{"title":"Patient Management","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003ePatient trust is built through consistent, professional communication — and protected through compliant documentation. This collection brings together Resolve Dental Consultancy's complete patient management library: consent forms, medical history templates, patient letters, new patient checklists, satisfaction surveys, and Privacy Act-compliant forms. Built specifically for Australian dental practices and updated for 2026. Fully editable Word format, instant digital download.\u003c\/span\u003e\u003c\/p\u003e","products":[{"product_id":"practice-operations-pack-2026-incomplete-treatment-referrals-patient-scripts-journey-planner","title":"Dental Practice Operations Pack 2026","description":"\u003cp\u003eFour of the most impactful operational tools a dental practice manager can have — all in one pack. From recovering incomplete treatment revenue to building a referral culture, scripting confident patient conversations, and auditing your entire patient journey, this pack gives you the systems to run a tighter, more profitable practice.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003cbr\u003e✔ 12 pages — 4 complete modules\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eModule 1 — Incomplete Treatment Follow-Up Procedure\u003cbr\u003eA structured 4-month follow-up system to recover outstanding treatment revenue. Includes a month-by-month follow-up sequence, SMS template, and a professional incomplete treatment letter template. Every step is designed to be warm and patient-centred — not pushy.\u003c\/p\u003e\n\u003cp\u003eModule 2 — New Patient Internal Referral System\u003cbr\u003eA complete word-of-mouth referral program with step-by-step instructions, referral tracking log, and a tiered thank-you system (handwritten card → gift delivery → loyalty gesture). Includes reception scripts for requesting work delivery addresses and the ADAAMA benchmark: 25–35% of new patients should come from internal referrals.\u003c\/p\u003e\n\u003cp\u003eModule 3 — Commonly Asked Patient Questions — FOC Script Guide\u003cbr\u003e20+ ready-to-use scripts covering the questions your front office team gets asked every day — fees, health funds, X-rays, whitening, implants, root canals, clear aligners, nervous patients, sterilisation, children, payment plans, and more. Fully editable with your practice-specific details. Designed as a training and role-play resource.\u003c\/p\u003e\n\u003cp\u003eModule 4 — Patient Journey Planner\u003cbr\u003eA self-assessment tool covering every stage of the patient experience — Before the Visit, Arrival \u0026amp; Reception, During the Appointment, Checkout, and After the Visit. Rate your practice 1–10 in each area, identify gaps, and build a written action plan. Any area below 7 requires immediate attention.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53687267459436,"sku":null,"price":59.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/category_patient.png?v=1777545573"},{"product_id":"patient-letters-pack-2026-21-ready-to-use-letter-templates-for-australian-dental-practices","title":"Patient Letters Pack 2026","description":"\u003cp\u003eTwenty-one professionally written, ready-to-use patient letter templates for Australian dental front office teams — covering every patient communication scenario from welcome letters to debt recovery. All letters are written in a warm, professional tone, fully editable, and updated for April 2026.\u003c\/p\u003e\n\u003cp\u003eStop writing letters from scratch or sending generic communications that don't reflect your practice. These templates are ready to personalise and send — saving your team hours every week.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003cbr\u003e✔ 25 pages — 21 complete letter templates\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003ePatient Relations (6 letters)\u003cbr\u003e1. New Patient Welcome Letter — a warm, professional first impression for every new patient\u003cbr\u003e2. Appointment Confirmation — all key details, preparation instructions, and cancellation policy\u003cbr\u003e3. Appointment Reminder — friendly pre-appointment reminder with rescheduling guidance\u003cbr\u003e4. Thank You — Patient Referral — a heartfelt thank-you to patients who refer friends and family\u003cbr\u003e5. Patient Birthday Letter — a personal birthday greeting with optional complimentary gesture\u003cbr\u003e6. Welcome Back — Lapsed Patient — a non-judgmental re-engagement letter for patients absent 18+ months\u003c\/p\u003e\n\u003cp\u003eRecall \u0026amp; Reactivation (5 letters)\u003cbr\u003e7. 