4)\u003c\/strong\u003e Listen, observe, and build trust before you build systems. Understand the practice's financial baseline, team dynamics, compliance status, and patient experience before making a single change.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePhase 2 — Lead (Weeks 5–8)\u003c\/strong\u003e Start making your presence felt. Establish your leadership routines, implement your first improvements, get on top of the appointment book and recall system, and build the foundations of a performance culture.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePhase 3 — Build (Weeks 9–12)\u003c\/strong\u003e Set your strategic priorities for the next quarter, build accountability systems, develop the team culture, and present your 90-day review to the Practice Owner.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWhat's included:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e12 weeks of structured weekly action checklists — 10 actions per week, 120 actions in total\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eWeek-by-week focus areas covering orientation, financial review, team assessment, patient experience, leadership presence, recall and appointment book management, team development, financial fluency, strategy, accountability, culture, and 90-day review\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eEnd-of-phase reflection prompts at the close of each 30-day phase — for personal growth and accountability\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eA complete 90-Day Review Presentation Template — a 7-point structure for presenting your results to the Practice Owner with confidence\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eFillable fields for practice name, PM name, start date, and supervisor — personalised from day one\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eDesigned to be printed and kept on your desk — a working document, not a filing cabinet document\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eBrand-new Practice Managers stepping into their first PM role in a dental practice\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want to give a new PM a structured, supported start\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eExperienced PMs moving to a new practice who want a disciplined approach to their first 90 days\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eDental consultants and coaches supporting PM onboarding and development\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWhy this plan works:\u003c\/strong\u003e Most new PMs either try to change everything immediately — or they wait too long and lose credibility. This plan solves both problems. It gives you permission to listen and learn in Phase 1, a clear framework for leading in Phase 2, and the strategic tools to build for the long term in Phase 3. Every action is practical, dental-specific, and sequenced in the right order.\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cspan\u003e📄 \u003c\/span\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e\u003cspan\u003e 16-page editable Microsoft Word document (.docx)\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cspan\u003e⬇️ \u003c\/span\u003e\u003cstrong\u003eInstant digital download\u003c\/strong\u003e\u003cspan\u003e — available immediately after purchase \u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cspan\u003e🦷 \u003c\/span\u003e\u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53763351282028,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_manager_staff_oneonone.jpg?v=1778745275"},{"product_id":"pm-weekly-planning-system-2026","title":"PM Weekly Planning System 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eThe Complete Weekly Planning Ritual for Dental Practice Managers\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eMost Practice Managers arrive on Monday already reactive — responding to whatever comes first rather than intentionally leading. The week controls them. The \u003cstrong\u003ePM Weekly Planning System 2026\u003c\/strong\u003e fixes that.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eBuilt around two short, non-negotiable rituals totalling just 30 minutes per week, this system gives dental Practice Managers a structured, repeatable way to close each week with intention and open the next one with clarity — before a single email is opened or a single request is answered.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe system is built around two rituals:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eRitual 1 — Friday Review (15 minutes)\u003c\/strong\u003e Close the week with intention. Reflect on what happened, capture loose ends, and give yourself genuine permission to switch off over the weekend. Structured across four steps:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003col\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eReflect on the week\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— three honest questions covering what went well, what didn't, and one thing to be proud of\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eCapture open loops\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— get every unfinished task, unresolved conversation, and lingering concern out of your head and onto paper\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eThe Not This Week list\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— explicit, written permission to defer things you are consciously choosing not to carry forward\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eFriday close checklist\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— a 7-point end-of-week checklist covering email, outstanding tasks, team follow-ups, patient follow-ups, the appointment book, and Monday morning flags\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eRitual 2 — Monday Planning (20 minutes)\u003c\/strong\u003e Open the week with intention. Set your priority, triage your task list, and time-block your calendar before you respond to a single message. Structured across four steps:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003col\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSet your one leadership priority\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— the single most important thing you will complete this week, defined as a leadership task (not an operational one), with a target to complete it by Wednesday\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eReview your KPIs\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— check appointment book fullness, outstanding recalls, FTAs, incomplete treatment follow-ups, and Google reviews before planning the week\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eTask triage\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— a complete task list with a four-option decision for every item: DO, DEFER, DELEGATE, or DROP\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eTime block your week\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— a day-by-day time blocking template from Monday to Friday, with the leadership priority blocked first\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eBonus — Weekly Priorities Summary page\u003c\/strong\u003e A single-page summary designed to be pinned somewhere visible — covering the one leadership priority, top 5 tasks, the Not This Week list, and key conversations to have. When someone asks you to take on something new mid-week, you check this page first.