6-Month Recall — routine check-up reminder with prevention messaging\u003cbr\u003e8. 12-Month Recall (Long Lapse) — urgent reactivation letter for patients absent 12+ months\u003cbr\u003e9. 1st Incomplete Treatment Letter — compassionate first follow-up for outstanding treatment\u003cbr\u003e10. 2nd Incomplete Treatment Letter — firm but respectful second follow-up\u003cbr\u003e11. Treatment Plan Follow-Up — for patients who received a treatment plan but haven't yet booked\u003c\/p\u003e\n\u003cp\u003eFailed to Attend (3 letters)\u003cbr\u003e12. 1st Failed to Attend (FTA) — understanding first notice with rebooking invitation\u003cbr\u003e13. 2nd Failed to Attend — Warning — formal warning with missed appointment fee notice\u003cbr\u003e14. Patient Dismissal (Serial FTA) — final letter advising the practice can no longer provide care\u003c\/p\u003e\n\u003cp\u003eAccounts (3 letters)\u003cbr\u003e15. 1st Account — Overdue Balance — friendly first reminder with payment options\u003cbr\u003e16. 2nd Account — Final Warning — firm final notice before debt recovery referral\u003cbr\u003e17. Final Demand for Payment — formal final demand with credit reporting warning\u003c\/p\u003e\n\u003cp\u003eClinical Admin (4 letters)\u003cbr\u003e18. Referral to Specialist — covering letter for specialist referrals with all key details\u003cbr\u003e19. Dental Attendance Certificate — employer\/institution certificate of attendance\u003cbr\u003e20. Pre-Sedation Instructions — comprehensive safety instructions for sedation appointments\u003cbr\u003e21. Post-Treatment Check-In — courtesy follow-up after treatment\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53687276732780,"sku":null,"price":59.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/product_photo_documents.png?v=1777691913"},{"product_id":"patient-post-operative-instructions-pack","title":"Post-Operative Instructions Pack 2026","description":"\u003cp\u003eTwenty-one professionally written, ready-to-print post-operative instruction sheets for Australian dental practices — covering every common procedure from a simple filling through to dental implant surgery, IV sedation, and clear aligner therapy. Updated April 2026.\u003c\/p\u003e\n\u003cp\u003eStop sending patients home with verbal instructions they won't remember, or generic printouts that don't reflect your practice. These sheets are written in warm, plain language, include your practice logo and contact details, and give patients exactly the information they need to recover well and know when to call you.\u003c\/p\u003e\n\u003cp\u003eEach sheet includes: step-by-step care instructions, a highlighted \"Top Tip\" from the clinician, and a clear \"Contact Us Immediately If\" emergency alert box — so patients know exactly what is normal and what needs urgent attention.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 37 pages — 21 complete post-operative instruction sheets\u003cbr\u003e✔ Practice logo and contact detail placeholders on every sheet\u003cbr\u003e✔ Patient name, date, and treating clinician fields on every sheet\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eRestorations (3 sheets)\u003cbr\u003e1. Dental Filling \/ Restoration — composite and amalgam, sensitivity, bite adjustment\u003cbr\u003e2. Composite Veneer — protecting veneers, staining, grinding, home care\u003cbr\u003e3. Crown \u0026amp; Bridge — temporary and permanent, flossing under bridges, night grinding\u003c\/p\u003e\n\u003cp\u003eEndodontics (1 sheet)\u003cbr\u003e4. Root Canal Treatment — between-appointment care, pain management, crown recommendation\u003c\/p\u003e\n\u003cp\u003eExtractions (2 sheets)\u003cbr\u003e5. Simple Extraction — clot formation, dry socket prevention, soft diet, salt water rinse\u003cbr\u003e6. Surgical \/ Wisdom Tooth Removal — swelling, bruising, dry socket recognition, suture care\u003c\/p\u003e\n\u003cp\u003eImplants (1 sheet)\u003cbr\u003e7. Dental Implant Surgery — osseointegration, swelling management, implant-specific oral hygiene\u003c\/p\u003e\n\u003cp\u003eDentures (3 sheets)\u003cbr\u003e8. Immediate Denture — soreness, adjustments, shrinkage, long-term care\u003cbr\u003e9. Partial Denture — insertion and removal, cleaning, gum and tooth care\u003cbr\u003e10. Denture Reline \/ Repair — settling period, fit expectations, care instructions\u003c\/p\u003e\n\u003cp\u003ePeriodontal (2 sheets)\u003cbr\u003e11. Scale \u0026amp; Clean \/ Periodontal Treatment — sensitivity, gum healing, maintenance schedule\u003cbr\u003e12. Gum Graft \/ Soft Tissue Graft — surgical site care, diet restrictions, healing timeline\u003c\/p\u003e\n\u003cp\u003eOral Surgery (1 sheet)\u003cbr\u003e13. Bone Grafting — protecting the graft, diet, swelling, membrane care\u003c\/p\u003e\n\u003cp\u003eOrthodontics (3 sheets)\u003cbr\u003e14. Dental Splint \/ Occlusal Guard — insertion, cleaning, adjustment expectations\u003cbr\u003e15. Mouthguard (Sports) — fit, care, replacement schedule\u003cbr\u003e16. Clear Aligner Therapy (Invisalign) — wear time, attachments, cleaning, progression\u003c\/p\u003e\n\u003cp\u003eWhitening (2 sheets)\u003cbr\u003e17. In-Chair Teeth Whitening — sensitivity, colour stability, maintenance\u003cbr\u003e18. Take-Home Teeth Whitening — tray use, gel instructions, sensitivity management\u003c\/p\u003e\n\u003cp\u003eSedation (2 sheets)\u003cbr\u003e19. Nitrous Oxide (Happy Gas) — recovery, driving, eating before appointment\u003cbr\u003e20. IV Sedation \/ Oral Sedation — escort requirements, fasting, post-sedation restrictions\u003c\/p\u003e\n\u003cp\u003ePreventive (1 sheet)\u003cbr\u003e21. Fissure Sealants — what sealants do, care, longevity, monitoring\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695205376364,"sku":null,"price":59.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_reception_5.png?v=1777692441"},{"product_id":"patient-patient-information-sheets-pack","title":"Patient Information Sheets 2026","description":"\u003cp\u003eTwenty-three professionally written, plain-English patient information sheets for Australian dental practices — explaining every common dental procedure in language patients actually understand, before they say yes to treatment. Updated April 2026.\u003c\/p\u003e\n\u003cp\u003eInformed consent is a legal and ethical obligation. But beyond compliance, patients who understand their treatment are less anxious, more likely to accept recommendations, more likely to follow through, and more likely to refer others. These sheets do the explaining for you — so your team can focus on care, not lengthy chair-side explanations.\u003c\/p\u003e\n\u003cp\u003eEach sheet includes: a clear explanation of what the procedure is and why it is recommended, what happens during the appointment, what to expect afterwards, a clinician \"Top Tip\", and a clear \"Contact Us Immediately If\" emergency alert — all in warm, plain English that patients can take home and re-read.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 48 pages — 23 complete patient information sheets\u003cbr\u003e✔ Practice logo and contact detail placeholders on every sheet\u003cbr\u003e✔ Patient name, date, and treating clinician fields on every sheet\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003eClinical Procedures (9 sheets)\u003cbr\u003e1. Dental Fillings (Restorations) — composite, glass ionomer, amalgam, sensitivity, bite adjustment\u003cbr\u003e2. Dental Crown — types (ceramic, PFM, gold, zirconia), two-appointment process, temporary crown care\u003cbr\u003e3. Dental Bridge — types (traditional, cantilever, Maryland, implant-supported), flossing under bridges\u003cbr\u003e4. Root Canal Treatment — dispelling the myths, 2–4 appointment process, crown recommendation\u003cbr\u003e5. Simple Extraction — procedure, clot formation, dry socket prevention, healing\u003cbr\u003e6. Surgical Extraction — wisdom teeth, swelling, dry socket, suture care\u003cbr\u003e7. Dental Implants — osseointegration, two-stage process, long-term care\u003cbr\u003e8. Fissure Sealants — what they protect against, application, longevity\u003cbr\u003e9. Veneers — porcelain vs composite, preparation, care, longevity\u003c\/p\u003e\n\u003cp\u003eDentures \u0026amp; Removable Appliances (3 sheets)\u003cbr\u003e10. Partial Denture — insertion and removal, cleaning, gum and tooth care\u003cbr\u003e11. Complete Denture — adaptation period, speaking and eating, relines\u003cbr\u003e12. Immediate Denture — post-extraction shrinkage, adjustments, long-term fit\u003c\/p\u003e\n\u003cp\u003eGums \u0026amp; Periodontal (1 sheet)\u003cbr\u003e13. Periodontal Charting \u0026amp; Deep Clean — what periodontal disease is, treatment, maintenance\u003c\/p\u003e\n\u003cp\u003eTMJ \/ Jaw (1 sheet)\u003cbr\u003e14. Temporomandibular Joint (TMJ) Disorder — causes, symptoms, splint therapy, management\u003c\/p\u003e\n\u003cp\u003eWhitening \u0026amp; Cosmetic (2 sheets)\u003cbr\u003e15. In-Chair Teeth Whitening — process, sensitivity, colour stability, maintenance\u003cbr\u003e16. Take-Home Teeth Whitening — tray use, gel instructions, sensitivity, touch-up\u003c\/p\u003e\n\u003cp\u003eOrthodontics (1 sheet)\u003cbr\u003e17. Clear Aligner Therapy (Invisalign) — wear time, attachments, cleaning, progression\u003c\/p\u003e\n\u003cp\u003eSedation \u0026amp; Pain Relief (4 sheets)\u003cbr\u003e18. Nitrous Oxide (Happy Gas) — how it works, recovery, driving, suitability\u003cbr\u003e19. Oral Sedation (Pre-Medication) — what to expect, escort requirements, restrictions\u003cbr\u003e20. Intravenous (IV) Conscious Sedation — fasting, escort, post-sedation care\u003cbr\u003e21. Penthrox (Green Whistle) — how it works, appropriate use, recovery\u003c\/p\u003e\n\u003cp\u003ePreventive Care (2 sheets)\u003cbr\u003e22. Scale \u0026amp; Clean \/ Preventive Dental Visit — why it matters, what happens, recall intervals\u003cbr\u003e23. Children's First Dental Visits — what to expect, how to prepare, building positive associations\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695205835116,"sku":null,"price":59.