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who feel reactive, overwhelmed, or like the week runs them rather than the other way around\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePMs who want a structured, repeatable weekly rhythm that keeps them focused on leadership rather than just operations\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want their PM to have a consistent planning system that drives accountability and results\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny PM who has ever arrived on Monday morning without a clear plan and spent the week catching up\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 8-page editable Microsoft Word document (.docx) — designed to be printed fresh each week or used as a recurring digital template\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for dental Practice Managers\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53788989948268,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_new_pm_onboarding_desk.png?v=1779349220"},{"product_id":"team-accountability-framework-2026","title":"Team Accountability Framework 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Practical Guide for Dental Practice Managers to Build a Culture of Clear Expectations and Genuine Accountability\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eMost Practice Managers think accountability means catching people doing the wrong thing and pulling them up on it. That is only one part of it — and the smallest part. Real accountability is a system, not a reaction. It starts long before anything goes wrong.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eTeam Accountability Framework 2026\u003c\/strong\u003e is a practical guide for dental Practice Managers to build a culture of clear expectations, honest feedback, and genuine accountability — without the drama. Covering the four pillars of an accountable practice, a graduated consequences framework, a recognition system, and a self-assessment audit, this guide gives PMs the mindset, the language, and the practical tools to lead their team with confidence.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe framework is structured across 4 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — What Accountability Actually Is\u003c\/strong\u003e The most important mindset shift in practice management: accountability is not micromanagement, it is not catching people out, and it is not being the practice police. It is a culture where people take ownership because they understand the why. Includes the most important principle in the guide: \u003cem\u003ethe standard you walk past is the standard you accept.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — The Four Pillars of an Accountable Practice\u003c\/strong\u003e The four things every PM must build before anything goes wrong:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePillar 1 — Clear, written expectations for every role\u003c\/strong\u003e You cannot hold someone accountable for something they did not know was expected of them. Covers signed job descriptions, written expectations in the first week, communicating changes directly, and using one-on-ones to reinforce standards. Includes a self-assessment checklist for each pillar.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePillar 2 — Consistent, real-time feedback\u003c\/strong\u003e Feedback that arrives at the annual review is useless. Covers the 48-hour rule for corrective feedback, behaviour-specific and impact-specific language, the rule on never giving feedback in front of patients or colleagues, and a side-by-side comparison of weak versus strong feedback language with real examples.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePillar 3 — Documented conversations and follow-up\u003c\/strong\u003e Without documentation, every accountability conversation is your word against theirs. Covers what to document, how to schedule follow-ups at the time of the conversation, and why transparency about documentation builds trust rather than fear.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePillar 4 — Graduated consequences and consistent application\u003c\/strong\u003e Accountability without consequences is just a polite request. A complete 5-level graduated consequences framework:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eLevel 1 — Informal conversation (first observation of a performance issue)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eLevel 2 — Verbal warning (issue not resolved after informal conversation)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eLevel 3 — Written warning (issue persists after verbal warning)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eLevel 4 — Final warning or Performance Improvement Plan\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eLevel 5 — Termination (with guidance to consult the Practice Owner and seek employment law advice)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eIncludes a clear note on serious misconduct — when to skip levels and when to seek legal advice immediately.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — The Recognition Side of Accountability\u003c\/strong\u003e A practice that only holds people accountable for failures — but never recognises what goes right — creates a team that feels under constant surveillance. Recognition is not a soft extra. It is a core part of accountability because it tells the team what the standard looks like when it is being met. Covers what good recognition looks like (specific, timely, genuine, tied to the standard), a real example of recognition done well, and a monthly recognition habits checklist for PMs.