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_dental_5.png?v=1777692442"},{"product_id":"patient-consent-forms-pack","title":"Patient Consent Forms Pack 2026","description":"\u003cp\u003eSeventeen procedure-specific patient consent forms for Australian dental practices — covering every common dental treatment from a general appointment through to dental implants, IV sedation, and clinical photography. Version 2.0, updated April 2026.\u003c\/p\u003e\n\u003cp\u003eInformed consent is a legal obligation — not a formality. A signed consent form that documents the risks, alternatives, and costs discussed with the patient is your practice's most important clinical record and your first line of defence in a complaint or legal matter. These forms are written to meet that standard.\u003c\/p\u003e\n\u003cp\u003eEach form includes: treatment details, procedure-specific risks and limitations, a patient declaration, and dual signature fields for patient and clinician. Every form includes a reminder to scan and file in the patient's electronic record immediately.\u003c\/p\u003e\n\u003cp\u003e⚠ These consent forms are provided for general guidance only and do not constitute legal advice. Before use, have them reviewed by a qualified dental or legal professional to ensure they are appropriate for your specific clinical and jurisdictional circumstances.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 52 pages — 17 complete consent forms\u003cbr\u003e✔ Aligned with Privacy Act 1988 (Cth) and Australian Privacy Principles\u003cbr\u003e✔ ADA Policy Statement 5.16 (Informed Financial Consent) compliant\u003cbr\u003e✔ Version 2.0 — updated April 2026\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e1. General Dental Treatment Consent — for routine and mixed treatment appointments, with medical history accuracy acknowledgement\u003cbr\u003e2. Financial \/ Informed Cost Consent — ADA Policy 5.16 compliant, with itemised fee table, health fund rebate estimate, and gap acknowledgement\u003cbr\u003e3. Minor Patient \/ Parental Consent — for patients under 18, with Gillick competence reference and paediatric behavioural management acknowledgement\u003cbr\u003e4. Composite Filling Consent — sensitivity, pulp involvement, colour matching, bond failure, nerve injury from anaesthetic\u003cbr\u003e5. Crown \u0026amp; Bridge Consent — two-appointment process, temporary crown care, laboratory fabrication, longevity\u003cbr\u003e6. Root Canal Treatment Consent — multi-appointment process, instrument separation risk, crown recommendation, re-treatment\u003cbr\u003e7. Tooth Extraction Consent — simple and surgical, dry socket, nerve proximity, post-extraction options\u003cbr\u003e8. Dental Implant Consent — osseointegration, implant failure risk, bone grafting, smoking risk, long-term maintenance\u003cbr\u003e9. Periodontal Treatment Consent — deep cleaning, sensitivity, recession, maintenance schedule\u003cbr\u003e10. Dental Veneer Consent — porcelain and composite, irreversible preparation, colour matching, longevity\u003cbr\u003e11. Denture Consent — complete and partial, adaptation period, relines, implant alternatives\u003cbr\u003e12. Chairside Tooth Whitening Consent — sensitivity, colour stability, existing restorations, maintenance\u003cbr\u003e13. Take-Home Whitening Consent — tray use, gel instructions, sensitivity, compliance\u003cbr\u003e14. Orthodontic \/ Clear Aligner Consent — wear time, attachments, retention, relapse risk\u003cbr\u003e15. Nitrous Oxide \/ Sedation Consent — inhalation and IV sedation, escort requirements, fasting, medical history\u003cbr\u003e16. Fissure Sealant Consent — paediatric, sealant longevity, monitoring, decay prevention\u003cbr\u003e17. Photography \/ Clinical Image Consent — clinical and marketing use, patient rights, storage and privacy\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695205867884,"sku":null,"price":59.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_reception_5.png?v=1777692441"},{"product_id":"patient-care-experience-pack","title":"Patient Care \u0026 Experience Pack 2026","description":"\u003cp\u003eA complete patient care and experience management system for Australian dental practices — covering patient complaints, patient flow, courtesy calls, exit interviews, and failed-to-attend management. Seven complete procedures, policies, templates, and communication scripts in one pack. Updated April 2026.\u003c\/p\u003e\n\u003cp\u003eThe patient experience is your most powerful marketing tool — and your greatest legal risk if managed poorly. This pack gives your front office team a clear, professional system for every patient interaction that matters most.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format\u003cbr\u003e✔ 19 pages — 7 complete procedures, policies, templates, and scripts\u003cbr\u003e✔ Aligned with Privacy Act 1988 (Cth) and ADA Dental Complaints Panel guidelines\u003cbr\u003e✔ 2026-compliant\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included:\u003c\/p\u003e\n\u003cp\u003e1. Patient Complaints Policy\u003cbr\u003eA formal, ADA-aligned complaints policy — covering commitment standards, complaint types (Type 1 Clinical, Type 2 Service, Type 3 Mixed), timeframes (acknowledgement within 2 working days, response within 10), confidentiality obligations, and escalation to the ADA Dental Complaints Panel.\u003c\/p\u003e\n\u003cp\u003e2. Patient Complaint Procedure — Step by Step\u003cbr\u003eA complete complaint handling guide for reception and the Practice Manager — including scripts for handling verbal complaints, managing aggressive patients, investigation responsibilities, and record keeping requirements. Includes a Patient Complaint Record Form and Action Log.\u003c\/p\u003e\n\u003cp\u003e3. Complaint Letter Templates (3 letters)\u003cbr\u003eReady-to-use templates for: Acknowledgement of Complaint, Response to Service Complaint, and Extension of Time Notice — all with [SQUARE BRACKET] placeholders for easy customisation.\u003c\/p\u003e\n\u003cp\u003e4. Patient Flow Procedure — Arrival to Departure\u003cbr\u003eA detailed patient flow procedure covering every touchpoint from arrival greeting through to checkout — including scripts for reception and clinical team, guidance on managing late-running clinicians, pre-booking next appointments, and the Resolve courtesy call reminder.\u003c\/p\u003e\n\u003cp\u003e5. Courtesy Call Procedure\u003cbr\u003eA complete post-appointment courtesy call system — when to call, method of contact (phone, SMS, email), phone scripts, voicemail scripts, SMS templates, and what to record in the patient's file. Includes guidance for Monday and Friday appointments.\u003c\/p\u003e\n\u003cp\u003e6. Patient Exit Interview Procedure\u003cbr\u003eA warm, structured procedure for when a patient requests a records transfer — including an exit interview script, how to handle complaints raised during exit calls, and a Patient Exit Monitor table for tracking monthly patient losses and trends.\u003c\/p\u003e\n\u003cp\u003e7. Failed to Attend (FTA) Management Procedure\u003cbr\u003eA complete FTA prevention and management system — booking scripts that create commitment, a 4-step confirmation process, 1st FTA response (call + letter template), 2nd FTA (cancellation fee schedule — $50\/$75\/$100), 3rd+ FTA (deposit at booking), and the Patient Dismissal Letter for chronic FTA patients.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695206261100,"sku":null,"price":59.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_reception_4.png?v=1777692441"},{"product_id":"patient-forms-pack","title":"Patient Forms Pack 2026","description":"\u003cp\u003e5 professionally designed, ready-to-use patient forms for Australian dental practices — 14 pages covering new patient medical history, patient satisfaction survey, healthy smile assessment, emergency triage, and dental records transfer authorisation. Updated April 2026. Simply add your practice logo and name and the forms are ready to use.\u003c\/p\u003e\n\u003cp\u003e✔ Fully editable Microsoft Word format — add your practice logo and name\u003cbr\u003e✔ 14 pages — 5 complete forms\u003cbr\u003e✔ Compliant with the Privacy Act 1988 (Cth)\u003cbr\u003e✔ Includes NPS scoring in the satisfaction survey\u003cbr\u003e✔ Emergency triage form includes a 3-tier pain urgency scale\u003cbr\u003e✔ Instant digital download\u003cbr\u003e✔ Single-practice licence\u003c\/p\u003e\n\u003cp\u003eWhat's Included — 5 Forms:\u003c\/p\u003e\n\u003cp\u003eForm 1 — Patient Medical History and Consent Form\u003cbr\u003eComprehensive new patient intake form covering personal details, health fund and billing, referral source, full medical history (30+ conditions with Yes\/No tick boxes), current medications, lifestyle (smoking, vaping, alcohol), dental history, a \"Your Smile\" cosmetic and clinical concerns checklist (18 items), and patient declaration with Privacy Act 1988 acknowledgement. Version 3.0 — April 2026.