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Accountability Audit\u003c\/strong\u003e A 12-point self-assessment audit for PMs to honestly assess the current state of accountability in their practice — with Yes \/ Partially \/ No ratings and a priority column. Closes with a three-priority action planning section to focus effort for the quarter ahead.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who want to build a high-performance team culture without resorting to micromanagement or conflict avoidance\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePMs who find difficult conversations uncomfortable and want a clear, structured framework to follow\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want their PM to lead the team with consistency and confidence\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny practice where performance issues are being avoided, inconsistently managed, or handled without documentation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 6-page editable Microsoft Word document (.docx) — fully customisable with your practice name and PM details\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for dental Practice Managers\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53789025370476,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_team_celebration.jpg?v=1778745275"},{"product_id":"difficult-conversations-guide-2026","title":"Difficult Conversations Guide 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Script-Based Guide for Dental Practice Managers to Have the Conversations That Make or Break a Team\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eDifficult conversations are the most avoided part of the Practice Manager role — and the most important. Avoiding them is not neutral. Every conversation you delay is a problem that grows, a team member who loses respect for the standard, and a team culture that quietly erodes.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eDifficult Conversations Guide 2026\u003c\/strong\u003e is a practical, script-based guide for dental Practice Managers to have the conversations that make or break a team — with real dental practice scenarios, exact language, the Resolve 5-Step Conversation Framework, a language guide, and a documentation template. This guide does not just tell you what to do. It tells you exactly what to say.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe guide is structured across 5 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — The Mindset Behind Difficult Conversations\u003c\/strong\u003e Three mindset shifts that change everything: a difficult conversation is an act of respect, not an attack; your discomfort is not the priority — their development is; and every time poor performance is tolerated, the rest of the team notices. Includes the most important rule in the guide: \u003cem\u003eaddress issues within 48 hours of observing them — not 48 days.\u003c\/em\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — The Resolve 5-Step Conversation Framework\u003c\/strong\u003e A consistent structure for every difficult conversation — performance, conduct, conflict, or feedback:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStep 1 — Prepare:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eWrite down the specific behaviour, the impact, the outcome you want, and how they might respond. Have documentation ready. Choose the right time and place.\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStep 2 — Open:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eName what the conversation is about immediately. Includes an exact opening script — \"I wanted to have a private conversation with you about something I've been observing. I want to be straightforward with you because I respect you, and I think you deserve honest feedback.\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStep 3 — Explore:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eAsk a genuine question and listen. Includes a summarising script and a reminder that genuine listening changes outcomes.\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStep 4 — Clarify:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eBe specific about what needs to change and by when. The step most PMs avoid — includes an exact script for the specific ask and the follow-up date.\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eStep 5 — Follow Up:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eSchedule a follow-up before you leave the conversation. Document immediately. Acknowledge improvement or escalate non-improvement.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — Ten Real Dental Practice Scenarios\u003c\/strong\u003e Scripts for the ten conversations Practice Managers dread most — each with context, an opening script, and guidance on likely responses:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003col\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePersistent Lateness\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— 3+ documented instances; includes the exact script for the commitment conversation\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePoor Phone Manner\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— curt, disengaged, or unprofessional; includes a script that leads with empathy, not accusation\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePerformance Not Improving After First Conversation\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— formal verbal warning territory; includes the escalation script\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eInterpersonal Conflict Between Two Team Members\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— individual conversations first; includes the \"what would need to happen\" script\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSuspected Bullying or Intimidation\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— legal obligations explained; includes guidance on consulting the Practice Owner before acting and the initial conversation script\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eResistance to Change\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— vocal resistance undermining a new system; includes the script for hearing concerns while holding the standard\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eHygiene or Personal Presentation Issue\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— the most uncomfortable conversation; includes a compassionate, private