\u003c\/p\u003e\n\u003cp\u003eForm 2 — Patient Satisfaction Survey\u003cbr\u003e18-statement satisfaction survey rated on a 1–5 scale (Strongly Disagree to Strongly Agree) covering reception experience, wait times, clinical experience, treatment explanation, trust, cleanliness, cost transparency, and rebooking. Includes an overall experience rating (1–10), NPS score (0–10), and open-ended comments section (what we did well, what we could do better, other comments). Includes a Google review prompt at the end.\u003c\/p\u003e\n\u003cp\u003eForm 3 — Healthy Smile Assessment\u003cbr\u003e12-question pre-consultation cosmetic and clinical assessment questionnaire for use before smile consultations. Covers tooth colour and staining, gaps, worn or chipped edges, tooth size, existing dental work appearance, silver fillings, gum health, smile confidence, and grinding\/clenching. Each question has a Yes\/No tick and a comments column.\u003c\/p\u003e\n\u003cp\u003eForm 4 — Toothache and Emergency Triage Form\u003cbr\u003eReception-completed emergency triage form with a 3-tier pain urgency scale: Urgent (7–10, same day), Moderate (4–6, 1–2 days), Low (1–3, within 7 days). Captures pain score, location, duration, constant vs intermittent, aggravating and relieving factors, swelling, current medications, relevant medical conditions, appointment offered, and notes.\u003c\/p\u003e\n\u003cp\u003eForm 5 — Authorisation for Transfer of Dental Records and X-Rays\u003cbr\u003ePrivacy Act 1988-compliant records transfer authorisation form covering patient details, additional family members, transfer from and to practice details, records to be transferred (full record, X-rays only, clinical notes only, or all), and signed patient authorisation. Includes practice guidance: retain signed form in records transfer register, transfer within 10 working days.\u003cbr\u003e\u003c\/p\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53695224742252,"sku":null,"price":59.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_reception_5.png?v=1777692441"},{"product_id":"patient-satisfaction-survey-results-guide-2026","title":"Patient Satisfaction Survey \u0026 Results Guide 2026","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA Complete Patient Feedback System for Australian Dental Practices\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e70% of patients who leave a dental practice never complain — they just don't come back. 91% of unhappy patients won't return without ever saying why. A well-designed patient satisfaction survey changes that — giving you real data, from the people whose experience actually matters, that you can use to make better decisions and retain more patients.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eThe \u003cstrong\u003ePatient Satisfaction Survey \u0026amp; Results Guide 2026\u003c\/strong\u003e is a complete patient feedback system for Australian dental practices. It includes a ready-to-use 21-question survey template, a step-by-step guide to calculating your results, a Net Promoter Score framework, and a practical action planning process for turning feedback into genuine practice improvement.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWhat's included:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 1 — Why Patient Feedback Matters\u003c\/strong\u003e The business case for patient surveys — including the four survey types every practice should run (new patient, post-treatment, annual, and post-complaint), the key statistics on patient retention and referral behaviour, and exactly what surveys tell you that no KPI spreadsheet or team meeting can replicate.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 2 — The Patient Satisfaction Survey Template\u003c\/strong\u003e A complete 21-question survey across five sections:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSection A — Booking and Arrival Experience:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eEase of booking, appointment punctuality, greeting, waiting area, and reception team\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSection B — Clinical Experience:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eDentist\/hygienist manner, listening, treatment explanation, cost transparency, comfort, and oral health advice\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSection C — Overall Practice Experience:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003ePractice presentation, privacy, fee communication, recall pre-booking, and overall satisfaction\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSection D — Net Promoter Score:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThe single most predictive indicator of practice growth — \"how likely are you to recommend us?