script\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePoor Clinical Documentation\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— AHPRA compliance risk; includes the script linking documentation to personal medico-legal risk\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eTeam Member Going Through a Personal Crisis\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— a care conversation, not a disciplinary one; includes the \"I'm asking because I genuinely care\" script and how to address performance alongside support\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eEnding a Probationary Employment\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— includes a clear caution to seek legal advice before proceeding and a brief, direct, compassionate termination script\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Language Guide: What to Say and What Not to Say\u003c\/strong\u003e A 10-swap language guide showing exactly which phrases to avoid and what to use instead — covering accusatory language, hearsay language, vague feedback, and closing language. Small word choices that create dramatically different outcomes.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — After the Conversation\u003c\/strong\u003e A ready-to-use documentation template to complete immediately after every difficult conversation — covering date, team member name, specific behaviour discussed, their response, what was agreed, follow-up date, and next steps if the commitment is not met.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who find difficult conversations uncomfortable and want a clear, scripted framework to follow\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePMs who have been avoiding a conversation they know they need to have\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want their PM to lead the team with confidence and consistency\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny PM who has ever had a conversation that went sideways because they were not prepared\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 18-page editable Microsoft Word document (.docx) — fully customisable with your practice name and PM details\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for dental Practice Managers\u003c\/strong\u003e — Fair Work Act aware, AHPRA compliance referenced\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53789038477676,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_manager_staff_oneonone.jpg?v=1778745275"},{"product_id":"practice-management-self-assessment-tool-2026","title":"Practice Management Self-Assessment Tool 2026","description":"\u003cp\u003e\u003cspan\u003eA Quarterly Self-Assessment Across the Six Core Domains of Dental Practice Management\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eGreat Practice Managers are self-aware. They know what they are strong at — and they are honest about where they are avoiding, stuck, or operating below the level their practice needs. The \u003cstrong\u003ePM Self-Assessment Tool 2026\u003c\/strong\u003e is a structured quarterly self-assessment that gives dental Practice Managers a clear, honest picture of where they stand across the six core domains of practice management — and a focused action plan for the quarter ahead.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThis is not a performance review from your employer. It is a tool for you.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe assessment covers six domains — 10 competencies each:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eDomain 1 — Leadership (10 competencies)\u003c\/strong\u003e Setting clear expectations, holding accountability without avoiding, monthly one-on-ones, addressing performance within 48 hours, giving specific feedback, running purposeful team meetings, consistency, modelling standards, making confident decisions, and investing in leadership development.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eDomain 2 — Operations and Systems (10 competencies)\u003c\/strong\u003e Proactive appointment book management, recall system consistency, FTA rate below 5%, understanding production and revenue numbers, written and followed SOPs, systematic stock management, lab work tracking, equipment maintenance, operating proactively rather than reactively, and effective delegation.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eDomain 3 — Financial Management (10 competencies)\u003c\/strong\u003e Weekly production and revenue review, monthly financial summary to the Practice Owner, KPI understanding, identifying revenue shortfall causes, accounts receivable management, stock spend against budget, monitoring major cost drivers, fee schedule review within 12 months, distinguishing production from revenue, and proactively optimising schedule utilisation.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eDomain 4 — Team Management and Culture (10 competencies)\u003c\/strong\u003e Knowing how each team member is feeling, effective 90-day onboarding, current signed job descriptions for every team member, substantive performance reviews, prompt conflict management, positive team culture, identifying retention risks, celebrating wins specifically, current HR records, and Award compliance awareness.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eDomain 5 — Compliance and Risk Management (10 competencies)\u003c\/strong\u003e Proactive AHPRA registration checks, current CPR certificates, current radiation licences, WHS obligations, infection control auditing, clinical waste management, privacy and APP compliance, current emergency procedures, equipment maintenance records, and state-specific regulatory awareness.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eDomain 6 — Patient Experience (10 competencies)\u003c\/strong\u003e Consistently excellent new patient experience, active online review management, front desk communication standards, recall pre-booking above 80%, clear treatment plan presentation with fee disclosure, prompt complaint resolution, a patient experience patients comment on positively, physical environment standards, using patient feedback to improve, and being able to describe the patient experience accurately in three sentences.