\" on a 0–10 scale\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eSection E — Open-Ended Comments:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eFour open questions covering what patients enjoyed, what could be improved, services they'd like to see, and any other feedback\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003eDesigned to be used as a printed form at the practice or sent digitally via email or SMS — takes approximately 3 minutes for patients to complete.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003ePart 3 — What to Do With Your Results\u003c\/strong\u003e A 6-step results system that closes the feedback loop most practices never close:\u003c\/div\u003e\n\u003c\/div\u003e\n\u003col\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eCollect and collate\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— paper, digital, or hybrid, with guidance on minimum sample sizes and review cycles\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eCalculate your scores\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— average ratings per section with a clear action framework (4.5–5.0 = celebrate; 3.0–3.9 = improvement plan; below 3.0 = escalate immediately)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eCalculate your NPS\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— with a worked example and a benchmark scale (below 0 = urgent; 30–49 = fair; 50–69 = excellent; 70+ = world class)\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eIdentify your top priorities\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— a structured process for selecting the three lowest-scoring areas and turning them into 30-day improvement actions with assigned responsibility\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eShare results with your team\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— guidance on how to present survey results in a way that motivates improvement rather than creating defensiveness\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003e\n\u003cstrong\u003eTrack trends over time\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e— the quarterly metrics to record so you can show your Practice Owner a chart of genuine, measurable improvement over 12 months\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\n\u003cstrong\u003eBonus:\u003c\/strong\u003e How to use your NPS Promoters (patients who score 9–10) as your most reliable source of 5-star Google reviews.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e\u003cstrong\u003eWho this is for:\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Managers who want a systematic, evidence-based approach to patient experience improvement\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003ePractice Owners who want to understand how patients actually experience their practice — not just how the team thinks they do\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eDental practices preparing for accreditation or wanting to demonstrate a commitment to continuous improvement\u003c\/li\u003e\n\u003cli class=\"u-break-words ps-[2px] hide-loading-dot\"\u003eAny practice that currently has no formal patient feedback system in place\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"my-[1px]\"\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e📄 \u003cstrong\u003eFormat:\u003c\/strong\u003e 9-page editable Microsoft Word document (.docx) — fully customisable with your practice name, survey period, and contact details\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e⬇️ \u003cstrong\u003eInstant digital download\u003c\/strong\u003e — available immediately after purchase\u003c\/div\u003e\n\u003cdiv class=\"py-[3px] whitespace-pre-wrap u-break-words\"\u003e🦷 \u003cstrong\u003eBuilt for Australian dental practices\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Resolve Dental Consultancy","offers":[{"title":"Default Title","offer_id":53788833972588,"sku":null,"price":29.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/files\/photo_staff_training.png?v=1777698012"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/9657\/6876\/collections\/photo_reception_5.png?v=1777864257","url":"https:\/\/www.resolvedentalconsultancy.com.au\/collections\/patient-management.oembed","provider":"Resolve Dental Consultancy","version":"1.0","type":"link"}