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eScoring and Action Planning\u003c\/strong\u003e Each competency is rated on a 1–5 scale (Not Yet \/ Developing \/ Capable \/ Confident \/ Exceptional). Domain scores are totalled out of 50, with an overall score out of 300. A score interpretation guide gives context:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003e240–300 — High-performing PM:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eWell-led practice, focus on lowest-scoring domains\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003e180–239 — Capable PM with clear opportunities:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eSolid across most areas, build a focused plan\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003e120–179 — Developing PM:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eHonest about the biggest gaps, get support\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eBelow 120 — New to the role or significantly stretched:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003ePrioritise fundamentals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eCloses with a quarterly action plan — three specific priorities, how to achieve them, and a completion date. Designed to be completed quarterly and tracked over time, so PMs can see their own growth.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who want a structured, honest quarterly check-in on their own performance\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eNew PMs who want a clear picture of where to focus their development\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eExperienced PMs who want to identify the areas they have been avoiding\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want to use the tool as the basis for a quarterly PM development conversation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 9-page editable Microsoft Word document (.docx) — designed to be completed quarterly, printed and filed, or shared with a Practice Owner or mentor\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for dental Practice Managers\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53789051617644,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_handshake.png?v=1777776478"},{"product_id":"one-on-one-meeting-template-2026","title":"One-on-One Meeting Template 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Structured Agenda and Recording Tool for Monthly One-on-One Meetings in Dental Practices\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe monthly one-on-one is the single most powerful leadership tool a Practice Manager has. It is a private, structured conversation — a dedicated space to check in, give feedback, hear what is happening from the ground up, and reinforce standards and expectations. Most practices do not do them. Most teams notice.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eOne-on-One Meeting Template 2026\u003c\/strong\u003e gives Practice Managers a complete, structured agenda and recording tool for monthly one-on-one meetings with every team member — covering preparation, a seven-step meeting structure with exact language for every scenario, mutual action items, and a full-year team tracker to ensure one-on-ones happen consistently across the whole team.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe template is structured across three parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart A — Before the Meeting (PM Preparation)\u003c\/strong\u003e A five-minute preparation checklist covering: reviewing action items from last month, reviewing performance observations, checking relevant KPIs, identifying one specific piece of positive feedback, identifying one development area, and noting any practice updates to communicate directly. Includes a structured preparation notes section — positive observation, performance area, follow-up items, and practice update — so the PM walks in ready, not reactive.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart B — During the Meeting (Session Record)\u003c\/strong\u003e A seven-step meeting structure with exact suggested language for every situation:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003col\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eOpen — personal check-in (3–5 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eA genuine question, not a formality — \"How are you going generally, inside and outside of work?\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eWins — celebrate what is going well (5 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eSpecific, observed positive feedback — \"One thing I've really noticed this month is [specific behaviour]. That made a difference because [impact].\"\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePerformance and accountability (10 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThe core of the meeting — with a situation-by-situation language guide covering strong performance, performance needing improvement, a previous commitment that was met, a previous commitment that was not met, and a gap in KPIs\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eChallenges and blockers (5 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\"What is making your role harder than it needs to be right now?\" — the question that surfaces what the PM would not otherwise know\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eDevelopment (5 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\"Is there anything you'd like to learn or develop in your role over the next few months?\" — because people who feel they are growing stay, and people who feel stagnant leave\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003ePractice updates (2–3 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eNews and changes communicated directly, not through the grapevine\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eClose — action items and next meeting (2 minutes):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eBoth people leave with specific, written commitments — team member commits to, PM commits to, with a signature block for acknowledgement\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart C — After the Meeting\u003c\/strong\u003e Filing instructions, a reminder to set follow-up reminders for PM commitments, and a full-year monthly one-on-one tracker — a grid covering every team member across all 12 months, so the PM can see at a glance whether one-on-ones are happening consistently or slipping.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who want a consistent, structured approach to monthly one-on-ones that builds trust and drives accountability\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePMs who currently have informal check-ins but no structured record or follow-up system\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want their PM to have a documented, repeatable one-on-one process\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny PM who wants to improve team engagement and reduce the number of performance issues that escalate because they were never caught early\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 7-page editable Microsoft Word document (.docx) — designed to be printed fresh for each meeting or used as a recurring digital template; one copy per team member per month, filed in their personnel file\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for dental Practice Managers\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53789052731756,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/lifestyle_performance_review_1.jpg?v=1778745274"},{"product_id":"owner-pm-relationship-framework-2026","title":"Owner–PM Relationship Framework 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Practical Working Agreement for Practice Owners and Practice Managers to Define Roles, Communication, and Trust\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eMost practices that struggle operationally do not have a strategy problem. They have an Owner–PM relationship problem. The owner feels they can never really step back. The PM is overwhelmed and under-supported. The team does not know who to go to for decisions. And nothing quite runs smoothly because the leadership layer is unclear.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003eOwner–PM Relationship Framework 2026\u003c\/strong\u003e is a practical working agreement for Practice Owners and Practice Managers to define who owns what, how they communicate, and how to build a working relationship that allows the practice to grow without the owner having to run every detail. It is designed to be completed together — owner and PM sitting down and working through each section as a conversation, not as a form to fill in separately.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eThe framework is structured across 5 parts:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Why This Relationship Is the Engine of the Practice\u003c\/strong\u003e The business case for getting this relationship right — and an honest description of what it looks like when it is not working. Includes the key principle: complete this document together. The process of having the conversation is as valuable as the document that comes out of it.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — Who Owns What\u003c\/strong\u003e A complete role ownership table covering 12 PM responsibilities and 12 Practice Owner responsibilities — from day-to-day team management and appointment book ownership (PM) through to strategic direction, fee setting, and associate dentist relationships (Owner). Includes the approval threshold framework — an agreed dollar amount above which the PM must seek owner approval, with guidance on setting the right threshold for single-chair and multi-chair practices.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — How We Communicate\u003c\/strong\u003e A consistent communication rhythm covering four touch points: the weekly check-in (20–30 minutes, PM-led), the monthly business review (45–60 minutes, PM presents), immediate escalation (same-day, PM-driven), and the quarterly or bi-annual strategic planning session (Owner-led). Includes a ready-to-use weekly update format — a structured template the PM sends before each check-in covering wins, production, team update, book status, decisions required, and upcoming deadlines.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 4 — Building and Maintaining Trust\u003c\/strong\u003e Eight commitments from the owner to the PM and eight commitments from the PM to the owner — the behaviours that build a trust-based relationship over time. Includes a practical framework for what to do when trust breaks down: name it directly, use a structured conversation, focus on behaviour and impact, and seek outside support if needed.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 5 — The Annual Relationship Review\u003c\/strong\u003e A dedicated annual conversation about the relationship itself — separate from any performance review. Nine structured questions covering what is working, what is not, whether the ownership split is still right, and what each person needs from the other in the next 12 months. Includes a sign-off record with signature blocks for both parties.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eCloses with a Shared Standards page\u003c\/strong\u003e — seven non-negotiable commitments that both the owner and PM sign off on together, including not undermining each other's authority in front of the team, bringing concerns directly to each other, and seeking outside support if the relationship cannot be resolved between them.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want to genuinely step back from day-to-day operations and trust their PM to run the practice\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who want clarity about their authority, their responsibilities, and how to work effectively with their owner\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eOwner–PM pairs who are experiencing friction, blurred boundaries, or communication breakdowns\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eNew PM appointments — complete this framework in the first week to set the relationship up correctly from day one\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eWhy this framework works:\u003c\/strong\u003e Most dentist-owner and PM relationships are never explicitly defined. Expectations are assumed, authority is unclear, and problems build silently until they explode. This framework makes the implicit explicit — in writing, agreed by both parties, reviewed annually. It does not guarantee a perfect relationship. It gives both people the best possible foundation for one.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 9-page editable Microsoft Word document (.docx) — designed to be completed together by the Practice Owner and Practice Manager, then signed and filed\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53830296600940,"sku":null,"price":49.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_business_strategy_57ec19e0-9956-4950-a1e7-f00a7583241b.png?v=1780298537"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/collections\/photo_staff_huddle.png?v=1777864189","url":"https:\/\/www.resolvedentalconsultancy.com.au\/collections\/performance-and-leadership.oembed","provider":"Resolve Dental Consultancy","version":"1.0","type":"link"}